Question about Bissell 1698 PowerSteamer ProHeat Upright Wet/Dry Vacuum

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Red x does not turn water does not aooear to release properly

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Repaired many of these!

most likely its the pump.. the pump is located down by the brush...its belt driven(make sure your belt is there and in good condition)

the heater is located in the handle area...you could remove the hoses and blow through one end...shouldnt be restricted..


other possibilities

  • bladder maybe empty
  • formula bottle maybe empty
  • tank may not be seated properly
  • tank filter maybe clogged

Posted on Oct 05, 2009

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Solution will not spray on carpet unless you use tools or spot spray also brushes are not turning


proheat 9300

Remove the water tank. You will see 2 red tabbed plastic spray tubes.(where the spray comes out if not clogged) Pinch the clips to remove from the machine. Then you will need to pinch the hose clips to remove the red tabs from the hose. Clean out those red spray nozzles. Next step: have a towel ready and fill the solution tank with water. Put the solution (not water) tank on to where the water tank would go. Place the machine selection knob to rinse/wet only. Now with towel under the hoses that you removed the red tabs. Turn on the machine and pull the trigger to activate the water. You should see water flow out of the hoses that had the red tabs on them. If not, release and pull again the trigger several times. If only 1 hose has water coming out of it then block the one that works and try the process above again to de clog the one that isn't working. Good luck.

Dec 07, 2011 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

No water when i start the machine


- Check to see if the machine will spray through the hose with the setting on tools. If it does, the pump is fine. Continue troubleshooting.

- Check for debris on spray tips. Clean them with a soft brush (on old tooth brush works well). The spray tips may be lifted out for easier access.

- Ensure the tank lid is properly attached to the bottom of the tank. To attach this properly, remove the Water Tank from the machine. Hook the front window onto the lip of the bottom container and then allow the window with lid to cover the complete tank. Secure the latch on the back of the bottom tank to the back of the tank lid. THE TANK LID CANNOT BE ATTACHED PROPERLY IF THE BOTTOM TANK IS ALREADY INSTALLED IN THE MACHINE.
- Check the bottom of the Water Tank and the Formula Tank to make sure each has a red auto-load gasket attached. Make sure the Water Tank and the Formula Tank are seated properly. Depress the x on this gasket to ensure this depresses and release back out. Liquid from the tank should dispense.

- Remove the handle completely and re-attach. Once the handle is re-attached, re-attempt to spray.


If the machine continues to not spray, check the following:


REMOVE THE COLLECTION TANK:
• Make sure the unit is set to water rinse
• Remove the smart mix bottle and fill it with water only
• Place the smart mix bottle into the collection tank reservoir
• Run the unit and try to spray. If the machine sprays, you will be able to see the water level decreasing in the smart mix bottle and you will need to replace the bottom tank. It is possibly warped.

Nov 23, 2010 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

I have a Bissell Proheat 2x cleaner which has worked perfectly on every occasion. Today I filled the machine as usual with water and formula and switched on, the motor ran, the lights were on and the...


Please check the following with liquid in both tanks.


- Check to see if the machine will spray through the hose with the setting on tools. If it does, the pump is fine. Continue troubleshooting.

- Check for debris on spray tips. Clean them with a soft brush (on old tooth brush works well). The spray tips may be lifted out for easier access.

- Ensure the tank lid is properly attached to the bottom of the tank. To attach this properly, remove the Water Tank from the machine. Hook the front window onto the lip of the bottom container and then allow the window with lid to cover the complete tank. Secure the latch on the back of the bottom tank to the back of the tank lid. THE TANK LID CANNOT BE ATTACHED PROPERLY IF THE BOTTOM TANK IS ALREADY INSTALLED IN THE MACHINE.
- Check the bottom of the Water Tank and the Formula Tank to make sure each has a red auto-load gasket attached. Make sure the Water Tank and the Formula Tank are seated properly. Depress the x on this gasket to ensure this depresses and release back out. Liquid from the tank should dispense.

