Question about Epson PictureMate 500 InkJet Photo Printer

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My picturemate 500 is stating it needs a new ink pad

My picturemate 500 is stating that it needs a new replacement ink pad as it is saturated, am not sure of the correct part number or the correct name for the item i need to find any help would be appreciated thank you

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There are actually three ink pads in this model, only one has a sensor and is monitored by an electronic counter. there is a long one located under the the print head as it is printing, and a small rectangular one located on the far right side of the printer and this is the one that gets used during cleaning, and it also helps to park the printhead when you turn the power off The biggest on is located on the very bottom of the plastic base of the printer. The pad you are speaking about is the rectangular one. The only way to reach this pad is to remove the upper assembly of the printer--which means you remove alot of screws the main circuit board, the plastic covers on the ends---5 quick connctors on the back of the mainboard and a total of 8 ribbon connectors--ALL CAN BE DONE WITH NO PSECIAL TOOLS REQUIRED!

A sensor WITHIN the main ink waste pad indicates when the pad is getting soaked. There is also an electronic "counter" which can be reset off of the mainboard, if you have the right software. The photomate 500 has a design limit of roughly 5200 pictures before this sponge gets all soaked up with ink. I have just been using qtips to soak up the ink. I cannot find parts **** as print heads, or inkpads to order online.

If you like, make a post here and I will share pictures I have taken (plus some pages from the service manual......

Posted on Nov 07, 2009

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  • Glenn Cuneo
    Glenn Cuneo Nov 20, 2009

    Here is the ink pad in question. when you turn the printer off this pad presses up against the printhead and locks the printhead in place. It is located just below the slots for all the memory chip on the front.

  • Mitch Rapp Jan 03, 2014

    Glenn, do you have access to the Picturemate 500 service manual? I bought mine used, put in a new cartridge, and am printing blank pages. I think the printhead is clogged, but can't figure out how to get to it. Any disassembly advice is much appreciated.

  • Morris Achtemichuk Mar 23, 2015

    Glenn, your answer is the best one I have found, but I'm wonderingi if this is the same for model B271A


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Pls try to check it through the web site
just type in the model of your picturemate and you will see all the details that you need

Posted on Oct 09, 2009


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1 Answer

How to reset counter

Waste ink pad typically captures ink waste when the printer cleans itself (print head). Resetting the counter without replacing the absorbent material can cause ink leakage and a profound mess.Epson suggests servicing the printer, but it may be more cost effective to replace it.

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It keeps coming up that nozzles are saturated

Use a saucer. You will need to put a small amount of warm water in a saucer, place the ink cartridges in the saucer, nozzles in the water. Leave for a few minutes. Use a paper towel to dab the nozzles dry. Once dry place the nozzle on a paper towel, you should see a Yellow, Magenta and Cyan colour wheel on the paper towel once you remove the cartridge. If not repeat the process until you do. Once you have the wheel visible all the nozzles are free of blockages and ready to use again.

Jan 10, 2011 | Epson PictureMate 500 InkJet Photo Printer

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Epson Picturemate ink absorber pad is saturated(error message) can the pad be unsaturated or can the printer be reset

I found this on fixya per dgsturt

It looks like you've managed to get ink all over the shop by using the self clean option. That't mainly to clear bocked print heads and tends to squirt a load of ink through.

That ink has to go somewhere, it looks like you may have some on your rollers.

First, I'd have a look through the printer menu see if there's a roller cleaning option, give that a go.

Second, I'm not sure but worth a try, try printing a document that has wording all down the page but use an empty cartridge. If your printer will do this you’re effectively using a sheet of paper as a mop to clean the rollers.

Third, probably the most difficult, get some Isoproprial Alcohol from the chemist and try and clean the rollers and print bed yourself with a lint free cloth and cotton buds, what ever works.

If you don't like the idea of Isoproprial Alcohol, it is highly infamable, try with a damp cloth first, but it will take longer to dry off.

The next step would be to disassemble the Epson, and clean the Pads/Heads. Click on link below.:

I located a page on forum, which had plenty of details about similar issues.

If you find this helpful, pls rate me.

Mar 20, 2010 | Epson PictureMate InkJet Photo Printer

1 Answer

The printer head needed cleaning so I used isopropyl alcohol the excess of which leaked onto the pads. Can I manually empty a saturated ink pad?

They are normally quite hard to get to you might have to disassemble most of the printer. Also if you do this it might be a good idea to replace the ink soakup pads with new ones if they are too saturated.

Dec 14, 2009 | Epson Stylus DX8400 All-In-One InkJet...

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My pad is saturated... any ideas .an error code t557 keeps coming up

It will only take 10 min to get to the sponge, i can send you pix from the service manual if you want!

Jul 05, 2009 | Epson PictureMate (C11C556001) InkJet...

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Please advice why my epson picturemate 500 is not printing photos properly?

Take the ink-cartridge out, shake it only very lightly and put it back in the printer. Turn it on and go to the options section and run the printhead cleaner option and alignment, this might make it work properly. Good Luck

Dec 27, 2008 | Epson PictureMate 500 InkJet Photo Printer

1 Answer

My pictureMate 500 prints green only


Try running a head cleaning cycle from the maintenance menu, then print a nozzle check. try to run 3 head cleaning cycles then try printing again
. If all fails call epson for replacement.

Hope this helps

Nov 15, 2008 | Epson PictureMate 500 InkJet Photo Printer

1 Answer

EPSON r360

Are you sure it is staurated or it just the printer showing the error. Apparently there is a usage timer in the printer firmware that will display this error after so many hours of usage. Epson has a small program to reset this error but warns that if the pad is saturated it may leak out onto you table/desk. My R220 displayed this error and I reset it with Epsons resetter program. If you are not sure of the pad, I would put something under the printer just in case it is saturated and leaks. I don't think you can buy replacement pads from Epson as they say the printer is disposable. I also don't know what material the pads are made of but I have never seen one overflo in all the years I have used Epson printers. There is always a first time so if I were resetting mine I would defininately put something under the printer to watch for leaking ink. The program to reset the ink counter is EpsonIPRUtility.A10.exe and is available at


Aug 23, 2008 | Epson PictureMate (C11C556001) InkJet...

2 Answers

Code:P error message: Pad saturated.. ink leaked..replace cartridge


Chances are the printer needs maintenance, you can actually send it to a repair center to replace the inkpads for your printer, try this link for information and you can download as well the utility from this site after registering:

Your printer has a one year warranty if its still within the warranty call epson if not try this site and try the passcode minute or market and register. Hope this help. pls dont forget to rate solution. Thanks!!

Apr 19, 2008 | Epson PictureMate (C11C556001) InkJet...

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