Question about Microwave Ovens
The turntable system typically consists of the motor, the coupler, the turntable support with rollers, and the tray.
Here is a video of how a turntable motor should sound when you rotate it by hand.
If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.
To replace either, you need to unplug power, then remove the bottom cover of the oven.
You can find helpful exploded view diagrams and order parts by entering your full model number here, but if your brand is not listed, try Encompass or call them toll-free at 866-779-5835.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Oct 06, 2009
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Posted on Jan 02, 2017
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