- Remove the handle completely and re-attach. Once the handle is re-attached, re-attempt to spray.


If the machine continues to not spray, check the following:


REMOVE THE COLLECTION TANK:
• Make sure the unit is set to water rinse
• Remove the smart mix bottle and fill it with water only
• Place the smart mix bottle into the collection tank reservoir
• Run the unit and try to spray. If the machine sprays, you will be able to see the water level decreasing in the smart mix bottle and you will need to replace the bottom tank. It is possibly warped.

If these suggestions do not resolve the issue contact BISSELL Consumer Services.

1-800-237-7691
Mon-Fri: 8am to 10pm ET
Sat: 9am to 8pm ET

Sep 27, 2010 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

Pressing the handle to release cleaning solution does nothing. The cleaning solution does not come out. Carpet is dry.


Check to ensure there is liquid in the water tank and the formula bottle.
Note: This machine will spray with liquid in the Water tank only if the machine is set to the Water Rinse setting. On any other setting, you need to have liquid in the formula tank as well.

If no: add liquid to the Water tank and the Formula tank.
If yes: check each of the following....

- Check the bottom of the Water Tank and the Formula Tank to make sure each has a red auto-load gasket attached. Make sure the Water Tank and the Formula Tank are seated properly.
- Ensure the tank lid is properly attached to the bottom of the tank. To attach this properly, remove the Water Tank from the machine. Hook the front window onto the lip of the bottom container and then allow the window with lid to cover the complete tank. Secure the latch on the back of the bottom tank to the back of the tank lid. THE TANK LID CANNOT BE ATTACHED PROPERLY IF THE BOTTOM TANK IS ALREADY INSTALLED IN THE MACHINE.
-If everything is seated and attached properly, prime the machine by turning off the power, waiting one minute, and then turning the power back on and depressing the trigger on the handle.
- If priming the unit fails to fix the problem, remove the handle completely and re-attach. Once the handle is re-attached, re-attempt to spray.
If the machine continues to not spray, check the following:

REMOVE THE COLLECTION TANK:
• Make sure the unit is set to water rinse
• Remove the smart mix bottle and fill it with water only
• Place the smart mix bottle into the collection tank reservoir
• Run the unit and try to spray. If the machine sprays, you will be able to see the water level decreasing in the smart mix bottle and you will need to replace the bottom tank. It is possibly warped.

If your machine continues to not spray, please take your machine to a local BISSELL Authorized Service Center for inspection and repair. BISSELL provides you with a one year warranty for any defective or malfunctioning part.

To locate your nearest BISSELL Authorized Service Center, go to www.bissell.com. Click on the Customer Support tab near the top of the homepage and enter your zip code in the Service Center locator box to perform your search.

You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-237-7691 and choosing option #1.

Aug 03, 2010 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

How to release and withdraw water solution to clean carpet.


Problem resolved by contacting a local retailer who provided instructions.

Dec 30, 2009 | Bissell 7920 ProHeat Pro-Tech Upright...

1 Answer

Not wanting to spray water



Capt. Obvious fixes: Of course make sure there is clean water in the bladder of the water tank and soap in the soap tank. Also make sure the dial is set to Floor Cleaning, not Tool Cleaning or somewhere in between.

Sometimes an air pocket inside the machine (even a new one) keeps water from flowing, until you reprime the Bissell's internal pumps. To prime the pumps the easy way, turn it on, then press, hold, and release the water-and-soap trigger a few times, waiting a few seconds each time.

Still nothing? Prime it the slightly harder way. Separate the two water tank pieces. Only have the base tank filled and mounted on the Bissell without the piece that sits atop the tank. Turn it on. Kneeling on the floor in front of the Bissell, reach up and press the soap and water trigger at the top of the Bissell's handle and hold it in as if you wanted water to go through. On top of the water tank is a plastic grommet hole about 1 inch in diameter, through which you pour water to fill the tank. Seal that hole with the flat of your hand. You'll feel just a bit of suction. Lift your hand up and down a few times, a few seconds apart. Release the trigger and repeat a few times.

