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How do I disable the Music when putting a caller on hold ?

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Your phone system has MOH option turned on. Check program and remove MOH

Posted on Oct 06, 2009

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1 Answer

How to silence the on hold beep for the kxt7731


What do you want to use to indicate the call is on hold? You can set it to Music on hold with no music, but the caller won't hear anything if you have no music. If you're talking about the recall on hold, it's adjustable in system programming, where you'll also find the On Hold programming.

Carl

May 31, 2012 | Panasonic KX-T7731 Corded Phone

1 Answer

We would like to change the music / sound that callers hear when we put them on hold


Somewhere on the cabinet the phones plug into is a port labeled MOH or MOH 1. This is where the music source plugs into. This source could be a radio, CD player, or probably an ON HOLD player.

You can buy the music files and voice tracks and make your own hold music, you could even commercially license XM or Sirius radio and insert it on the system.

If you need more help, please comment back and I can give you some ideas to help you find music sources.

Carl

Dec 03, 2009 | Panasonic KX-T7630 Corded Phone

1 Answer

I want to turn off the music tune


Unplug it from the box, change the program.

Aug 05, 2009 | Panasonic KX-T7730 Corded Phone

1 Answer

How do I put second call on hold while finishing first conversat


FIRST U HAVE TO HOLD FIRST CALL. AND TAKE THE SECOND CALL.THEN HOLD SECOND CALL.FIRST CALL AUTOMATIC ACTIVATE.OK
IF HELPFUL THEN PLEASE RATE

Jul 10, 2009 | Uniden DXI8560-2 Twin - - Phone

1 Answer

HOW TO DO A CONFERENCE CALL


Here are the instructions for making a conference call on a Norstar system.

Conference [Feature] [3]


  • Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press [Feature] [3].
5. Press the line or intercom button of the first held call.
6. Press [Rls] to end the conference call
  • To remove yourself from a conference permanently (unsupervised conference):
    • Press [Feature] [7] [0]. The other two callers remain connected. (Some external lines may not support this feature.)
  • To put a conference on hold:
    • Press [Hold]. The other two callers can still talk to each other.
  • To split a conference:
    • Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press [Feature] [3].
  • To disconnect one party:
    • Press the line or intercom button of the caller you want to disconnect, then press [Rls].
    • Press the line or intercom button of the remaining caller to resume your conversation.
  • To independently hold two calls:
    • Press the line or intercom button of the first caller, then press [Hold]. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press [Feature] [3], then retrieve the second call from hold.

May 14, 2009 | NorStar M7324 Telephone

1 Answer

Unable to use conference button


Here are the instructions for making a conference call on a Norstar system.

Conference [Feature] [3]
  • Establish a conference call between yourself and two other parties.
    1. Make or answer the first call.
    2. Put the first call on hold.
    3. Make or answer the second call.
    4. After the second call is connected, press [Feature] [3].
    5. Press the line or intercom button of the first held call.
    6. Press [Rls] to end the conference call
  • To remove yourself from a conference permanently (unsupervised conference):
    • Press [Feature] [7] [0]. The other two callers remain connected. (Some external lines may not support this feature.)
  • To put a conference on hold:
    • Press [Hold]. The other two callers can still talk to each other.
  • To split a conference:
    • Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press [Feature] [3].
  • To disconnect one party:
    • Press the line or intercom button of the caller you want to disconnect, then press [Rls].
    • Press the line or intercom button of the remaining caller to resume your conversation.
  • To independently hold two calls:
    • Press the line or intercom button of the first caller, then press [Hold]. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press [Feature] [3], then retrieve the second call from hold.

Mar 11, 2009 | Nortel Meridian M7208 Corded Phone

1 Answer

On hold alert


You probably need to be more specific as to which tone is annoying :-)

The ON HOLD source is what the caller hears when he's put on hold. It can be adjusted in SYS programming to Tones, Music, or None.

The HELD REMINDER tone is what your phone does when you put a call on hold. It can be set for none to 180 seconds in 30 second increments (at least on a CICS).

The programming is done using a 7310 or better phone in system programming.

Carl

Sep 03, 2008 | NorStar M7310 Corded Phone

1 Answer

Need to change hold music ASAP


How about turning off the Music On Hold source at the phone system. It will be an external device ( radio, mp3 or cd player ) and turn it back on when you are on-line.

Jul 24, 2008 | Toshiba DKT 3010 Corded Phone

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