I tried to use the keypad while on the phone (call center, voice mail etc) - found the button on the side - but when I press the numbers it does not register /work? Ie press 5 to delete message, I press 5 on the keypad and it appears not be be registering on the phone call. How can I fix??? Thanks!
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i found this on another forum... hopefully it's the answer we are looking for.
Re: Bug with Phone virtual number pad I've found the answer to this problem!
Part of the problem is that the screen blacks out shortly after a call is connected.
When that happened I pressed the green phone button to get the keyboard back.
This keyboard image is a dummy. It visually responds to your touch but does not send the signal.
After you dial and your call is connected look at the bottom of
the screen and you'll see that the normal menu tab changes and appears
with the number 5 and letters jkl on it.
Pull it up with your finger. THIS is the keypad you must use when within a call to send number signals. I tested it and confirmed that it works.
If you have pulled up the dummy keyboard by pressing the green call
button from within a call then simply hit the BACK button to see the
real keypad tab.
If the screen has gone black and you need to light it up again then you can press BACK, HOME, or MENU to see the real keypad tab -- press anything BUT the green call button (which will give you the dummy keypad).
This dummy keypad is a true design flaw but knowing how to get to the
functional one makes it an annoyance not a hindrance to using the
If you are comfortable taking part of the phone apart there is something you can try. Remove the two Torx screws right below the battery. Gently pull the plastic cover loose. There will be a cable that connects this portion of the phone to the keypad/LCD/etc. Clean the connector on this cable and the connector it was plugged into with 99.5% Isopropyl alcohol. Reseat the cable and the part of the phone you removed and replace the screws you removed. If this does not work the keypad flex on the phone is probably damaged and will need to be looked at by a repair center.