Still no liquids? If your Bissell has been used at least a few times, particularly if you didn't thoroughly clean the machine when finished, but after a year or so in a hard-water area like mine even if you are good about cleaning it, the water sprayers on your Bissell may have clogged with mineral deposits. This is a *fairly* easy thing to fix yourself, but please read all the way to the end and check out the GOTCHA before trying this.

Unplug the Bissell. Remove the water tank pieces from the top of the base. You'll probably reveal two red plastic pieces mounted in the Bissell's base, about .75" x .75". These spray water on your roller brushes when you press the water-and-soap trigger at the top of the Bissell's handle, and tend to clog with mineral deposits.

Only work on one sprayer at a time so you can see how it goes back together.

As you squeeze the red plastic sides of one red water sprayer, push up on the underside of the sprayer from underneath the bottom unit of the Bissell to release the sprayer from its mount in the base. Clean any lint or debris out of the mount area. Clean any gunk you can off the red water sprayer with an old toothbrush.

Now you need to remove one water sprayer from the hose. You need a pair of pliers. Use the pliers to squeeze the brass colored clip that is keeping the red water sprayed mounted to the end of the small hose there. Move the clip up the hose so it compresses the spring and is no longer on the red plastic water sprayer. (See GOTCHA about the spring, below.)

With the clip released, now you can twist and pull the red water sprayer out of the end of the hose. You'll need a little hand strength to do this. Just be careful not to break the water sprayer by using a tool. They're not particularly delicate, but breaking one would render your Bissell useless until it was replaced, so use a little care.

When you've removed a red water sprayer from the hose, put the end of the red water sprayer that was inside the hose in your mouth and seal your lips around it, and try blowing through it. If you can't blow air through it, it's clogged. Open up a paper clip and push it back-and-forth through the small hole in the hose end of the water sprayer back towards its middle. You'll probably push out a line of white mineral deposits. Clean them off the water sprayer with the old toothbrush, and try blowing through the water sprayer again. If air passes through clearly, you've fixed it. Push the water sprayer back on the end of the hose. Use the pliers to reposition the brass clip on the end of the hose over the water sprayer. Click the red water sprayer back into position in the base of the Bissell.

Now do the same for the other red water sprayer.

The GOTCHA: Once when I pulled one water sprayer off, the hose advanced up under the spring and I couldn't reattach the red water sprayer, because it couldn't reach the end of the hose. It’s best to use the brass clip or some other means (rubber band, tape, another clip) to keep the hose from crawling up inside the spring after you pull the red water sprayer off the hose. If the hose gets up under the spring anyway, despite your best efforts, fix this by removing the six screws on top of the Bissell base (this is the surface the water tank mounts on top of), and pry it up. Pull out the hose, reattach the red water sprayers on the hose, position the hose *very carefully* inside the base (there are mounts under there they need to fit into, so you don't break anything), push the red water sprayers through the mount holes and mount them, and then reattach the screws to the base.

You might want to prime the pumps again (instructions above). If the sprayers are clear, and the pumps are primed, but it still doesn't get the floor wet when it should, the problem may be more serious. You may need a pump or motor inside the unit replaced.

As you probably have learned the hard way, as I did, it's VERY important to do a lot of cleaning of the Bissell after each use, more than the manual tells you to do. Clean the bottom of the unit. Thoroughly rinse out and empty both water tank pieces. Unscrew the three clear plastic pieces, one in front, two on the sides, that surround the brushes, and rinse them thoroughly in water. Clean off the brushes and all the lint and gunk around and above the brushes. (A water spray bottle and toothbrush are helpful here.) Tip the machine and get all the water out of the hole in the base. Release the red clip springs on the red water sprayers and blow on them. Doing this will slow the failure of the Bissell. It's a great little machine for the money, but it does have a learning curve and needs more pampering than a vacuum cleaner, doesn't it??

