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I have a Advent laptop 9415 with windows vista. I turned on my computer the other day and everything came on normally, so i started to open my start menu to look at my computer details looking at the memory etc. how ever this didnt open and a window open saying windows explorer has stopped working, windows explorer is restarting. I for some reason cannot access the internet either. how do i fix this! Thanks Baldingwhirl

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  • baldingwhirl Oct 06, 2009

    Thanks Taran

    I followed your instructions, but for some reason when i got to system restore there was no restore points saved on my computer. Therefore i could not go back to a previous restore point. Any other suggestions?

    Thanks Baldingwhirl

  • baldingwhirl Oct 06, 2009

    Hi Taran

    I have read the other instruction and tried to follow through, but the same problem is preventing me to access the control panel! I know i havent touched the UAC and it is always on! I appreciate your help and i need more advice. Can i set the computer back to factory setting and would this help?

    Thanks Baldingwhirl

  • baldingwhirl Oct 06, 2009

    Hi Taran.

    I appreciate you helping me and im learning more day by day. I have an issue accessing the control panel like i said before and i can not turn the UAC off due to the windows explorer not letting me access it. It continues to say Windows explorer is not working. No matter how many times i restart my computer or try to access the control panel i still get the same result, it wont open. Help!!!

    Thanks Baldingwhirl



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First and foremost option - Restore.

Go to Start > All Program's > Accessories > System Tools > Restore.

Click and a new window would open. Select the radio button - Choose a different restore point and select any previous date - Suppose 7 days ago.Next, follow the procedure. It would reboot your system. It's all done!!

If problem still persists, let me know.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Oct 06, 2009

  • 2 more comments 
  • taran_2005
    taran_2005 Oct 06, 2009

    Oh ho,

    What i can guess, you might have access some site or downloaded some software that might have damaged Kernel Files.These are nothing but Window files that would help you to access various functions.As Restore option is not there, we are Limited.This might happened due to Adware, Spyware, Virus or any kind of removal or damage to Window's file.

    Let's do one thing :-

    Turn User Account Control on or off

    User Account Control (UAC) can help you prevent
    unauthorized changes to your computer. It works by prompting you for
    permission when a task requires administrative rights, such as
    installing software or changing settings that affect other users.

    We don't recommend turning User Account Control off. If you do turn it off, you should turn it back on as soon as possible.


    1. Click Turn User Account Control on or off. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    2. Select the Use User Account Control (UAC) to help protect your computer check box to turn on UAC, or clear the check box to turn off UAC, and then click OK.
    The procedure is :-

    To turn off UAC

    1. Click Start, and then click Control Panel.

    2. In Control Panel, click User Accounts.

    3. In the User Accounts window, click User Accounts.

    4. In the User Accounts tasks window, click Turn User Account Control on or off.

    5. If UAC is currently configured in Admin Approval Mode, the User Account Control message appears. Click Continue.

    6. Clear the Use User Account Control (UAC) to help protect your computer check box, and then click OK.

    7. Click Restart Now to apply the change right away, or click Restart Later and close the User Accounts tasks window.

    If problem still persists, We would restore IE. But as of now, try to above one and let me know if that fixed the issue or not.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!

  • taran_2005
    taran_2005 Oct 06, 2009

    Thanks for your response!!

    I know you have not touched it and it's ON. Turn OFF and see if that could fix the issue. There were certain cases where Vista O.S conflict with some software's and applications. That's why i wanted you to Off that and let me know the result.

    Unless, there are other options as well but let's try the best options.


  • taran_2005
    taran_2005 Oct 06, 2009

    Opps i have not read the complete statement.So, if you are unable to Access user account, we are only left with 2 options :-

    1. Try to repair IE - Follow the below guide :-

    2. Repair Vista - The same what you asked - You need to have the Original CD. Put it in the disc try. Run Repair.Follow the procedure and it's all done!!

    Do check the below tutorial :-

    Let me know, if need any further assistance.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!

  • taran_2005
    taran_2005 Oct 06, 2009


    I know, i read it after i wrote my statement. Not an issue, i have sent you 2 more ways to fix this. I am positive about repair option. But, you can also try IE option and let me know the update.




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