Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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When I switch the machine on, the carriage does not move (even when I drop the front)and I get an error message" check printer, press set key". I do not have a "set" key or button. Any help would be appreciated.

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  • 360 Answers

The machine needs to be turned off, and then back on. For some reason the machine has stopped due to a invalid condition. Usually re-inserting the paper tray, re-aligning the cartridge, and checking for paper jams solves this problem. Next, check for invalid settings such as paper size and ink and ink cartridge placement. If problem error still present go into access machine setting, and see if any problem can be found. Next, go on line for Canon help, and contact the Canon Customer Care Center.

Posted on Oct 06, 2009

  • 3 more comments 
  • Richard Klein
    Richard Klein Oct 06, 2009

    Just the machine asking to, "press set key", in itself is an invalid condition because, at "check printer", it shouldn't say anything. Running back through the start up processes might clear this error.

  • Richard Klein
    Richard Klein Oct 06, 2009

    It is actually stuck and the carriage needs alignment. After reset, hit carriage set key. If that don't work see if you can gently move the carriage into place too.

  • Richard Klein
    Richard Klein Oct 12, 2009

    Did you notice that your error in the manual looks like a miss print?

  • Richard Klein
    Richard Klein Oct 14, 2009

    Have you tried re-installing the software from Canon?

    http://www.usa.canon.com/consumer/contro...

    Select the Drivers and Downloads tab, and follow instructions that apply to you. This has to be done if set key isn't being displayed. You can also pick up all the manuals and set up procedures too. Thank you!

  • Richard Klein
    Richard Klein Oct 14, 2009

    When selecting the software to download make sure you select your OS software at that site first! This way you get the right software for your OS too.

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1 Answer

Info printer :E


Any malfunctions its gives error 'E'... Check paper jam, carriage struck, cartridges faulty and service related issues.checking carriage:Switch on the machine check carriage(the unit carrying print heads)moving left & right.. if its not moving, it might be struck in service station(service station located at right end and its allow carriage to rest on it during shut down as well as its cleans the print head nozzles). power the machine pull carriage out gently, don't force it..Clean encoder strip: Encoder is located back side of the carriage and its guides carriage to move properly, if encoder became dirty you will get error message, clean encoder with smooth cotton cloth.

Feb 03, 2012 | HP PSC 1215 All-In-One InkJet Printer

1 Answer

My problem is after claibration i receive a message POWER OFF AND CHECK PRINTHEAD CLEANER PATH


Something is blocking the printhead cleaner assembly from moving forward and backward.
Turn the plotter off, open the printhead cleaner access cover (RH side) and see if you can move the cleaners to the front of the machine.
If you can move them fairly easily, then try (with the plotter still off) to move the carriage assembly (holds the printheads) to the left of the machine.
Check the condition of the carriage belt for frayed areas or missing belt teeth.
(I suspect a worn out carriage belt is causing the problem)
With the cleaner assembly to the front, and the carriage to the left, turn the plotter back on and see if the error continues.

May 03, 2011 | HP DesignJet 5500PS InkJet Printer

1 Answer

My printer is saying error 30 how do I fix this


Hi I have found this for you.

What is Machine Error 30, 33, 34 or 35 and how can I clear it?
Description: Several conditions may cause the error message Machine Error 30, 33, 34 or 35 to be displayed on the LCD. This error may be the result of one of the following:
  • The print head carriage is failing to return to its home position to the far right of the unit.
  • Both of the springs located on each side of the carriage is out of place.
  • The cartridge covers may not be locked securely in place.
Please follow the instructions listed below to correct this problem:
  1. Press the INK button on the Control Panel.
  2. Using the dial pad, press 2 (Replace Ink). The display will prompt you PLS OPEN COVER.
  3. Pull the Scanner Cover release lever located under the Control Panel and lift the Scanner cover. The carriage should move to the left in order to replace the ink. If the carriage does not move to the left, your machine will require service.
    If your machine is still within warranty, click here to locate a Brother Authorized Service Center in your area or click here to obtain contact information for the appropriate Brother Customer Service Center. If you are out of warranty, use the link to locate a Brother Authorized Service Center in your area.
  4. After the carriage moves to the left, press down each cartridge cover and remove all ink cartridges from the machine. There are 2 springs located on each side of the carriage that hold the print head against the carriage assembly. They are thin silver springs approximately 2 1/2 inches, set at an angle.
  5. If the spring is out of place, press the spring back into place. You can use the spring on the opposite side of the carriage as a guide as to the correct position.
  6. If the spring is not out of place, reinstall each ink cartridge.
  7. After installing the ink cartridges, close the covers and verify they are securely locked into place. Your machine then prepares for a head cleaning and goes online. The LCD screen prompts you to verify if a new ink cartridge was inserted for each color you removed. For example, DID YOU CHANGE BLCK 1. YES 2. NO.
  8. Press 2 (No).
Note If you decided to place a new ink cartridge in for any of the colors when uninstalling and reinstalling the cartridges in the above process, press 1 (Yes). The machine will automatically go through a cleaning cycle.

