Question about Creative Labs Zen Touch MP3 Player

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Creative zen mosaic fails to be detected on my computer

I just bought a new creative zen mosaic, and the first thing I did was plug it in to charge up the battery. My laptop, which is in Windows Vista, failed to detect it and then I realised on the manual it says to install Creative Centrale first. I tried the installation cd which didn't respond, tried the downloading link but my laptop continues to fail to detect the zen mosaic. Is the problem with the player? Also, does it mean that I'll have to install Creative Centrale everytime I happen to be using a different computer to add music to it?

I also have a quick question on installation cds for mp3 players. With my previous players I never even touched the installation cd to install anything and had no problems. What are the installation cds that come with mp3 players supposed to be used for?

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First I think the your player does not work with Vista, probably that's why its not seeing it. The installation CD is supposed to carry the required software for converting preferred songs to the player's desired formats and it also should contain the desired drivers for windows.

Posted on Feb 17, 2010

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Posted on Jan 02, 2017

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1 Answer

My creative zen mosaic not power up


Hey, did you get it working? Erm, anyway thats just happened to mine, its easy all you have to do is press the reset button on the side, hopefully it'll work!
Good Luck

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My zen mosaic is not downloading songs


You may be looking at the library on your computer. In Centrale with the player connected, double click on the Mosaic player icon at the bottom of the list on the left of the screen. This brings up a contents list identical to that above(which is for the PC not the player)

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Creative zen mosaic is not being detected by either my laptop or PC.....a few weeks ago it was perfectly fine! Please help


This happened to me too! I found a very helpful thread online http://www.anythingbutipod.com/forum/showthread.php?t=38949 If the advice I'm about to give doesn't work, visit that link. I am running Windows Vista. I went to Control Panel>System and Maintainence>Device Manager>View hardware and devices>Portable Devices. When I did this I saw Creative Zen Mosaic listen with an !. I right clicked, uninstalled, and unplugged my Mosaic. I then plugged it back in and my computer automatically started in re-install. You may have to do it manually by clicking on a baloon that pops up when new device is inserted or something of that nature but this is what worked for me.

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Start in Safe Mode: hold Reset in and hold Play/Pause in, then turn on. Choosing reboot usually solves this problem.

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Try hitting the reset button. Its the small one on the left side. You might have to push it with a pen or something,

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Instruction for zen mosaic by creative


I think alot of people are having the same problem I was. We got home, opened the box, plugged it in the computer, and nothing useful happened so then we installed the mini-cd. Well the thing is windows stops looking for a driver once it searches and finds nothing, and unfortunately those of us using XP do not automatically have the drivers. So...

SOLUTION
------------------
-If you have not already installed the mini-cd, do so, or download from Creative's site in the support section(if you do you might want to grab the latest firmware update)
-Once pack has been installed the drivers have been as well, BUT as I mentioned we now have to tell windows to look for them again.
-Reconnect your Mosaic
-Right click "My Computer"
-Chose "Properties"
-Click the "Hardware" tab
-Click "Device Manager"
-A window will pop up and you will see a long list with (hopefully only) one thing under the "Other Devices" sublist. It should be something along the lines of "Creative Zen Mosaic". Right click it
-Chose "Update Drivers"
-Follow prompts agreeing to search and auto install
-Once install is done, in a moment the screen on your Mosaic will say "Docked"
-Congratulations!
If you have downloaded the updated firmware this is the time to install:
-Ensure your Mosaic is in "Docked" mode
-Execute the firmware update
-Click "Upgrade"
-Wait (it takes a moment or two)
-Updater will say it is complete
-Mosaic will reboot
-Click "Close"
-Congratulations!

Hope that helps.

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1 Answer

Creative zen problem


I have bought 2 and they both did the same thing I just bout the new one today it has to be the company

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Creative Zen Vision M: Placing Old hard Drive in New Player??


I Dropped My Zen Vision M And Cracked The Screen And Bought A New One But Replaced The New ZVM's Hard Drive With My Old One And All I Had to Do Was Restart It For It To Recognize The New Hard Drive And If It Doesnt Recognize It All You Gotta Do Is Put A New One In And Download More Songs xD And If You Need A Disassembly Tutorial Heres A Good Site

http://www.anythingbutipod.com/archives/2006/02/how-to-disassemble-the-creative-zen-vision-m.php

Feb 25, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

CReative Zen Vision M - Bought in US so can't get support in UK. At first kept trying to switch to external TV. TRied resetting and worked when I plugged in connecting/docking plug. Then hard disk kept...


You should get support no matter where you bought your player. The Serial Number on the back of the player allows Creative to trace the player. I bought a Zen Vision M from Amazon in the US and had it shipped to an address in the US. A friend collected it for me and brought it home to me in Ireland. The Hard Disc failed after about 45 days and I emailed Creative Labs Europe and they set up an RMA, I shipped the player to them and they sent me a brand new player. Try this link to email your problem and set up an RMA: http://uk.europe.creative.com//support/contact/emailform.asp

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