Question about HP DeskJet 932c InkJet Printer

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Cannot get to print in color. everything is black

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Print out a test print to see what comes out. If the printer is printing the colour blocks then the printer should be OK. If not then check the colour inks to make sure they are OK. Then run a full cleaning cycle and reprint the test sheet. Keep doing this until the inks are printing OK then run an alignment test and adjust as necessary. Next check the settings of the print driver to make sure that you have not defaulted to Black & White or Greyscale printing only. Also check the printer to make sure that the setup is OK and no defaults to Black & White / Greyscale printing have been set. If all this is OK then the most likely culprits will be the interface lead to the PC / Mac. Check that this is inserted and secured correctly at each end and is not damaged. If this is OK then uninstall the printer driver and download and install the latest printer driver from HP support at the following link

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=61236&lc=en&cc=uk&dlc=en&lang=en&cc=uk

Simply choose your operating system to proceed.

Once installed reboot the PC / Mac and all should be OK.

Posted on Oct 06, 2009

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