Question about Motorola Mobility HS810 Consumer Headset

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Caller cannot hear me but i hear them fine HS810

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Hi my callers can not hear me but i can hear them.

Posted on Mar 29, 2010

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Posted on Jan 02, 2017

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1 Answer

Cordless handset. Why can't callers hear me?


normally, it is because the Mute button is pressed, but you say they can hear you, but not very loud? Make sure the bottom of the phone is close to your mouth. Look in the mirror. Also find the volume setting on the phone, and turn it up full. This is generally accessed via and options button, scroll through until you find 'Volume' and then press the up arrow.

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It sound like the output jack is jam. try connecting a 3.5 male jack in and out a few times and see if that solves it

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Your microphone on your phone has gone out. It must be repaired at a store or replaced.

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If you are able to hear your callers it means on your side network is fine.May be the problem is with the other side's network.U need to check with your callers the network issue.

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For incoming calls, the caller cannot hear me for 2-10 seconds after I pick up


You've got an IP issue somewhere in your setup. It sounds like the call is being lost and then the phone is querying the DNS server to find out where it should be looking for the call. Do you have a VOIP server name or it's IP address in the setup? Are you using DHCP or manually assigning IP addresses? If the VOIP server is not on a static IP, I would fix that first. Post back here the answers and we can look at it further.

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