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My DCO 7 Animal is not picking up very well but the tube part is fine. I have cleaned the filter but to no better.

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Have you ever chaged the hepa filter. if not the would be one reason that the unit is not picking up. let me know if this helps.

Posted on Oct 13, 2009

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1 Answer

I have a dyson animal dc24. It is 7 months old and has stopped working. The hand tool is working fine but when I insert it to engage in normal vaccuming the suction stops. I can hear a strange air sound....


Hi there,

I'm sorry to hear your DC24 Animal isn't picking up as well as usual. Although I note you've already checked for blockages, it sounds as though this is likely to be the cause of the issue.

To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use, the filters should be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow the filters to dry somewhere warm for at least 24 hours before replacing them in the machine.

I'm confident this will resolve the issue, but if you'd like any further assistance or advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

Mar 04, 2012 | Vacuums

1 Answer

Dyson DC14 Animal: Loses suction when in the upright postion and I am using the wand. I have cleaned the top spongy filter. It sort of 'blows' out of the top of the cylinder if that makes sens


Hi Sharon,

I'm sorry to hear you're having difficulties with your DC14. If the machine doesn't seem to be picking up as well as usual through the wand, this may be due to a blockage in the wand, hose or U-bend. The easiest way to check for this is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc14/dc14-origin-iron/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

Although I note you've cleaned the filter, you might want to check you've washed it as shown in the video below - in normal use, this should be done at least once every 3-6 months. Wash both parts of the filter in cold water without detergent, and allow at least 12 hours for it to dry before replacing it.

This should resolve your issue, but for any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Feb 07, 2012 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Dyson Dco7 animal not picking up from floor. Checked all connection valves and cleaned filter and brushes. Also check tube for cracks and nothing there. Wand suction is great just almost non on floor...


I would check the "U" shape tube under wand that goes under body of machine. There is a button to release it. I would also check to make sure that your brushes are spinning properly. When you tip the vacuum back the brushes engage. Carefully place your hand on the brushes to see if they stop. If they do then your belt is stretched and you need to replace the clutch assembly. That part is not an easy fix. You can also check the tube that leads from the bottom plate to the housing. It will pop off at the housing with little pressure. Those are the most common places to check. Good luck

Aug 16, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Does not have any suction to pick up


Clean out the filter in the top of the cyclone chamber

Make sure there are no blockages in the tubes or hoses by checking for vacuum

May 08, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

My filter is always full of dog hair on my animal. What is causing this. I have to clean the filter each week . Dirt seems to always be trapped in the filter also.


I have same cyclonic as you.  I also have a Miele Pull-along.  I use the cyclonic for fine dust after picking up the hairs with the Miele.  

Much quicker in the long run.  

Otherwise I would waste a lot of time cleaning out the Dysan Cyclonic.

Feb 15, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Dyson makes smell


You need to replace the belts. When they are worn they put off a smell. Here is the belt you need:

Dyson DC14 Belt

Feb 09, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Hi. DC14 not running. Repeated pressing of the switch occasionally produces a split second whirr from the motor. I had been picking up plaster dust for some time but stopping regularly to clear out filters...


Hi again. I finally figured out access to the motor. One of the brushes was burnt and broken. I have ordered a replacement set and cleaned up the comutator ( spelling ?). Thanks, Chris

Feb 07, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

When I move my bottom lever from Floor to Carpet


I cannot express enough you need to clean your dyson as great as it is its still a vaccum. look underneath at roller, clean out tube wash filter and check to see if vaccum ate something which is stuck inside. I have had mine for 4years and still picks up after 2goldens and kids.

Oct 04, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

2 Answers

I have a dyson dc 17 what is the best way to thourghly cleaning , so I can get better suction , also do you have a instruction manul to. I seem to have misplaced mine thanks


The first step towards improving the suction is to clean the circular HEPA filter. The filter also houses a circular sponge which should be rinsed and dried before putting it back. Check the HEPA filter to see if it needs replacement -- will look muddy! Another quick check is to remove the HEPA filter, run the vacuum cleaner momentarily in upright position to check if suction is restored at the hose end.

After doing this if suction is still poor or non existent, you should detach the transparent canister - a bit tricky since the release rod for the flap has to be aligned when you want to reassemble the unit.
Once the canister is removed, you should check and clean the center tube/shaft for any clogged dust (use a wire coat hanger if needed to pry out the dust). This tube gets clogged if the vacuum cleaner was used to pick up damp/wet spills etc.

Sep 30, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Way too much suction


Did you call Dyson?  Just call their customer service and see if there have been other complaints like yours.  I just got the same model and will be looking out for this.
Randy

Dec 02, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

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