Also this might be handy for you. To reset purge counter
1) Enter machine maintenance mode (on MFC240C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.
FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).
Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode).
2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine’s log information list (function code 80).
3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.
4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.
5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.
6) Press the 9 key twice to return to the standby state.
Please call back and gave us a vote. All The Best: Pineworks

Jan 31, 2010 | Brother Multi-Function Center MFC-240C...

1 Answer

Brother MFC 240c error 30 after printer jam.


Several conditions may cause the error message Machine Error 30, 33, 34 or 35 to be displayed on the LCD. This error may be the result of one of the following:
  • The print head carriage is failing to return to its home position to the far right of the unit.
  • Both of the springs located on each side of the carriage is out of place.
  • The cartridge covers may not be locked securely in place.
Please follow the instructions listed below to correct this problem:
  1. Press the INK button on the Control Panel.
  2. Using the dial pad, press 2 (Replace Ink). The display will prompt you PLS OPEN COVER.
  3. Pull the Scanner Cover release lever located under the Control Panel and lift the Scanner cover. The carriage should move to the left in order to replace the ink. If the carriage does not move to the left, your machine will require service.
    If your machine is still within warranty, click here to locate a Brother Authorized Service Center in your area or click here to obtain contact information for the appropriate Brother Customer Service Center. If you are out of warranty, use the link to locate a Brother Authorized Service Center in your area.
  4. After the carriage moves to the left, press down each cartridge cover and remove all ink cartridges from the machine. There are 2 springs located on each side of the carriage that hold the print head against the carriage assembly. They are thin silver springs approximately 2 1/2 inches, set at an angle.
  5. If the spring is out of place, press the spring back into place. You can use the spring on the opposite side of the carriage as a guide as to the correct position.
  6. If the spring is not out of place, reinstall each ink cartridge.
  7. After installing the ink cartridges, close the covers and verify they are securely locked into place. Your machine then prepares for a head cleaning and goes online. The LCD screen prompts you to verify if a new ink cartridge was inserted for each color you removed. For example, DID YOU CHANGE BLCK 1. YES 2. NO.
  8. Press 2 (No).
Note If you decided to place a new ink cartridge in for any of the colors when uninstalling and reinstalling the cartridges in the above process, press 1 (Yes). The machine will automatically go through a cleaning cycle.

Also this might be handy for you. To reset purge counter
1) Enter machine maintenance mode (on MFC240C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.
FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).
Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode).
2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine’s log information list (function code 80).
3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.
4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.
5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.
6) Press the 9 key twice to return to the standby state.
Please call back and gave us a vote. All The Best: Pineworks

Dec 08, 2009 | Brother MFC 420CN All-In-One InkJet...