Good luck!

Jun 01, 2009 | Bissell 9500 ProHeat 2X CleanShot Upright...

2 Answers

My Steam Vac won't release any soap water mix


My model number Bissell is different than yours, but many models work similarly.

Capt. Obvious fixes: Water flow often stops unless both water and soap tanks have liquids. Also make sure the dial is set to Floor Cleaning, not Tool Cleaning or somewhere in between.

Sometimes an air pocket inside the machine (even a new one) keeps water from flowing, until you reprime the Bissell's internal pumps. To prime the pumps the easy way, turn it on, then press, hold, and release the water-and-soap trigger a few times, waiting a few seconds each time.

Still nothing? Prime it the slightly harder way. Separate the two water tank pieces. Only have the base tank filled and mounted on the Bissell without the piece that sits atop the tank. Turn it on. Kneeling on the floor in front of the Bissell, reach up and press the soap and water trigger at the top of the Bissell's handle and hold it in as if you wanted water to go through. On top of the water tank is a plastic grommet hole about 1 inch in diameter, through which you pour water to fill the tank. Seal that hole with the flat of your hand. You'll feel just a bit of suction. Lift your hand up and down a few times, a few seconds apart. Release the trigger and repeat a few times.

Still no liquids? If your Bissell has been used at least a few times, particularly if you didn't thoroughly clean the machine when finished, but after a year or so in a hard-water area like mine even if you are good about cleaning it, the water sprayers on your Bissell may have clogged with mineral deposits. This is a *fairly* easy thing to fix yourself, but please read all the way to the end and check out the GOTCHA before trying this.

Unplug the Bissell. Remove the water tank pieces from the top of the base. You'll probably reveal two red plastic pieces mounted in the Bissell's base, about .75" x .75". These spray water on your roller brushes when you press the water-and-soap trigger at the top of the Bissell's handle, and tend to clog with mineral deposits.

Only work on one sprayer at a time so you can see how it goes back together.

As you squeeze the red plastic sides of one red water sprayer, push up on the underside of the sprayer from underneath the bottom unit of the Bissell to release the sprayer from its mount in the base. Clean any lint or debris out of the mount area. Clean any gunk you can off the red water sprayer with an old toothbrush.

Now you need to remove one water sprayer from the hose. You need a pair of pliers. Use the pliers to squeeze the brass colored clip that is keeping the red water sprayed mounted to the end of the small hose there. Move the clip up the hose so it compresses the spring and is no longer on the red plastic water sprayer. (See GOTCHA about the spring, below.)

With the clip released, now you can twist and pull the red water sprayer out of the end of the hose. You'll need a little hand strength to do this. Just be careful not to break the water sprayer by using a tool. They're not particularly delicate, but breaking one would render your Bissell useless until it was replaced, so use a little care.

When you've removed a red water sprayer from the hose, put the end of the red water sprayer that was inside the hose in your mouth and seal your lips around it, and try blowing through it. If you can't blow air through it, it's clogged. Open up a paper clip and push it back-and-forth through the small hole in the hose end of the water sprayer back towards its middle. You'll probably push out a line of white mineral deposits. Clean them off the water sprayer with the old toothbrush, and try blowing through the water sprayer again. If air passes through clearly, you've fixed it. Push the water sprayer back on the end of the hose. Use the pliers to reposition the brass clip on the end of the hose over the water sprayer. Click the red water sprayer back into position in the base of the Bissell.

Now do the same for the other red water sprayer.

The GOTCHA: Once when I pulled one water sprayer off, the hose advanced up under the spring and I couldn't reattach the red water sprayer, because it couldn't reach the end of the hose. It’s best to use the brass clip or some other means (rubber band, tape, another clip) to keep the hose from crawling up inside the spring after you pull the red water sprayer off the hose. If the hose gets up under the spring anyway, despite your best efforts, fix this by removing the six screws on top of the Bissell base (this is the surface the water tank mounts on top of), and pry it up. Pull out the hose, reattach the red water sprayers on the hose, position the hose *very carefully* inside the base (there are mounts under there they need to fit into, so you don't break anything), push the red water sprayers through the mount holes and mount them, and then reattach the screws to the base.

You might want to prime the pumps again (instructions above). If the sprayers are clear, and the pumps are primed, but it still doesn't get the floor wet when it should, the problem may be more serious. You may a pump or motor inside the unit replaced.

As you probably have learned the hard way, as I did, it's VERY important to do a lot of cleaning of the Bissell after each use, more than the manual tells you to do. Clean the bottom of the unit. Thoroughly rinse out and empty both water tank pieces. Unscrew the three clear plastic pieces, one in front, two on the sides, that surround the brushes, and rinse them thoroughly in water. Clean off the brushes and all the lint and gunk around and above the brushes. (A water spray bottle and toothbrush are helpful here.) Tip the machine and get all the water out of the hole in the base. Release the red clip springs on the red water sprayers and blow on them. Doing this will slow the failure of the Bissell. It's a great little machine for the money, but it does have a learning curve and needs more pampering than a vacuum cleaner, doesn't it??

Good luck!

May 12, 2009 | Bissell 1699 ProHeat Clear View Upright...

1 Answer

I cant get it to ****


This is from the owners manual that I have provided a link to, so that you can have a copy for your records. I hope this helps.
http://www.bissell.com/images/UserGuides/9500_908.pdf

Possible Causes Remedies 1. ReadyTools dial may be at wrong setting. 1. Set ReadyTools dial to either FLOOR CLEANING or TOOLS setting. 2. Tank may not be seated properly. 2. Pick up both the 2-in-1 water tank and formula tank and reseat them so they fit snugly on the unit. 3. Tank may not be assembled properly. 3. Check to make sure the "lip" of the nozzle is securely hooked into the groove on bottom of Tank (see page 9). 4. Solution or 2-in-1 water tank is empty. 4. Check fluid levels in heavy duty bladder and formula tank. 5. 2-in-1 water tank has picked up 5. Empty 2-in-1 water tank. Refill maximum dirty water and red float heavy duty bladder with clean door has closed. hot tap water and replace. 6. Red float "door" in the tank may have closed 6. Turn the machine OFF ( O ), as a result of bumping an object or moving allowing red float door to release into machine back and forth too quickly. the open position. Turn unit back ON ( I ) to continue cleaning. Be sure your forward and backward strokes are done at a slower pace.

Jan 22, 2009 | Bissell 9500 ProHeat 2X CleanShot Upright...

5 Answers

Bissell Pro Heat Powersteamer- Filed it up, turned it on, asusual, but no water flowing from machine at any setting. Vacuum part works.


The water sprayers on your Bissell are probably clogged. I had this problem this morning, myself, with my machine, about 15 months old. They get clogged up with mineral deposits. This is a *fairly* easy thing to fix yourself. Read all the way to the end before trying this fix.

Unplug the Bissell. Remove the water container pieces from the top of the base. You'll probably reveal two red plastic pieces mounted in the Bissell's base, about .75" x .75". These spray water on your brushes when you press the water-and-soap trigger at the top of the Bissell's handle. These water sprayers tend to clog. See the metal spring running up the hose, behind each red water sprayer? As you squeeze the red plastic sides of one red water sprayer, use a screwdriver or other tool under the spring to wedge up the hose, to release the sprayer from its mount in the base. Stick a finger in the hole of the base of the Bissell where the sprayer was mounted and run it around the edges there including on the underside of the base to clean out any gunk you can find. Clean any gunk you can off the red water sprayer with an old toothbrush.

Now you need to remove the water sprayer from the hose. You need a pair of pliers. Use the pliers to squeeze the brass colored clip that is keeping the red water sprayed mounted to the end of the small hose there. Move the clip down the hose so it compresses the spring and is no longer on the red plastic water sprayer. Now you can twist and pull the red water sprayer out of the end of the hose. You'll need a little hand strength to do this. Just be careful not to break the water sprayer by using a tool. They're not particularly delicate, but breaking one would render your Bissell useless until it was replaced, so use a little care.

When you've removed a red water sprayer from the hose, put the outer end of the red water sprayer in your mouth and seal your lips around it, and try blowing through it. You can't blow air through it, right? It's clogged. Open up a paper clip and push it back-and-forth through the small hole in the end of the water sprayer back towards its middle. You'll probably push out a line of white mineral deposits. Clean them off the water sprayer with the old toothbrush, and try blowing through the water sprayer again. If air passes through clearly, you've fixed it. Now you have to put it back together. Push the water sprayer back on the end of the hose. Use the pliers to reposition the brass clip on the end of the hose over the water sprayer. Push the red water sprayer back into position in the base of the Bissell.

Now do the same for the other red water sprayer.

I had a problem when I fixed this on mine this morning, because when I pulled one water sprayer off, the hose advanced up under the spring and I couldn't reattach the red water sprayer, because it couldn't reach the end of the hose. So try to use the brass clip or some other means (rubber band, tape, another clip) to keep the hose from crawling up inside the spring after you pull the red water sprayer off the hose. If the hose gets up under the spring anyway, despite your best efforts, I fixed this by removing the six screws on top of the Bissell base (the surface of which the water tank mounts on top of), and then pried it up. You can pull out the hose, reattach the red water sprayers to the hoses, position the hose *very carefully* inside the base (there are mounts under there they need to fit into, so you don't break anything), push the red water sprayers through the mount holes and mount them, and then reattach the screws to the base.

There's something else you may need to do that can help get the water flowing. This one's easier. The Bissell uses pumps, which need to be primed. Sometimes an air pocket inside the machine keeps water from flowing. To prime the pumps, separate the two water tank pieces. Fill the base as usual and mount it on the Bissell without the top water tank piece. Plug the Bissell in and **turn it on**. (The Bissell must be running to do this.) Kneeling on the floor in front of the Bissell, reach up and press the soap and water release trigger at the top of the Bissell's handle and hold it in as if you wanted water to go through. On top of the water tank is a plastic grommet hole about 1 inch in diameter, through which you pour water to fill the tank. Seal that hole with the flat of your hand. You'll feel a bit of suction. Lift your hand up and down a few times. Release the trigger and repeat a few times. Now that you've cleaned out your water sprayers and primed the Bissell's internal pumps, I'm hoping water will GUSH through your Bissell once again.

As you probably have learned the hard way, as I did, it's VERY important to do a lot of cleaning of the Bissell after each use, more than the manual tells you to do. Clean the bottom of the unit. Empty all the water. Thoroughly rinse out both water container pieces. Unscrew the three clear plastic pieces, one in front, two on the sides, that surround the brushes, and rinse them thoroughly in water. Clean off the brushes and all the lint and gunk around and above the brushes. (A water spray bottle and toothbrush are helpful here.) Tip the machine and blow all the water out of the hole in the base. Release the red clip springs on the red water sprayers and blow on them. Doing this will slow the failure of the Bissell. It's a great little machine for the money, but it does have a learning curve and need more pampering than a vacuum cleaner, doesn't it??

Good luck!

May 18, 2008 | Bissell 9500 ProHeat 2X CleanShot Upright...

2 Answers

Brushroll engagement at carpet mode doesn't always work eureka 4870


Is the brushroll ends turning freely? if not then replace it, There could be a problem with the belt, or with the idler clamp asm. Sometimes they get clogged up with debris and won't work properly, try cleaning it. This is what lets the brush turn or not turn, depending on the position of the switch.

Mar 09, 2008 | Vacuums

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