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I had File Helper installed on my HP computer. I later uninstalled the program. I now need to reinstall File Helper, but my computer will not let me. Please help.

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  • slmcnamee Oct 06, 2009

    Thank you, Thank you, Thank you.



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Make sure you have completly uninstalled the software and restart your PC... What type of message are you getting when it won't let you install

Posted on Oct 05, 2009


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Posted on Jan 02, 2017


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Can't uninstall from mac

Go to Finder (File Finder) then go to your Applications file. Find the program you want to uninstall. If the program is in a file folder then click on the file folder to open the file up. Look for a "Uninstaller" in the file. Click on the "Uninstaller" and follow the directions on your screen. Note that once you do this you must reinstall the entire program if you decide that you want to use this program at a later date.

If there is NOT a folder that has the "Uninstaller", then simply drag the program file to your trash can on your tool/app bar. To reinstall the program you can recover the file from your trash. Don't delete the contents in your trash until you are sure you do not want to recover this program.

Oct 11, 2013 | Citrix GoToMeeting


How to manually uninstall Mozilla Firefox If you are having trouble uninstalling...

How to manually uninstall Mozilla Firefox

If you are having trouble uninstalling Mozilla Firefox via Add/Remove Programs (Programs and Features in Windows 7 and Vista) and/or having trouble installing the Firefox updates the below steps will help you manually uninstall Firefox.

1. Open My Computer (Computer in Windows 7 or Vista)

2. Open the C: drive

3. Open the Program Files Folder.

4. Next browse to the Mozilla Firefox folder and open it

5. Next browse to the Uninstall folder and open it

6. Double click on the helper.exe file to run.
Note you may need to click OK on the Access Control Window.

7. The Uninstall Wizard will open then click next

8. You need to make sure you have the “Remove my Firefox..” is checked. Note you need to make sure you have your Favorites saved as this will remove them.


9. Click on the Uninstall button
10. At this point you should have the message stating that you uninstalled Firefox. So all you have to now is click on Finish.

Now you should be able to reinstall Firefox as needed.

on Feb 26, 2010 | Computers & Internet

1 Answer

'Handle is invalid' appears when I try to print from my computer

run hp print diagnostic utility
instructions on how to run it are included in that link.
if it does not fix your problem I strongly suggest you uninstall the hp printer software from your computer and reinstall it.if you still have the cd installer,insert it in the cd drive and select uninstall.if you do not have the disk uninstall it using add/remove (win xp) features or programs and features (for vista or win 7).make sure to uninstall all hp programs associated with your officejet 6210 (driver series,hp customer participation program,imaging device functions,shop for hp supplies,hp yahoo toolbar,hp image zone.hp memories disc,hp update,hp smart web printing,hp photosmart essentials). NOTE:uninstall programs enumerated above only when you have that printer installed on your pc because uninstalling them may affect the functionalities of other printers installed on your computer. handle is invalid error is caused by a dll file that got corrupted. after the uninstall,restart pc. then reinstall using the same cd or better yet download the latest version of software. here's the link for that.

Jun 07, 2011 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

I installed recently HP officejet Pro L7480, but hP solution center failed to detect any device and closed. the officejet also failed to scan - error message: No scan option

Hi There, This is a known issue with this device. Please follow the below steps to fix this issue : Try to do a complete uninstall

*first step*

-run installation media (CD / Download) software

-select uninstall and on the process, select uninstall all hp softwares associated the with the device

-after uninstall , select restart later to reboot the computer later

-go to start > control panel > add/remove programs (XP) programs (Vista)

-uninstall any existing HP softwares (note: for hp computers, skip this process)

-restart later

*2nd step*

-open contents of the installation media

-if you're using the installation CD. go to my computer, select the drive which has your cd in (eg. E:/ , D:/ ) right click on the icon and select open / explore.

-if you're using a downloaded software, click on start and click on run (XP) startsearch (vista), on that box, type in the command ( %temp% ) and press enter. it will open up temporary files folder.

-locate the file that starts with 7z (eg. 7z001cs1) and open it and now you are in the contents of the installer

-on the contents of the installer, locate UTIL folder and open it then locate CCC and open it as well

(note: check your operating system if it is running on a 32-bit or 64-bit . you can check it going to start>control panel>system)

-on CCC folder , locate uninstall L1 (for 32-bit) uninstall L1 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later

-on CCC folder , locate uninstall L2 (for 32-bit) uninstall L2 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later

on CCC folder , locate uninstall L3 (for 32-bit) uninstall L3 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later (repeat uninstall L3 steps for 3 times)


(do not run uninstall L4)


contiunued in the next post ..............................

