Question about SimpleTech SimpleDrive Pininfarina 500GB External USB 2.0 Hard Drive - Onyx

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My external had drive doesn't show on my computer...

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  • yadayada
    yadayada May 11, 2010

    where are u looking for it?

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One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"

If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

Posted on Oct 05, 2009

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When I turn on my 2 terabyte LaCie DD3US external hard drive, disk appears to rotate but I get a red light along with the blue, and clicking noises, and the drive's icon doesn't show on my iMac...


If the device doesn't show up in Mac System Profiler at all or as an unknown device:
The symptoms indicate there is a problem with the drive, how it is connected, or with the computer used for troubleshooting. The next best step is to change physical variables, and find a simpler problem than a broken product.
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If the tests above don't help, it's possible that the drive was either dropped while running, had a hard drive 'head crash' or the circuitry inside the drive is fried.
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My WD 1tb harddrive is no longer showing up on my computer. When I plug it in to the USB my computer states the drivers are installed correctly but it is not showing on "My Computer" or any other...


Hello,

Connect the external drive to another computer and observe if it's going to work perfectly on that computer.

Which ever the case may be, here is what you need to do on your computer;

Insert the external drive into your computer

Go to device manager.

Go to the name of the external drive.

Right click on the external drive and click 'Uninstall"

Allow the external drive uninstall from your computer.

If possible uninstall every other device under the "Universal serial bus controller (usb).

Once this is done, disconnect/remove the external drive from your computer.

Restart your computer.

Wait a while for the computer to boot computer. Also whatever you have uninstalled from the device manager, might install automatically. Which ever the case maybe, make sure your computer has finished booting or installing any device before you attempt to insert the external drive into the usb.

Now insert the external drive and wait for the computer to install the external drive, then observe if it will open this time around.

By now it should open. But if it doesn't open, please let me know so that I may direct you further on what next to do.

I wish you good luck.

Regards.

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My vaio laptop with windows XP will not "see" an


Hi mpetersen809,

When you connect your external hard drive, does Windows chime or show an "installing devices" pop-up in the lower right corner of your screen? If this occurs, but you can't see the drive under "My Computer," your external drive might be trying to use a drive letter that's already in use by another device. To resolve this issue, you can manually set the drive letter for your external drive:
  1. Right-click My Computer and choose "Manage." A "Computer Management" window will appear.
  2. In the right pane, under "Storage," click "Disk Management."
  3. Locate your external drive at the bottom of the right pane. Disk 0 is your laptop's internal hard drive, so your external drive will probably be named "Disk 1" or "Disk 2."
  4. Right-click the area of the drive that says "Healthy (Primary Partition)" and select "Change drive letter and paths."
  5. Click the "Change" button, then select an unused drive letter (like Y or Q) from the drop-down menu and click "OK."
  6. Click "Yes" to confirm that you want to change the drive letter.
  7. Close the Computer Management window, then open My Computer to see whether your external drive is visible.
If this doesn't work, there could be a problem with the external drive. Test the drive by plugging it into another computer. If the drive isn't recognized on the second computer, contact Iomega for warranty support or replace the drive.

Good luck!

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LaCie d2 200GB on my Pc (windows xp) via USB 2.0 doesn't show


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