Question about Brother DCP 115C All-In-One InkJet Printer

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Have just installed the MFC-215c (DCP-110c) on new computer. It was working no problem on previous machine. Now it prints OK and copies OK, but when I scan from Control Centre, I get a message that it's not connected to USB. Have tried several times with the 'Diagnostics' solutions, have uninstalled & re-installed the brother software from CD, no results. It won't scan at all.

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  • Geoffrey Rogers Oct 06, 2009

    Tried the solution offered by Danmats (thanks), when I double click on the Scanner Icon on 'My Computer' I get the message "your scanner software could not be found or your scanner is not connected. Check your device is switched on and connected" When I click on any of the scan buttons in the Control Centre, I get the message "Make sure your Device is on and properly connected". I've changed the USB ports, they seem to be working, and the MFC prints OK via the ports so I'm puzzled



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  1. go to My computer
  2. put hard copy on the scanner
  3. double click scan icon in My Computer
  4. a window pops up showing progress of scan
  5. OK.

Posted on Oct 06, 2009

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  • Taniela Matai
    Taniela Matai Oct 06, 2009

    1. remove USB cable (after removing the USB cable you should get a a normal sound that we get when removing USB's)

    2. power down Printer.

    3. reconnect USB cable to the ports at the back, then power UP

    4. the same sound that comes when disconnecting the USB cable should you hear.

    5. check that computer is reading and check USb icon on the taskbar that printer name is shown from a pop up message from the USB icon on the taskbar.

    6. if it reads that shows that computer to printer is OK.

    7. check you printer listings to see if that printer is shown there in the printers and faxes folder.

    8. if it is not shown, right click my computer, click on Properties.

    9. go to Hardware tab, click on Device Settings

    10. if there is a yellow QUESTION MARK shown, that indicates your printer driver is not installed.

    11. if yopu have the CD insert the CD,

    12. right click on the yello marked icon then click update driver.

    13. follow instructions.



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This is the counter inside the printer which stops the printer unless it is reset. Follow the below steps to do the reset on your printer.

How to Reset Brother DCP 110C, 115C, 120C, 130C, 135C, 145C, 150C, 165C, 185C, DCP 195C Printer

May 25th, 2011 • Printer
How to Reset Brother DCP 110C, 115C, 120C, 130C, 135C, 145C, 150C, 165C, 185C, DCP 195C Printer:
1. Press the Menu, then Mono Start key then press the UP arrow key 4 times to make the machine enter the maintenance mode and "ERROR 46′ pops-up in the display.
2. Enter maintenance mode 80: Select 8 by pressing the UP/DOWN arrow key and push OK key and select 0 and push OK key
3. Now Press MONO arrow key several times until you see PURGE:XXXXX
4. Select 2 and push OK, Select 7 and push OK, 8 and push OK, select 3 and push OK and the purge counter is now reset to 00000.
5. Press STOP/EXIT key to go to root of maintenance mode
6. Enter code 99 to exit maintenance mode: Select 9 and push OK, Select 9 and push OK.

Jul 24, 2011 | Brother DCP-110C All-In-One InkJet Printer

1 Answer

My brother mfc-215c wont print from my window 7. the only thin that seem to be working is the scaner. i dont know what to do. can u help plz. i cant copy, send fax or print. this all started when i changed...

You are better of downloading the software required to set up your printer with the Windows 7.

Once you download the correct version, install it and set it up like is the first time, since you are probable missing all the required drivers.

Here is the link:

Feb 28, 2011 | Brother MFC-215C All-In-One InkJet Printer

1 Answer

DCP-110c wireless printing

You need to purchase a NC-2200w print/scan server to attach externally to your printer:
Here is your printer's manual:
ManuaI /installing the NC-2200w print/scan server:
sold here, or from Brother authorized dealers:

Please remember to rate all Techs who assist you for free :) Good luck, Joe

Jun 07, 2008 | Brother DCP-110C All-In-One InkJet Printer

2 Answers

Unable to print mcf-215

plz press menu then start-bk-copy then fourtimes arrow up quickly after another. machine turns to maintanence mode. press start bk copy: what two digit error code does the machine display?

If it starts with a 4 you do need a new printhead!

Mar 28, 2008 | Brother Multi-Function Center® MFC-215C...

1 Answer


Neither nor do I press any of these buttons because you can print by help of the photo assistant of windows which will give you a hand.
Simply right click the picture on your pc and click printing. The assistenat will lead you thru the settings. You only have to make sure that your mfc is the chosen as the printer AND you havte to click the printer properties afterwards. The brother printer properties will let you choose the paper size (simply click the offered sizes and have a look at the left side of the window where a small pic can be seen. Beneath the pic you will find the explanation for the choosen setting e. g. borderless/ 4x6 inch etc.) choose the right paper like glossy for photo paper. When done click OK and leave the properties. Click further through the windows assistant and choose the resolution of the picture. Click OK and machine will print the desired pic ;-)

BTW you can do some very smart thing:
print a poster of 2x2 A4 or 3x3 A4 sheets of paper. You can set this size within the printers properties.

Have a look at the manual for further info ;-)

Dec 06, 2007 | Brother MFC 210C All-In-One InkJet Printer

1 Answer


It can be that the ph has dryed out.

Have carts inserted and run the cleaning cycle twice. Do a test print. If you cant see anything the ph has dryed out. This cant be fixed anymore. A new ph will cost more than a new mfc. Sell it at eBay.

Nov 17, 2007 | Brother Multi-Function Center® MFC-215C...

2 Answers

Printer head too cold

It sounds like you'll need a new printhead.  It'll probably cost a few bucks...maybe 50.  If you need the part number, I'll be able to get it for you on Monday.

Oct 27, 2007 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

Brother MFC-5540cn Print Head replacement

Its quite siple to do if you are able to use a srewdriver... 1#: Go get a 2.hand dcp 110c or 115c at eBay with a good printhead (and a broken scanner glass???). It should print without probs! opening mfc 5440 is nearly the same as a mfc 215c, since all brother printers are of the same built :) follow pictures here For your mfc you have to unfasten some more screws which can be seen very well. After that you can take up the cover. Now you should realize that it looks the same inside as on photos given in the link. Read the rest of "how to change the printhead" here: there is just one more difference to your mfc! You have to take out the sensor in the ink cart assy of your mfc 5440cn which is clipped at the side and reinsert it into the cart assy of the "new" one! This sensor is placed at the BK cart and signals the mfc that there is a HBK cart. Thats it. This job could be done for a novice within less than an hour. If there are questions afterwards or during surgery post it here!

Oct 05, 2007 | Brother MFC-5440CN All-In-One InkJet...

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