Question about Arris SURFboard SBG900 Wireless Router (DHSBG900)

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RF mixup Hi, I have two wireless telephones and every time the phone rings I loose signal therefore every download I have going is lost. What can I do? Thanks

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Hi,
You can try changing the Channel number on the SGB900 Setup program.
If its possible, wire a computer to the modem via ethernet cable or usb, this is the manufacturers prefered way.
In your internet browser address bar, type 192.168.100.1 and press enter.
This should take you to the motorola modem log in page.
These are the default login's unless you have changed them, then just use your own login.
The default log in should be:
Username: admin
Password: motorola
** These are case sensitive **
Once your logged in navigate to this section:
Click on the tab on the left side titled Wireless
Click on the the tab at the top titled Network
You should then be at a page which has the information on it like, DONT change anything here other than channel:
Enable wireless interface
ESSID
Channel
Make a note of what your previous channel was set to, then just click through them and save..
If you can ring your house phone via a mobile, you will be able to see if you lose signal and find the correct broadcast channel that isnt affected by your home phone.
As previously mentioned though if you have gone through all the channels on the modem and you still get interference then unfortunately you would need to find a phone that doesnt use the same frequency as your modem.
I hope that helps
Mike

Posted on Oct 06, 2009

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THEY ARE IN THE 2.4GHZ BAND ???
IF SO,CHANGE YOUR PHONE FOR ONE IN THE 5.8 GHZ.IT HAPPENEDO TO ME.THE PHONES ARE MESSING WITH THE WIRELESS SIGNAL OF YOUR MODEM/ROUTER.GODD LUCK.

Posted on Oct 05, 2009

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Posted on Jan 02, 2017

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