Question about Ricoh Aficio CL3500N Laser Printer

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Error states that paper needs to be loaded... gives me an option to Bypass or from Tray... does it every time. Loads it find when I push the feed but I have to do it every time. Why is it doing this and how can I fix it? The paper is full, no jam, no other issues just a continuous error.

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Bad sensor and/or actuator in the paper tray. We see it all the time and it usually happens when users add more paper. The tray gets caught on the actuator and snaps. Or the tray is put back in too harshly and causes the actuator to punch the sensor out of place.


Posted on Dec 18, 2009

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Posted on Jan 02, 2017

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Fixing paper feed problems
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  • Do not load more than 100 sheets of 20-pound paper in the IN tray. The paper stack should not exceed 10 mm or .38 inches.
  • Use the same type paper in the paper tray when you are printing.
  • Makesure that the paper width adjuster is against the left side of thestack but is not blocking the stack. Push in the paper length adjusterto make sure that the paper is fully seated in the printer. Do not pushso hard that the paper buckles.
  • Do not use paper, envelopes, or cards that are torn, buckled, have curled edges, or do not lie flat.
  • Ifusing the IN tray to load several envelopes, push the paper lengthadjuster toward the envelopes until it stops. Do not bend the envelopes.
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  • Ifthe paper loads unevenly in the printer, one or more of the rollers onthe rear access door is missing. Remove the rear access door and checkto see if all six rollers in the door are present. If any are missing,the door assembly needs to be replaced. This is a customer replaceablepart, number C4557-60076.
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  • Ifthe printer is not ejecting paper, then turn off the printer. If yourcomputer is turned on, turn it off. Then, turn on the computer. Wait afew seconds. Turn on the printer.
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Linda,

On printer check media/paper type tray 2 or 3 is plain and tray 2/3 is set for letter paper size too, via printer control panel. Also check under paper handling other options for tray 1, also on tray 2 and 3, I think there is a blue little round switch on left should be set as letter not custom.

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If that dont cover it...post back

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