Question about Kenmore 24032\24036 Top Load Washer
This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.
First, see the Sears parts site for your washer:
Enter your model number and you'll see a list of major sub-components with diagrams and parts.
See the section including the motor.
A possible solution is a worn / damaged "Motor Coupler"
This is a "fail safe" between the motor and transmission / gearcase.
The coupler has two plastic pieces with three prongs each. In between is the rubber coupler with six holes.
If the prongs on either of the plastic pieces are broken or the rubber coupler is worn you could be hearing the ticking or grinding.
This is a relatively easy fix for the basic Kenmore / Whirlpool washers.
Follow the instructions for removing the cabinet and pulling the pump, motor and motor mounting plate.
Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.
Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.
Put the rubber piece on the transmission plastic piece.
Replace the motor mounting plate.
Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.
Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.
Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.
If the problem continues, the solution points to the agitate cams and /or gear in the transmission.
Please see the following Whirlpool / Kenmore operation and maintenance PDF for top load direct drive washers.
Posted on Oct 06, 2009
Between the motor and the gearbox there is a three piece device called a coupler. It has two parts with three fingers and a rubber piece with six holes. The fingered pieces fit one on the gearbox and one on the motor. The rubber piece fits between and acts as a shock absorber to soften the impact of the motor's sudden start on the gearbox. This coupler is the weak link and it does wear out and may be your machine's problem. You must either tip the machine back far enough to see if it is bad or remove the outer case. The closest piece to the front will be the water pump then motor then coupler. If you choose to remove the case here are instructions.
Disconnect the power cord. Turn off the water. There is either two screws, one at each front corner, holding the control panel in place or hidden clips. 1. If you see the two screws remove them. If no screws are visible you have a clip at each front corner of the control panel. The best tool to use to unhook these clips is a putty knife. From the front push the putty knife between the machine top and the control panel at either outer corner of the control panel . You will feel a spring tension. Push firmly, but not to forcefully toward the back. When the spring releases the control panel corner will lift easily. Repeat at the other corner. 2. Now, if there was two screws holding the panel, remove the two screws at the top on the back of the control panel. If just clips, simply and carefully roll the control panel over the back. 3. Unplug the wire that connects the control panel to the top. Stop here and take note as to how the case connects to the back panel. There is an aligner there that will be your hardest part to deal with later. This will help when reassembling. 4. OK, Put a slotted screw driver into the front of the clips at the back corners on the top and release them, once again take note to their positioning. The outer case hooks under the front of the frame and the sides have a slot that goes over a pin near the back of the frame side. (Front under, sides on top of frame)Tilt the case up on back and pull forward. Congrats you are there. Make needed repair and reassemble reversing procedure. Allow 30 to 45 minutes for the first removal. Good luck.
An exploded view of your machine is available at www.sears.com under the parts direct tab enter your model number, found under the lid at the back of the tub opening. aka. 000.00000
Posted on Oct 05, 2009
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Posted on Jan 02, 2017
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