Question about Kenmore HE2 Plus Front Load Washer

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Water is coming out of the soap dispenser, what do

I have a HE2 plus front loader and alot water is pouring out of the soap dispenser, what do I do to stop this?

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  • LH95 Dec 28, 2011

    Thanks to all for these postings -- saved us a service call!!!!

  • Blain K Oct 19, 2012

    I had the exact same issue, found one of my daughters thungs stuck in a whole just inside the upper left side of the rubber gaset. I need a pair of needle nose plyers and a flash light to pull it out.



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We had water pour out of the dispenser of our Kenmore HE2 washer. hot water helped us for one load then i realize that a trapped rag was the problem We were actually able to pull the face cloth out of the intake tube without taking everything apart!
opened the washer door and feel around inside the rubber seals to find where the intake tube connects to the drum (upper-left side). felt a small bit of cloth sticking out of the tube and were able to slowly work it out by pulling back and forth. and pulled it completely out thats all it was try this

Posted on Oct 23, 2009

  • Gregarious03 May 12, 2011

    Issue, small sock ended up between seal and tub, stopping in front of the hose in front of the soap dispenser. Tools needed, 1/4 inch nutdriver, #20 torx tip and water pump pliers. Remove 3 1/4 in screws from back of top, lift and remove. remove the 2 torx screws, one from top and one from the front in the soap try area. Remove 4 screws screws holding the front frame, pry the entire electronics plastics from the top, one catch on right, one in middle. Remove the last torx from the from of the soap tray, remove the screws to get the metal bracket out of the way. Unclip the 3 hoses and get the soap tray box out of the way. The down hose is where my blockage was, squeeze it at the tub and it will collapse and pull out easy, remove blockage. The hose is not under pressure, just give it a wiggle after putting back in making sure it is round and it will not leak.
    And average person with the needed tools should be able to do this.


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This was just happening to me.. I took the soap dispenser out and felt down the hole - nothing. I used a screwdriver and felt around the rubber seal inside the door - i tried to take the rubber off but couldn't figure it out. However i caught on something when feeling with the screwdriver. I squeezed my fingers up towards where the soap dispenser is and AHA pulled out a thong!! works great since.

Posted on Oct 08, 2009

  • jackiejoh276 Jan 11, 2011

    This might seem weird, but the exact thing just happened to me....( the thong part) they were new too...But its working great and my husband worked on it last night for 3 hrs....haha! Thanks!!!!


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This is usually indicative of soemthing blocking the flow of water out of the soap tray, down the connecting pipe and in to the drum chamber.
The soap tray doesnt have any seals as water should just flow into the tray, wash out the soap / fabric softner, and then flow out the back of the tray and down the connecting pipe. When working correctly, there is no pressure or water back-up to cause the water to reach the front of the soap tray.

Take out the tray - your machine user manual will show you how, and check both the tray itself and the "hole" it slots in to for either a build up of solidified soap powder, or some other foreign object. If still leaking, remove the tray again and try to get your hand (a woman's or teenager's hand being smaller is best) down the large oulet at the back of the "hole" the tray slots in to to feel for a blockage.
Do you have young children ? A washing machine soap tray is a great place to hide things !

Occasionally, if the smaller pipes that deliver hot and cold water to the tray come adrift, this can spray water at the front of the machine. This water then has only one real way out - via the soap tray "hole". Most often this will be the cold water pipe as this has higher water pressure to cope with. The only way to check this is to take the top of the machine off.

If after all of the above it still leaks, you'll either need to dismantle the machine enough to see the back of the soap tray "hole", connecting pipe and drum chamber for a better look for problems, or call an engineer.

Posted on Oct 05, 2009

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Same problem,was just calling around service men, reached my hand into the tube, was a "plastic board game token", blocking most of the water going into the machine... just saved a buncha money!

Posted on Oct 22, 2012

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Thank thank thank YOU!!!!

Posted on Dec 28, 2009

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1 Answer

Lots of water pouring out on to the floor from the laundry soap dispenser in my front loader and doesn't say any error and when i start it pours out

Disconnect first the mains, power plug off the wall. You could have a clog in your soap drawer; pull the dispenser drawer completely out. There is a tab that needs to be depressed to release the drawer to remove. Clean the soap drawer with an old tooth brush. The usual block could be old soap, softener, etc. (you could also be using too much soap powder). I usually use just above 125ml (my measure cup says ml, I use front loader powder for the 5.5kg load) The wash is very gud. This is the normal issue that will cause water to leak out of the dispenser housing.
Wash the dispenser drawer thoroughly with warm water. Make sure that you pull off the siphon covers and wash all siphon holes. This process is described in your owner's manual. Next could be one of hoses has become loose, should be re-fixed. Examine by removing top of the front loader; this will give you a gud view of the pipes.If helped, click.

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We had a similar problem with water coming out of the soap dispenser when the washer was run. I assumed that it was a problem with the water draining as everyone else posted here. I took off the front panel, got rid of the junk and drained it. Although this was great, it did not solve the original problem. It turns out that there was a sock stuck in between where the water comes out of the soap dispenser and in to the main compartment. Pulled it out with a needle nose plier and good to go. Thanks to everyone for their input here.

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We have a bad smell like sulphur or perm when we use our washing machine. We had the water softner checked and it is fine. What can we do?

The filter on your pump is probably clogged with lint and stuff. You have to remove the bottom front panel, 3 torx screws underneath. The panel will drop and come off. Drain off the excess water from the hose you see. The white filter cover is right in front. Get yourself a bunch of towels or a good big plastic bag to collect water. Unscrew the filter cover and twist the filter out. Clean out all the stuff and put it back in carefully.

Next: You can use Affresh to clean your front loader. Deposits of soap and other such things can be stuck around the inside tub of your washer. Try this product, it works great on all front loaders. Use hot water with the Affresh pellet with no clothes and run the machine through a cycle. Also helps with any stagnant water smells. Have you cleaned out your pump lately. Put the pellet inside the machine, not in the soap dispenser.
Pl give me a good rating for the free help, thanks.

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My Kenmore HE 2 Plus front end loader washing machine has a load and when I open the door water pours out. It will NOT spin

since front loader wont spin till its empty
id be willing to b et you have a clog in the pump
get a few towels
and spread em out in front of the machine
take off the fron toe kick 3 T-20 screws on front lip bottom
you should see the trap cleanout dead center
turn the handle 1/2 tun and pull straigt out...
be advised the washer will dump
you now have the sump in your hand ensure it and the pump inside are clean
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Hi dlypooh, thought I would post the solution here as well for anybody who needs to do a search in the future...

Remove the dispenser, pour water into the opening and make sure water can get into the machine freely. Inspect the opening for soap build up.
If water goes down slowly (re: dlypooh), open the washer door and feel around the bellow for anything blocking the water inlet port into the washer (socks can sometimes get wedged up there and cause a blockage).
If it all checks out ok, make sure the machine is properly leveled and not leaning forward.
Hope that helps!

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