Nov 14, 2010 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

I am currently trying to uninstall my old HP printer. I don't have it anymore and a new one is on its way, but I can't get it to uninstall. I believe I need to reinstall it to uninstall it. The...

are you really running LINUX or did you join the wrong forum?
the drivers never need uninstalling
just the HP application programs.
so you do to Control panel
then click, programs.... bla bla.
unstall HP printer apps.
if linux tell the linux you are running ,its like 100s of distrubutions and times zillions of releases, like Red hat, or opensuse or Ubuntu, my fav.

tell the helper what PC is this. xw4600a

and what OS exactly.

Apr 27, 2017 | HP xw4600 Workstation Linux Installer...

1 Answer

My scanner stopped working. hp solution center says that the device installation is not complete. i have a hp photosmart 3210 all in one. it was working the last time i used the scanner.

You probably need to uninstall and re-install the Latest Drivers for your printer

To uninstall you can do it from the Software disk you recieved with printer.
Insert the Disk in CD ROM and Click uninstall from HP Printer Menu

OR If you dont have the disk, you need to manually uninstall the Software
( Disconnect the USB cord before uninstalling )

Click START - Open Control panel - Add/remove Programs ( XP ) / Or Programs and FEatures ( Vista/Win 7 )
you will find list of HP Programs installed..

Choose one by one and uninstall these programs
1. HP Customer participation program
2. HP Imaging Device and software
3. Software and drivers for Photosmart 3200
4. HP Solution Center or HP Director
5. HP Image Zone ( or Image Zone Express / HP Photosmart Essential )
6. HP Update
7. HP Printer Drivers/Diagnostic Drivers
( after every Uninstall you will be prompted to restart the PC, you will find an option [ Click here to restart later ]. click on it and restart the PC once you completed uninstalling all the above programs )

Once you have uninstalled - click on this link to download the latest drivers by choosing your operating system

Save this File on Desktop an run it

Jun 16, 2010 | HP Photosmart 3210 Printer

1 Answer

Each time i turn on my computer my printer re-installs

Step one: Uninstall the software
Even if the HP software did not install successfully, there might be elements of the software installed on your computer. Use your product software CD to remove the HP software. If you no longer have the product software CD, skip to Method two: Uninstall the software without the product software CD .
Method one: Uninstall the software with the product software CD

Insert the product software CD into the computer's CD drive.
If the Welcome to HP screen opens, click Cancel or Exit .
On the Windows taskbar, click Start , click My Computer , right-click the CD drive, and then click Open .
NOTE: If you double-click the file, the HP Installer launches. Click Exit , and then right-click the file to open.
Double-click the Util folder, and then double-click the ccc folder. A list of files on the software CD displays.
Double-click the Uninstall_L2.bat file. The Run window opens again, with the path to the Uninstall_L2.bat file displayed.
Click OK to start the software removal, and then follow the on-screen instructions.

Method two: Uninstall the software without the product software CD
If you do not have the product software CD, you can download the software from the HP Web site, and then use the downloaded file to perform the uninstall procedure.

Open a new window to browse to the Select Software and Drivers page:
Right-click this link, Support and Drivers download page , and then select Open Link in New Window .
If prompted, type your product number. You might also need to click it in a list of similar products.
Select your operating system. The Select Software and Drivers page opens.
In the Driver section, click the Full Feature Software and Drivers option.
Click Download only . This option allows you to install the software at any time after the download completes.
The File Download - Security Warning window opens. Click Save , and then browse to the location on your computer where you want to save the file. Consider saving the file to your desktop for easy reference later in these steps.
Click Save . The software downloads to your computer.
When the file downloads, double-click the icon for the downloaded file.
When the installation screen launches, click Exit .
On the Windows taskbar, click Start , and then click Search .
Under What do you want to search for? , click All files and folders .
Type Uninstall_L2 in the first search box, and then click Search .
Double-click the Uninstall_L2.bat file. If there is more than one file in the search results, expand the In Folder column, and look for the file that is located in the Temp folder with 7zXXX.tmp in the filename (XXX varies by driver version). The HP uninstaller opens.
NOTE: If the Welcome to HP screen opens, click Cancel or Exit
Follow the on-screen instructions to complete the software removal.

