So I had to send the camera back to have it fixed. It was the only solution I could think of. I actually had an extended warranty plan so I sent it to Mack Camera and Video Service in NJ. The repair order was placed on 7/8/08 and I received the camera back on 8/18/08. It did take awhile, but they did fix the problem. They first let me know they had to order the parts then they ended up having to send the camera back to the manufacturer for repair. They ended up replacing the circuit boards, updated firmware, and cleaned and checked all functions. So, though it took awhile, it is fixed and working fine.
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From the way you describe the problem it appears that the retraction mechanism has become out of line. I think that as you can hear a clicking sound the mechanism is working but not engaging with the lens. Try gently applying slight pressure on the front of the lens this may help to re-engage. You may need to consider a trip to the repair shop.
Remove the batteries from the Camera. Then press and hold the power button down for 45 to 60 seconds. Replace the batteries with new ones and install them in the camera. Then turn it on and wait until it finishes its normal warm up, then press the power button to turn it off. This should make the lense retract back to normal position. If the lens does not retract, contact the manufacturer for assistance with repair work.
this is most likley one of two things. If you are using a rechargeble battery - it is not keeping a charge. When the camera detects low power it will usually shut itself down drawing in the lens for protection and shutting down. If the battery is gone passed it's time it will not take a proper charge. You will need to replace the battery. Alternatively you may have a dodgy mechanism - some dirt or even internal component may be broken - in your zoom lens. If the lens cannot extend correctly the camera will automatically retract and power down so as not to cause further damage - for example you camera gets accidentally switched on whilst in the case, and the lens cannot come out.... bring it in for repair.
I know not a solution but hope it helps. Regards Thomas
You definitely have some dirt on the outside of your lense. You need to keep it clean by holding cloth on the outside of the lense. Turn the camera off. If the lense does not retract fully, while turning it off, press on the lense (up and down motion with the lense motion) very softly for a few times. The lense should retract 100% inn. If not %100 retreacted, but almost 100% retracted push the lense a little harder in until it retracts all the way in exactly the normal position. That should take care of your problem. Good luck
Check your batteries. Are they working? Try taking them out and replacing them. If you left the camera on when you put it away and the batteries drained, you won't be able to retract the lense until fresh batteries are inserted and the camera is powered up again.
When you dropped your camera, some dirt got on the outside of the lense or some mechanical part of the lense broke or dislocated. If some of the mechnical part of the lense is damaged, you need to open up the lense from the camera and inspect the parts. Look for loose parts, then clean it and put it back.
I had the same problem with my sony Cyber-shop, but it was not dropped. somehow one or more small piece of dirt got on the outside of the lense. Here is what I did and the problem was fixed for good.
While turning the camera off, I pressed on the lense (up and down motion) softly. After a few times, the lense retracted 95% of the normal retracted position. I then, pressed the lense a little harder in untill it was fully retracted. It has been working okay since then.
You should always keep the outside of the lense clean and do not drop it.
sounds like a lens error, does the lens extend or retract? You probably have to get the lens back on track, use gentle pressure wiht the camera face down on a towel covered table and turn on to see if the camera tries to retract the lens. I really dislike these types of cameras that extend the lens everytime, if it turns on in your pocket, your doomed!