Question about Dell 962 Photo All-In-One InkJet Printer

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I am getting a cartridge jam message but can't find a cause. Printer makes a clackety noise and the ink cartridges remain to the side instead of centering when the lid is opened.

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Switch it off
check to see if the catridge is installed properly
check if any paper is stuck inside the printer

Posted on Oct 06, 2009


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I have a dell all in one printer 944. When I turn it on it keeps sending the message, "change ink cartridge" I have changed the cartridge twice and message remains the same. Is it broken?

Are you using Dell Series 5 ink cartridges?

Please unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Now plug everything back in. This will reset any error messages the printer has. Now open the printer with the power on and the cartridges should go to the center to be replaced. Take out both Dell Series 5 ink cartridges and make sure the tape is off the cartridges and insert both back in and make sure the seat properly and latch. Close the printer and it should print an alignment page. If you still get the error message, please read bleow.

Black cartridge = black side(left side) Color cartridge = Color side(right side)

Photo Cartridge = Black side(left side) Color cartridge = Color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.


Jun 27, 2011 | Office Equipment & Supplies

1 Answer

Eu.Facut same problem and I reset everything is clean and error plus cartridges when they go to the left makes a strange noise, as if the printer with them! Thank you!


I believe that the ink cartridge is making jammed for sometime that cause strange noise when ink cartridge going to the left side.

Just use the WD40 sprayer to clean the metal guide (if metal). This is good for lubricating and rust remover.

I hope it helps you.

Feb 20, 2011 | HP Officejet 4315 All-in-One Printer

2 Answers

Epson 1280 ink carriage making noise and not printing

hello there. try re-seating the cartridge. Take it out, then put it back in.

Nov 28, 2008 | Epson Stylus Photo 1280 InkJet Printer

3 Answers

Cartridge is jammed, Just clicks steady
I also have a problem with my MP390. Working fine one day and the next I get a Cartridge Jam message plus it clicks steady. How Can I release Cartridge since it is all the way to the right and will not respond to anything I do? Thanks

Jul 15, 2008 | Office Equipment & Supplies

5 Answers

Printer shows Carriage Jam, but I can't find it.

many reason coses carriage jam bout i think that the in coder belt faulty

Mar 23, 2008 | HP Photosmart C4150 All-In-One InkJet...

1 Answer

Dell 942 carrier jam

This morning I replaced the cartridges in the Dell 942 printer, they jammed to the left which made a loud grinding noise and the cartridge jam error came on.

I solved the problem by turning the printer on with the top up which moved the cartridges to the right a little so I could reach back, push one down a little manually which freed them to move over to the middle.

Feb 28, 2008 | Dell 942 All-In-One InkJet Printer

1 Answer

Carrier Jam

The top of my ink cartridge had fallen off and was in the printer... I hadn't seen any paper or anything and was completely stumped, when I picked it up and heard something in there... It was hard to get back on, but now it works!

Jan 08, 2008 | Dell 924 All-in-One InkJet Printer

5 Answers

Resetting my ink levels

this came straight form canon in a reply email

Thank you for your inquiry concerning your PIXMA MP160. We value you as
a Canon customer and appreciate the opportunity to assist you. We
regret to hear that you are experiencing difficulties with the ink
levels in your PIXMA MP160.
This message may be resolved by resetting the unit. Please follow these
1. With the printer powered on, open the cover. The ink will move to
the left hand side.
2. Push down on the end of the black cartridge. A clicking noise will
be heard.
3. Slide the cartridge out of the holder towards you.
4. Push down on the end of the color cartridge. A clicking noise will
be heard.
5. Slide the cartridge out of the holder towards you.
6. Once both cartridges are removed, unplug the power to the printer
(without turning it off).
7. Reconnect the power cord.
8. Turn on the printer.
9. Open the cover. The carriage that holds the ink will move to the
left hand side.
10. Make sure the orange cap is off of the bottom of the black
11. Place the black cartridge in the bottom of the printer.
12. Slide the black cartridge back until is cannot go back any further.
13. Push up on the end of the black cartridge, a clicking noise should
be heard.
14. Make sure the orange cap is off of the bottom of the color
15. Place the color cartridge in the bottom of the printer.
16 Slide the color cartridge back until is cannot go back any further.
17. Push up on the end of the color cartridge, a clicking noise should
be heard.
Please note that the color cartridge will stick out further than the
black cartridge.
Close the cover. The printer should make some noise for a few moments,
and then return to standby.
If the message persists, to clear the low ink warning message, press and
hold down the <STOP/RESET> button for at five seconds, and then release
it. This will disable the ink detection until that cartridge has been
We apologize for any inconvenience this may cause.
Please let us know if we can be of any further assistance with your
Thank you for choosing Canon.
Technical Support Representative

Oct 31, 2007 | Canon PIXMA MP160 All-In-One InkJet...

2 Answers

I have a jammed cartridge, what can I do

The last two MFP printers brought into my shop had problems from their original setup and opening. Check the inside, anywhere that the paper path or cartridge line touches, make sure there are no small shards of plastic or remaining packing materials like tape or cardboard flakes deep in the printer. There are also small jam sensors that protrude very little from the paper path that if knocked over a little bit can become loose and ironically cause jams.

Oct 23, 2007 | Canon PIXMA MP130 All-In-One InkJet...

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