Question about Maytag Neptune FAV6800AW Top Load Washer

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Where is the jp4 connector?

Where is the jp4 connector on the motor control board of the maytag neptune TL washer?

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where is the jp4 connector? - 1d70fa4.jpg
Blue,Red Yellow and two White wires on the connector. It.s not labled on the Control Board or Plug from what I can see.


Posted on Oct 06, 2009

  • dh1200s
    dh1200s Oct 06, 2009

    You can verify wire color from the Schematic do you have?

    I have a soft copy I can send if you want. Should be in the Console of the FAV6800AW/FAV9800AW.

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""need to reset the program of our maytage neptune TL ver: FAV6800AWQ ""

The only hard reset to the Control Board is to unplug your FAV6800A from the 120VAC service outlet then reconnect.

I feel this will not clear your machine issue. What do you mean by reset the program of our maytage neptune TL?

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LR is the error code for Locked Rotor.

This could be an issue with the Motor Controller or Control Board.

I have not seen Drive Motor cause this issue to date.

If you want to investigate further I would suggest getting the FAV6800A/FAV9800A Service Manual.

Google this ""Neptune TL Washer FAV6800AWW""

This is a sticky for the FAV6800A/FAV9800A washer DIY support. Go to the 5th post down in the Sticky and you will find a link for the Service Manual.

If you want to go further in troubleshooting and possibly a DIY fix just open a new thread in that DIY forum with Model number and Serial number. That info is found tag behind the console right back side as you face the machine console.

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the neptune unit has a control board located on the bottom of unit called a motor controller ...
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A maytag mah3000waa front load washer when it is started it runs for about ten seconds then stops. push start again it runs another ten seconds and quits again. it also does this in spin. could this be the...


The service manual says do this:

Runs For Five Seconds Then Shuts OFF:

Suspect a communication problem between
motor, the motor control board and the machine control board. Check the motor and
motor control system by removing the JP4
connector on the motor control board. Set
the timer dial into the delay cycle and then
press the push to start switch. If the motor
operates and the washer goes into a 50 rpm
tumble, then the source of the problem is the
RD 30 wire leading from the motor control to
the P4(2)/RD30 connector on the machine
control board. When the machine control
tells the motor control to run the motor, it
monitors the red wire to determine if the motor is actually running. If the board does not see a return signal, the washer will shut down.
If RD30 wire is making contact, then suspect
possible problems with timer input circuits



Tumbles Only:
When the door lock mechanism is in the
"locked" mode, the wax motor has extended,
forcing the latch axle to engage the door lock
enable switch. This ensures the door is fully
locked and the switch can then complete the
signal back to the machine control board indicating
the door is locked. Check connector
P3(7)/YL 36 wire to verify if the terminal is
making good contact to the board terminal.
Check the door lock enable switch for continuity
when the button is depressed. Replace
door lock mechanism if necessary.

IT appears to be inputs and not the control board.

If you need more assistance just repsond here and I will reapond accordingly.

Thanks for using FixYa.

Kelly

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Maytag Neptune Top Load FAV6800AWW -- tub/motor will not spin


Hey Cameron,
I saw you post today on another forum and did not have time to put my thoughts down before work. I agree not a clutch issue I had to :), you would be so lucky. I own the machine and can’t offer any more troubleshooting then what you have done, good job of that. Unfortunately the FAV6800AW/FAV9800AW SM doesn’t have a whole lot of support for troubleshooting beyond what you have done for this issue. I found more info from the MAH3000 manual on the technical operation of the motor controller (slightly different controller). Both machines use the same troubleshooting paths. Remove JP4 which is;
P1 Motor Control common
P2 Torque (to Motor Controller) see page 1-11 MAH3000
P3 Motor Control Tach (to control board input)
My WAG is replace the Motor Controller 1st, then Control board 2nd and a possible tach issue related to the motor. That’s enough WAGing,…. but with troubleshooting not a complete WAG :).
Take a look at pages 2-5 thru 2-11, I keyed in on page 2-11 in the MAH3000, it may give you some additional insight, I know we are dealing with different machine designs but I think the designs are close regarding motor controller, the motor and what the Control Board is doing and looking for with input from the Motor Controller. I wish the FAV6800AW/FAV9800AW SM gave this kind of detail for troubleshooting. There is a nice little troubleshooting table on 2-11.
I keyed in on this note;

The motor control monitors the signals and communicates this information to the machine control (control board). The purpose of this signal is to tell the motor when to energize each winding in the motor and to tell the machine control the actual motor speed.

Then this note;
Note: If the machine control board does not receive an input signal from the motor control/tachometer circuit (JP4 connector), the motor speed will rapidly accelerate for 5 seconds then shut down. The machine control will sense a "locked rotor" condition and the motor will stop. If the motor control does not receive an input signal from the motor, the motor will "****" for 5 seconds then shut down.

I don’t believe you have that condition. I have worked with a forum member who had an issue with the motor controller related to an Lr error, locked rotor error and replacing the Motor Controller fixed the issue. Form here I vote for an issue with the Motor Controller. Not having known good parts makes this a difficult job.
The control board is under warranty for 5 yrs from DOP, the Control Board is 2 yrs. Ebay is a good source 25001079

I would push Maytag CSV for both. I got them to send me a Control Board after discussing my troubleshooting and that I had a neighbor (me) that was a repair tech who would install. I also had to send them copy of my warranty not sure why they beeded that my machine was on file with them.
In your console you will find a Troubleshooting guide if you haven’t pulled it out already. It has the schematic for the machine which I find handy. If you want a soft PDF copy of the schematic I can e-mail you. Just ping me at dh1200s@yahoo.com. I use that for one-way contact, just respond back on this post if you ping me, I don’t check the account for month’s at a time.
With my limited knowledge I will try to help you. Good luck. Rich

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1 Answer

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This means locked rotor. you have a bad motor control unit. take the door off by removing the 4 screws also take the side/front panel off. You will see the motor control board. Do you have a delay wash cycle? If you do set it to delay wash remove the jp4 connector if the unit tumbles on it's own then the motor controller is fine but if it does not then you have a bad motor control board. Check it out and let me know. also there is a fuse on that board if you can locate it and check for continuity that will also help diagnose it. MAKE SURE YOU UNPLUG IT FIRST THOUGH!!!!

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