Question about HP Photosmart C6180 All-In-One InkJet Printer
Cannot Print: Printer thinks the yellow cartridge is empty even after replacement with a new one
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Posted on Jan 02, 2017
Are you using compatible cartridges? If so have you removed any tape that covers the vent hole if required. Many compatibles need to have a piece of tape removed. If you forget the ink cant get out as the air can't get in.
If it not a piece of tape and there are no flashing lights it could be that the nozzles are blocked or the wick has dried out.
You can do a manual cleaning using some kitchen paper and a little solvent and a small plastic bag.
The first thing we need to do is get the head away from its parking position. Switch on the machine and when the head has moved away from its park position, remove the power lead.
With the top of the machine open, you should be able to move the print head carriage by hand.
Look to the right where the head carriage is normally parked and you should see the pump cap area. It will be a black looking spongy pad covered in ink.
Now take a piece of kitchen paper and fold it over a couple times to make a pad approx 3"x1". Now lay this pad over the top of the pump cap and fold the left edge down toward the base of the machine as in image one (the tissue is the yellow bit in the image)
Now take a syringe or similar and put some solvent into it. The solvent I use is JR Ink Jet Cartridge flush as seen on ebay and the like. If you have any ammoniated window cleaner like Windex you can use this. Put the solvent onto the tissue making it quite damp, but not totally soaked.
Manually move the print head GENTLY back to its park position. The pump cap will try to raise up to meet the bottom of the print head as you move it back. Be careful no to force it or you may break something.
What we are trying to do is bring the solvent dampened pad into contact with the print head. Once located, leave the pad for 5 or 10 minutes whilst the solvent does its trick.
Now move the head away from park - again being gentle. You should now see the pad is a horrible black lump of mush. Pick it out and put it in the plastic bag ? where a glove or use tweezers or pliers.
Repeat the process again but this time let it to soak for just about 1 minute. You should now see the individual ink colours soaking into the pad. If the pad is still black, repeat the process a couple more times.
Once you have some evidence of the individual colours you can run a head clean via the driver or printer control panel.
Then print a nozzle check sheet and if all has gone according to plan you should have a full complement of lines.
This method is applicable ONLY for loss of a few lines on the nozzle check sheet. If you have loss of all the lines in a single or multiple colours, you need to investigate further. It is possible that the pump has failed, the pipes are clogged or something else is causing the problem.
If that does not sort it out, tru using a syringe to put a couple of drops of solvent onto the wick. Its the black plastic spike that stick up and goes into the bottom of the ink cart when it is installed. Put a cupole of drops in, put the cart back in and leave it fpr about 10 minutes. The re-try a head clean using the driver/status monitor.
There is another possibilty after this which relates to a hardware problem but this generaly causes a loss of all ink.
Hope this may help;
Posted on Aug 25, 2008
We have a step by step solution posted on our we site at: www.ccl-la.com/HP.htm The problem is air in the ink lines and the guide helps you purge the air from the system and restore printing.
I hope this helps, if so please rate my solution.
Posted on Jul 28, 2009
Follow this simple instructions:
Remove all the cartridges, clean the contact points on the cartridges and on the printer using soft brush/cotton dipped in alcohol/acetone/spirit. While they are drying, reset your printer; Turn it off > Disconnect usb cable, power cord, inthernet cable; >remove the papers from the tray >open the back panel door (the rear door where you clear paper jam). Also turn of the main switch which the dc adapter plugged in. After keeping it Off for about 5 minutes, turn on again using only the power cord, and again leave it on for few minutes > turn it off > connect all the cables > again turn it On and keep pressing the power button while it boots up. Now you can install the cartridges.
Thanks for using FixYa.
Posted on Jul 31, 2010
slowly off and on the printer for five times without cartridge, printer saves data of cart of last 5 only so next time it reads full ink..
Posted on Sep 15, 2010
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