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Blu-Ray not working on Acer Laptop.

I have an Acer 5738Z. It is supposed to have blu-ray, but it will not read a blu-ray disc.
Normal DVDs are fine.
The model of the DVD drive is Optiarc AD-7580S, which as far as I can tell is not a blu-ray drive. Am I right?
Nick.

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  • nickcowley Oct 07, 2009

    I posted a query to Acer and the response was less than helpful:

    "Thank you for contacting Acer UK. I?ll be happy to assist you?

    Regarding your enquiry unfortunately your lap top does not support Blu Ray.To know more about your laptop specifications please visit www.acer.co.uk

    Respectfully,
    Acer UK
    Online Technical Support"

    Looks like I'll be asking for a refund!

  • nickcowley Jan 01, 2010

    It turn out that the specification "varies according to model" and therefore this one does not and should not have blu-ray.

    If you want to know exactly what is on a laptop you need to look up the serial number - the model number does not give you the full spec.

    I feel this is very misleading of ACER and have complained, but ACER have refused to do anything.

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Here is the specs on that drive .. it does not support blu-ray ... so you are right .. looks like acer gave you the wrong drive .. hopefully they will replace it with the correct one .. you can burn DVDs with this drive so its a nice unit, just the wrong one ..
http://support.dell.com/support/edocs/storage/197276/spec.htm

Posted on Oct 05, 2009

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This dvd player is blu ray I have One AD7580S I have An Acer 7535G Notebook
SIsandra software tells you that it is Bluray and I have played 1 Bluray disc in mine but am having problems with some discs

Posted on Oct 15, 2009

  • samtodd Oct 17, 2009

    I was mistaken about the 7580s dvd player it is not a blu ray player when I said that I had played 1 Blu ray disk I had bought this disk as a blue ray disk but it is not it has been boxed as HD it was Pinocchio Blu Ray I am taking it back to the shop to complain

    sorry if I have mislaid any one

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I have an acer aspire 5920g and the blue ray player has stopped working and will no longer read any discs, its out of waranty, any ideas how to check if its fixable ?

Posted on Dec 31, 2009

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