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Dell V505 USB connection won't work -- won't print, job hangs in queue

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You need to clear the queue first see below.


Microsoft has the help you need for this issue and I wont try to give you long and possibly misleading information on here.
It is a common problem but the answer is here

http://support.microsoft.com/kb/946737

You need to refer to method "D" about half way down the page
Once you clear the print job check you dont have any extra printers installed as quite often happens in these situations. If you have then delete your extra printer installations.

Posted on Oct 06, 2009

Testimonial: "the process that fixed it was your last comment - not the drivers(Windows), but the firmware from the Dell website - install and all was good. Thanks!"

  • Project NOMAD
    Project NOMAD Oct 06, 2009

    After you have done that see if any of the hints below apply to you





    One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

    A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

    1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

    2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

    3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

    4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

    5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
    6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.

    If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
    Any exclamation marks by hardware need fixing before you investigate any further

    USB flash drives can fail for no apparent reason.
    Sandisk Cruzers are especially bad for this.

    USB hard drives should be treated with extreme care.
    This is a real hard drive ! and knocks and bumps can quite literally kill them.

    It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
    You should also do this to cheack the drives connections are not bad inside the enclosure

    Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
    Known as "The Click Of Death"

    If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

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Key is flashing. Internet blue light is on. Printer gets signal for print job but won't print until I USB connect it to my Macbook OS 10.6.


Hi,

Follow the steps below to resolve the issue

The print queue and Dock printer icon
When you start a print job, you will see your printer icon appear in your Dock. Click the Printer icon to open the print queue, which is a list of print jobs that are printing, on hold, or paused. The print queue will also display messages sent from the printer.
You can alternatively open the print queue from the Print & Fax pane of System Preferences.

printer%20queue.png In the Print Queue toolbar you have these buttons:

  1. Delete - Deletes the selected print job.
  2. Hold / Resume - Will hold / resume the selected print job.
  3. Job Info - Shows details of the selected print job, such as job name, status, Completed, Job Message, and so forth.
  4. Pause / Resume Printer - To Pause / Resume the Print Queue.
  5. Supply Levels - Will drop down the Supply Levels sheet showing you the levels of ink / toner your printer has.
  6. Printer Setup - Lets you configure the printer's name and location details.
  7. Printer - Sets the Print Queue window into Printer mode.
  8. Scanner - Visible if you have a multi-function printer connected via USB. Click it to set the Print Queue into Scanner mode.
You can see what your print job looks like with Quick Look. Click the arrow on the print job just to the left of the Status column or select the print job and press the Spacebar.
From the Print Queue menu bar, the "Printer" menu has these additional options:
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  2. Make Default - Will set the printer pertaining to this Print Queue your default printer.
  3. Print Test Page - Will send the CUPS Printer Test Page to your printer.
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From the Print Queue menu bar, the "Jobs" menu has these additional options:
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1 Answer

I just replaced the fuser unit on a dell MFP3115 cn. It now goes into clabration mode and then error to call support


The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
    • USB: Ensures that the USB connection from your computer to the HP product is working correctly.
    • Network: Ensures that the network connection between your computer and your network is working correctly. If the tool detects a network connectivity problem, you will be prompted to run the HP Network Diagnostic Utility for better results.
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  • Online status : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Device manager : Checks for problems in Device Manager that would prevent printing.
  • Print queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port : Checks the port settings for the HP product.
  • Driver : Checks for alternate-driver settings.
  • Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Default printer : Checks the default printer setting and prompts to select the HP product as default (optional).

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1 Answer

I need help with my dell printer. it wont print


Hi, Malcolm.

If there are no jobs in the queue, be certain that your USB cable is snug.

If still a problem and there are jobs in the print queue, go to Printers and Faxes and delete your Dell printer icon.

Disconnect the USB cable.

Restart your computer.

Reconnect the USB to your computer.

Your computer should see your printer. Install the printer driver.

If still a problem, let us know if any error messages and please provide more details including your printer model.

Hope that helps.

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1 Answer

Printer hangs up.


1. check the printer, make a copy
2. check connectivity, open device manager - USB Printing Support(under Universal Serial Bus Controllers) must be there - swap cable/port if it´s not
3. uninstall, reboot then re install printer driver

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