1 Answer

ERROR 86:01


General causes are media or other obstructions in the carriage path, the trailing cable, worn carriage bushings, lack of lubrication in the carriage path, a dirty encoder strip, the scan-axis motor, or the service station. Follow the steps listed below to accurately troubleshoot the issue, and replace the appropriate parts.
1. Visually check for jammed media or other obstructions in the carriage path and remove any obstructions found (remove any loaded media as well).
2. Determine if the noise is normal. Some noise is normal. Specifically, it is normal to hear a slight clicking noise when the carriage moves under the left or the right-hand covers.
3. If an 86:01 error occurs during initialization and the carriage does not move out of the Service Station continue Step 4, otherwise go to Step 5.
4. Remove the right cover and check the cable connection between the Interconnect PCA and the Service Station motor. If connections appear normal, replace the Service Station
5. Attempt to verify functionality, if problems persist, continue with the remaining steps.
6. Unlock the carriage as instructed below:
a. Highlight the Set-Up menu and press the Enter key.
b. Press the Up Arrow and Enter keys simultaneously and then press Enter.
c. Scroll to Service Utilities and then press Enter.
d. Scroll to Unlock Carriage and press Enter.
e. Unplug the printer from the power source.
7. Move the carriage manually through the entire movement path to see if it encounters any obstructions or has more resistance in any particular spot. Remove any such obstructions if possible.
8. Clean and lubricate the carriage rail.
9. Slide the carriage manually back and forth several times to evenly spread the lubrication across the entire carriage rail.
10. Turn the printer on and attempt to verify functionality.

Nov 13, 2009 | HP DESIGNJET 500 InkJet Plotter Printer

1 Answer

I keep getting a carriage jam.


hi first of all open the front cover of the printer and try to move the carriage mannualy by your hand while the printer is on now if the carriage is moving freely look if you see any obstacle or any broken part in the carriage rod .... clean the carriage rod with a soft cloth and then remove the in cartridges and close the front cover now while the printer is power on press and hold # and * it will ask for the special key combo press 1 then 2 then 3 and now it will show you support menu use right arrow key and go to reset menu and press ok then go to semiful nvm reset and press ok wait for a min and then turn on the printer
wait for the printer to initialize now power on the printer and then wait for the message to insert the ink cartridge insert the ink and see if this works
if you still face the same error then it means its not a firmware error its a hardware malfunction problem and the device needs service
you can also follow this document on the hp website and see if it works
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786043&lc=en&dlc=en&cc=us&lang=en&product=439491
if you face any other problem while following the steps do let us know

Aug 31, 2009 | HP Photosmart 3310 Printer

1 Answer

Print Unable 30 Error...


Several conditions may cause the error message Machine Error 30, 33, 34 or 35 to be displayed on the LCD. This error may be the result of one of the following:
  • The print head carriage is failing to return to its home position to the far right of the unit.
  • Both of the springs located on each side of the carriage is out of place.
  • The cartridge covers may not be locked securely in place.
Please follow the instructions listed below to correct this problem:
  1. Press the INK button on the Control Panel.
  2. Using the dial pad, press 2 (Replace Ink). The display will prompt you PLS OPEN COVER.
  3. Pull the Scanner Cover release lever located under the Control Panel and lift the Scanner cover. The carriage should move to the left in order to replace the ink. If the carriage does not move to the left, your machine will require service.
    If your machine is still within warranty, click here to locate a Brother Authorized Service Center in your area or click here to obtain contact information for the appropriate Brother Customer Service Center. If you are out of warranty, use the link to locate a Brother Authorized Service Center in your area.
  4. After the carriage moves to the left, press down each cartridge cover and remove all ink cartridges from the machine. There are 2 springs located on each side of the carriage that hold the print head against the carriage assembly. They are thin silver springs approximately 2 1/2 inches, set at an angle.
  5. If the spring is out of place, press the spring back into place. You can use the spring on the opposite side of the carriage as a guide as to the correct position.
  6. If the spring is not out of place, reinstall each ink cartridge.
  7. After installing the ink cartridges, close the covers and verify they are securely locked into place. Your machine then prepares for a head cleaning and goes online. The LCD screen prompts you to verify if a new ink cartridge was inserted for each color you removed. For example, DID YOU CHANGE BLCK 1. YES 2. NO.
  8. Press 2 (No).
Note If you decided to place a new ink cartridge in for any of the colors when uninstalling and reinstalling the cartridges in the above process, press 1 (Yes). The machine will automatically go through a cleaning cycle.

