Question about Panasonic DMR-EX75EB-S DVD Recorder/HDD Recorder

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Cannot get any digital channels since local digital switch over

I receive signals from winter hill. received message on my DMR asking me to retune. I retuned with no problem several days ago. Today, 5th October, I lost some channels and when I re-tuned it I now get no channels. The EPG shows my channels and what's on! but the channels states "no signal". Any views?

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The official line on this is that you should try and retune again, but there are some Panasonic models with similar model numbers to yours which have been specifically identified as having incompatibility problems with the Freeview retune.

However, your model is definitely not one which appears on the problem list, so it's worth checking that your aerial wasn't misaligned or damaged during the gales last weekend. In addition the Winter Hill transmitter is currently undergoing work until December which will significantly boost the digital signal and give it HDTV capability, so your box may have have been knocked out of kilter if the current digital service was temporarily operating at restricted capacity. Digital signals are by their nature much weaker than analogue tv and if you have a marginal aerial system which has been up for many years and which feeds a number of televisions in the house then it's definitely a good idea to see about upgrading your aerial system.

The difference in actual parts costs between a top spec aerial system and a poor one are surprisingly low, it's also easily possible with careful design and installation to get a better performance with poor parts than you can get with a poorly designed and installed system using top quality parts. One thing does hold true though: a well designed and installed system using poor parts will only last a few years before needing serious attention but a proper job can last up to thirty years.

If you're sure about your aerial system and retuning does not help, then you'll need to contact Panasonic directly. The first web address below will give you their contact number along with a list of Freeview boxes with known retune issues. A second web address which I've given takes you to an excellent Sheffield based tv aerial company which has an incredibly informative website.

http://news.bbc.co.uk/1/shared/bsp/hi/pdfs/01_10_09_freeview2.pdf

http://www.aerialsandtv.com/index.html#ATVinfo

I hope that you've found my answer to be helpful and ask only that you return the favour by rating my answer.


Posted on Oct 05, 2009

  • fraseratpu Jun 27, 2011

    I phoned up Pana and apparently no amount of resetting or retuning the box will get it to work after the Digital Switch-over, so you need a software update disc for the machine which they will send you if you phone them up.
    This was on the DMR-EX75.

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