Question about Brother DCP 115C All-In-One InkJet Printer

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Have just installed the MFC-215c (DCP-110c) on new computer. It was working no problem on previous machine. Now it prints OK and copies OK, but when I scan from Control Centre, I get a message that it's not connected to USB. Have tried several times with the 'Diagnostics' solutions, have uninstalled & re-installed the brother software from CD, no results. It won't scan at all.

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  • Geoffrey Rogers Oct 06, 2009

    Tried the solution offered by Danmats (thanks), when I double click on the Scanner Icon on 'My Computer' I get the message "your scanner software could not be found or your scanner is not connected. Check your device is switched on and connected" When I click on any of the scan buttons in the Control Centre, I get the message "Make sure your Device is on and properly connected". I've changed the USB ports, they seem to be working, and the MFC prints OK via the ports so I'm puzzled

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  • 195 Answers

  1. go to My computer
  2. put hard copy on the scanner
  3. double click scan icon in My Computer
  4. a window pops up showing progress of scan
  5. OK.

Posted on Oct 06, 2009

Testimonial: "Thank for these suggestions, they will help me to eliminate various possible causes of my problem. Have run out of time for now."

  • Taniela Matai
    Taniela Matai Oct 06, 2009


    1. remove USB cable (after removing the USB cable you should get a a normal sound that we get when removing USB's)

    2. power down Printer.

    3. reconnect USB cable to the ports at the back, then power UP

    4. the same sound that comes when disconnecting the USB cable should you hear.

    5. check that computer is reading and check USb icon on the taskbar that printer name is shown from a pop up message from the USB icon on the taskbar.

    6. if it reads that shows that computer to printer is OK.

    7. check you printer listings to see if that printer is shown there in the printers and faxes folder.

    8. if it is not shown, right click my computer, click on Properties.

    9. go to Hardware tab, click on Device Settings

    10. if there is a yellow QUESTION MARK shown, that indicates your printer driver is not installed.

    11. if yopu have the CD insert the CD,

    12. right click on the yello marked icon then click update driver.

    13. follow instructions.

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Once you download the correct version, install it and set it up like is the first time, since you are probable missing all the required drivers.

Here is the link: http://welcome.solutions.brother.com/bsc/public/eu/eu_ot/en/dlf/download_top.html?reg=eu&prod=mfc215c_eu_as&c=eu_ot&lang=en

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