Also this might be handy for you. To reset purge counter
1) Enter machine maintenance mode (on MFC240C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.
FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).
Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode).
2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine’s log information list (function code 80).
3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.
4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.
5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.
6) Press the 9 key twice to return to the standby state.
Please call back and gave us a vote. All The Best: Pineworks

Jun 12, 2009 | Brother Multi-Function Center MFC-240C...

2 Answers

Carriage Jam message that wont clear


ok..so please try these steps..
1)turn off the printer..open the front door of the printer(where you see the cartridge)..try moving the carriage manually from right to left or from left to right..if you are able to move then it is a false carriage jam error message..if you are unable to move then the machine should be replaced..because this is a hardware issue..
2)connect the printer to the wall outlet..and then check for the error message..if you are still getting the same error message..
3)unplug the power chord from the back of the printer..press and hold OK and CANCEL button together..
4)while pressing those two buttons plug in the power chord to the back of the printer..
5)after you plug in the power chord do not release those two buttons untill screen goes blank..
6)once the screen is blank release those two buttons and turn ON the printer..
check for the error message..if its still the same then go ahead and replace the machine..because it is false carriage jam error message..
please try these steps and let me know if the solution has worked..

Mar 12, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Error code -30 Brother MultiFunction MFC-7220


Several conditions may cause the error message Machine Error 30, 33, 34 or 35 to be displayed on the LCD. This error may be the result of one of the following:
  • The print head carriage is failing to return to its home position to the far right of the unit.
  • Both of the springs located on each side of the carriage is out of place.
  • The cartridge covers may not be locked securely in place.
Please follow the instructions listed below to correct this problem:
  1. Press the INK button on the Control Panel.
  2. Using the dial pad, press 2 (Replace Ink). The display will prompt you PLS OPEN COVER.
  3. Pull the Scanner Cover release lever located under the Control Panel and lift the Scanner cover. The carriage should move to the left in order to replace the ink. If the carriage does not move to the left, your machine will require service.
    If your machine is still within warranty, click here to locate a Brother Authorized Service Center in your area or click here to obtain contact information for the appropriate Brother Customer Service Center. If you are out of warranty, use the link to locate a Brother Authorized Service Center in your area.
  4. After the carriage moves to the left, press down each cartridge cover and remove all ink cartridges from the machine. There are 2 springs located on each side of the carriage that hold the print head against the carriage assembly. They are thin silver springs approximately 2 1/2 inches, set at an angle.
  5. If the spring is out of place, press the spring back into place. You can use the spring on the opposite side of the carriage as a guide as to the correct position.
  6. If the spring is not out of place, reinstall each ink cartridge.
  7. After installing the ink cartridges, close the covers and verify they are securely locked into place. Your machine then prepares for a head cleaning and goes online. The LCD screen prompts you to verify if a new ink cartridge was inserted for each color you removed. For example, DID YOU CHANGE BLCK 1. YES 2. NO.
  8. Press 2 (No).
Note If you decided to place a new ink cartridge in for any of the colors when uninstalling and reinstalling the cartridges in the above process, press 1 (Yes). The machine will automatically go through a cleaning cycle.

Also this might be handy for you. To reset purge counter
1) Enter machine maintenance mode (on MFC240C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.
FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).
Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode).
2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine’s log information list (function code 80).
3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.
4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.
5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.
6) Press the 9 key twice to return to the standby state.
Please call back and gave us a vote. All The Best: Pineworks

Dec 12, 2007 | Brother MFC 5-in-1 Multifunction Laser...

1 Answer

Mp370


The carriage uses a code strip to keep track of its location. This is a very thin and very fragile strip of plastic material behind the carriage. If the code strip becomes dirty with dust or ink overspray, the carriage sensor can't read the code bars, and the printer shows a carriage jam error. This is the most common reason for this error. Very carefully clean the code strip with a clean lint-free cloth (I don't recommend paper towels) with isopropyl or denatured alcohol. You can use a q-tip also. Gently rub the code strip front and back with the alcohol-soaked cloth along the entire length, being careful not to pull the strip since the ends can easily tear. If this does not clear the error, there may be dust or dirt clogging the carriage sensor itself.

Jan 26, 2007 | Canon MultiPASS MP370 All-In-One InkJet...

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