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I receive the message "cannot commuicate with the scanner"

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Shut the computer off.. Unplug the scanner for at least 5 minuets..
Turn scanner back on - turn computer back on..

Try your scan again..

If that did not help - un-install the scanner and re-install it..
Restart the computer..

If that did not help - call Cannon.. They will most likely replace it for you even if it is no longer in warranty.. This is what most printer/scanner manufactures do..

Best of luck !

Posted on Oct 06, 2009

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Error 50 c


  1. Power off your printer.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the printer on. The print cartridge carrier moves and stops at the loading position, unless the printer is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
Hope this helps.
  1. Lower the scanner unit until it is completely closed.
  2. If you receive the error message again, replace both cartridges.

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