Question about Brother MFC 420CN All-In-One InkJet Printer

3 Answers

My scanner has never worked

When i installed the all in 1 on my computer all works except the scanner

Posted by on

3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers
Re: my scanner has never worked

The registry patch file suggested by "mistertee" is also available via the Brother site:

If the link doesn't work try searching for the filename using Google (for example). I would hesitate to download anything from an anonymous website, but this file is available directly from Brother.

This patch solved my scanning problem after I had wasted several days struggling.

Posted on Apr 01, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: my scanner has never worked

Your problem is probably due to a bit of faulty code in the installation CD. Point your browser to the following URL and download the patch.

Extract and run the file (BrWIARegRepair.exe). Reboot your PC and attempt to scan an image through ControlCenter2. Hopefully this will solve the problem for you.

Good luck :-)

Posted on Jan 22, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 832 Answers
Re: my scanner has never worked

Can you do a normal copy in b/w and in color?

If yes, the scanner hardware is ok. In that case you have to uninstall and reinstall the mfl-pro suite. If you are working thru network instead of usb, check the firewall settings.

Posted on Dec 23, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Driver for hp3100 3 in 1 series was installed already and printing is working except for scanner wherein it says no hp device found. what will i do?

kindly download driver from this link,

Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manager there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.
Hope this helps. Please rate my response.
Have a good day.

Mar 22, 2010 | HP LaserJet 3100 All-In-One Printer

1 Answer

Hp 4288 all in in one scaner is not working

Suggest the following
1) if not installed - install service pack 2 for vista - remove and reinstall HP software.
2) remove any software for Kodak digital Cameras (found by Googling and may not work)
3) Contact HP ;-)

Jul 07, 2009 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

Scanner not detected by Microsoft Office Document Scanning

1) Install the Microsoft Office Document Imaging feature by following the steps
given below:

1) Go to Start -> Control Panel.
2) Click the Add or Remove Programs.
3) Select the Microsoft Office Professional Edition 2003 and click the Change
4) Click the Add or Remove Features and click on Next.
5) Select the Choose advanced customization of applications checkbox and click
6) Click on the Office Tools -> Microsoft Office Document Imaging -> Scanning, OCR
and Indexing Service Filter.
7) Select Run all from My Computer, insert the Office installation CD, and the
feature is installed.

Jan 24, 2009 | Kodak EASYSHARE 5100 All-In-One Printer

1 Answer

I have installed lexmark 1200 but cannot find it on Windows Vista

1. Remove the scanner software perfectly and Re-install it again according to the instruction.
Note: Must connect your scanner with PC before installing the software.

2. Very often if you enter the page before starting the scanner the scanner show problem.
So When you want to scan first start the scanner and then enter the page into the scanner.

3. You say now there is nothing. For a computer virus this also can occur. In this situation
first remove the virus and then follow the no. 1 & 2 step. Hope you will be able to work and do

wishes to you best perform
Hasain Ahmed
Cell: +8801911298222

Nov 24, 2008 | Lexmark X1270 All-In-One InkJet Printer

1 Answer

Shapr AR-M205 and Sharp AR-123E Scanner cannot be installed in XP

I'm using XP Professional on my computers. I don't know what happened but what i can remember is that i kept uninstalling and installing the sharp AR-123E and yesterday, it was finally installed.

i only have one problem now, the AR-M205. I've been doing same procedure as above for almost 3 weeks now but no luck.

Nov 22, 2008 | Sharp AR-M205 Copier

3 Answers

Canon pixma MX310 scanner not working

I read somewhere that the printer/scanner must be plugged directly into the computer in order to scan.  I tried it, and it works.  Printing can be done wirelessly, but apparently not scanning!

Oct 09, 2008 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Scaner is not working of hp3055 color laserjet printer

Step 1:. Check Hardware Driver Installed Properly
- My Computer-Properties-Hardware-Device Manager
- If Yellow mark in printer and Scanner field, the Printer
driver not installed properly.
- So reinstall Printer Software

Step 2: If Scanner Option only not working,
- Go to Scanner Settings(Start-Programs.....)
- Choose Correct Scanner Name.
- Press the Scanner button in hp 3055
- If Hardware driver was installed correctly, its automatically
deduct on your PC

Jul 02, 2008 | HP Color LaserJet 2600n Printer

1 Answer


1. try to print a test page.
2. if test page ok, turn of all of your firewall application, then check if panasonic communication utility is running as seen
on task bar (blue colored icon near at the volume control)
3. if it is running, double click it (PCU). scanner configuration must appear
4. the scanner configuration details about how you receive the document (popup or etc), program to open (you may even use adobe pdf reader), and the display name of your computer that will be seen on scanner directory of the machine.

May 22, 2008 | Panasonic Workio DP-3530 Copier

1 Answer

All in One Scanner/Printer problems

Go to this link and type "cannot communicate with scanner" in the search box. Click Search. Then select the "ERROR: Cannot communicate with scanner" link. You will see several things to try to correct your problem. Usually, this error shows up if there is another USB device connected which prevents the computer from "seeing" the scanner, even though it can print without problem. So do try to disconnect any other USB device (except mouse or keyboard) and reboot the system.

May 20, 2008 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer


Generally all in one devices have problem with drivers!!! The main problem is communication between computer and printer!! Try to find another driver or reinstall the old ones!!!

Sep 24, 2007 | Xerox WorkCentre XD100 All-In-One Laser...

Not finding what you are looking for?
Brother MFC 420CN All-In-One InkJet Printer Logo

312 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Printers & Copiers Experts

Jim Yeh

Level 1 Expert

15 Answers

Jesus  Colon
Jesus Colon

Level 1 Expert

12 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

Are you a Brother Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides