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A full feature software and driver package for Windows 7 is not
available for your product. However, the Windows 7 operating system
installed on your computer contains a basic driver solution for your
product. With the basic driver, some of the advanced product features
are not available. That is the reason it shows you the message saying "troubleshoot required" With this basic driver, the buttons on the product do not function and
some of the advanced product features are not available.
You can view it here or if you want to download, then look at left upper corner and > click on File > Save As > Select a suitable location(preferably desktop) and then click on Save.
The entire file will get save on to your pc. If you want to have a hard copy, you can also print it.
in rear of HP printers there is an access (clip on plastic plate) you should use to remove paper shads or jams. Pulling paper out from front may harm the printer. Open back and attempt removal of jam.
Normal
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Driver could be corrupt. Disconnect the printer or at least be sure it is turned off.
I'd do both and reinstall the CD software program that came with
the printer. When the software program asks you to connect the
printer to the USB port, do so and it should again work properly.
Hope this helps. Bud
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