Question about Philips DVP642 DVD Player

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Philips 642 problem

I can not remove the CD. It seems a little piece of paper stuck to a CD, and player can not read it, and after that I can nt remove it as well

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Re: Philips 642 problem

When mine has frozen up i push and hold the power/standby button for ten seconds then release then push it again and it comes on and opens as usual.  or do you mean the disc is stuck in the machine after the door opens?  maybe open the machine it could be inside.

Posted on Jan 27, 2008

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Philips 642 shows loading forever and will not read disc

Dear Consumer,

We regret the inconvenience faced.

We would request you to share your contact details with us in order to get this issue resolved for you.

Thanks for your patience.

Philips Consumer Care
1800 102 2929
1860 180 1111

Jan 19, 2011 | Philips DVP642 DVD Player

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Philips DVD recorder, (250gb) DVDR3460H. can not remove disk .........

your gonna have to open the machine up the there is a whits tab that lifts the disc up to spin you will have to use your fingers to slde it of that make sure its unplugged and then the white thing will realese

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Most of the people having this problem had to replace a blown capacitor C316 (1000uF/10V) on the power supply module. You can read step by step instructions at:
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When my dvd player starts doing this it usually means that it is going bad and you may need to replace the dvd.

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Philips 642/37

it's not you. if it is not playing any disc and your on correct video input for tv call philips at 1-888-744-5477 and they will help with exchange process as these are exchange warranty models. if your still within grace period for retailer i would recommend taking back to retailer if possible as it would be quicker

Nov 27, 2007 | Philips DVP642 DVD Player

1 Answer


Not spinning disc
If it spins with a little help from yourself replace the spindle motor with improved motor, part number: RXQ0749A
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The laser head was the culprit. Replacing it fixed the problem. (Laser head code GRP6278A)
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