Step two: Delete all temporary files

Click Start , and then click Run .
In the Open box, type %temp% , and then click OK . The Temp folder opens, displaying the Temp files.
Click Edit , click Select All , and then press the Delete key to delete the files.
NOTE: Do not highlight or delete the Temp folder. Delete only the files in the folder. If an Access Denied message displays on the screen during the delete process, click OK to close the error message and then continue deleting the remaining files.

Step three: Temporarily turn off startup programs
Follow these steps to turn off the Terminate and Stay Resident (TSR) programs running in the background on the operating system. These programs activate computer utilities like antivirus software, but are not required for the computer to function. Occasionally, TSRs prevent the product software from installing correctly. In Windows XP, the MSCONFIG utility prevents TSR programs and services from starting.

Click Start , and then click Run . In the Open dialog box, type msconfig , and then click OK .
Click the General tab.
NOTE: Make a note of the settings in the General tab now. You will need this information to return the settings to the original configuration.
Click Selective Startup .
If there is a check mark next to Load Startup Items , click to clear it.
Click the Services tab, and then select the Hide All Microsoft Services check box.
Click Disable All to clear all the check boxes on the list.
Click Apply , and then click Close .
NOTE: If an 'Access is denied ' error message displays on the computer when you make changes, click OK , and then continue. The message does not prevent you from making changes.
Click Restart to apply the changes.

Step four: Reinstall the software
Use one of the following methods to reinstall the software.
Method one: Install the software with the product software CD
If you have the product software CD, follow these steps to reinstall the software. If you downloaded the software, skip to Method two: Reinstall the downloaded software .

Insert the product software CD into the computer’s CD drive. The software installer starts automatically. If the Install Wizard does not start automatically, click Start , click My Computer , and then double-click the CD drive.
On the CD menu, click Install Printer Driver .
Follow the on-screen instructions to complete the software installation, and then proceed to the next step.

Method two: Reinstall the downloaded software

Browse to the folder where you saved the downloaded file, and then click it. The file name ends in .exe .
You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
When the installation screen opens, click Install .
Follow the on-screen instructions to complete the installation, and then proceed to the next step.

Step five: Re-enable startup programs

On the taskbar, click Start , and then click Run .
In the Open dialog box, type msconfig , and then click OK . The System Configuration Utility window opens.
Click the Startup tab.
Select the check box next to programs that should run when the computer is turned on (refer to the notes that you took earlier in this document).
CAUTION: Do not disable any Microsoft services.
If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startup check box.
Click Apply , click OK , and then click Exit without restart .

Step six: Install the HP software update

Right-click this link, HP Critical Update , and then select Open Link in New Window .
Thoroughly review the information on the download information page, and then follow the on-screen instructions to download and install the software.
Restart the computer and the product.

Nov 18, 2009 | HP Photosmart C4280 Aio Printer

3 Answers

Symantec service framework not working

Hi ya .. I was also getting the same thing and followed that symantec recommended remove and reinstall, only to later find that thier is a hotfix and I found it on a blog. check it out

Sep 10, 2008 | Symantec Norton AntiVirus 2004 - (Open...

1 Answer

Uninstall Problem

If you are installing the software using Windows and the software was not successfully installed or the uninstaller could not be found, run the Scrubber Utility to perform a clean driver uninstallation Use the Scrubber Utility Use the following steps to run the Scrubber Utility.
  1. Disconnect the printer from the computer.
  2. Restart the computer.
  3. Insert the Starter CD into the CD drive. If the CD menu displays, close the CD menu.
  4. Locate the Utils\Scrubber folder on the Starter CD.
    • For Windows 98 and Windows Me, use the scrub9x.exe file located in the Utils\Scrubber\Win9x_Me folder.
    • For Windows 2000 and later, use the scrub2k.exe file located in the Utils\Scrubber\Win2k_XP folder.
  5. Double-click the file to run the Scrubber Utility.
  6. The following message will display: This utility will attempt to remove all HP DeskJet 460 Series devices from your system. It is recommended that you disconnect the device and restart before continuing. Do you want to continue without rebooting?
  7. Click Yes . A message stating Successfully removed the devices(s)! This system is ready for installation displays after the scrubber utility finishes running.
  8. Click OK .
  9. Restart your computer, and then reinstall the printer software

Apr 27, 2008 | HP Deskjet F4180 All-in-One InkJet Printer

1 Answer

HP Real Estate Marketing Assistant

As per the my point of view you must reinstall your program and then start to run that file because some time unfortunately we delete some important file of our programs, which create this kind of problems. So first you just uninstall your program which you currently using and then reinstall the updates program.

Sep 20, 2007 | HP Real Estate Marketing Assistant...

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