The dip switch is on the receiver box which is located inside the housing on the ceiling, inside the remote control, and inside the wall switch if you have a wall switch made to control the fan. All must have the same dip switch settings.
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There are dip switches in the fan and in the remote that need to be set to the same numbers. You can set them to whatever you want, as long as they match. If these numbers don't match it won't control your fan.
Here's a few lines from the user manual:
"IMPORTANT! Before installing this control, check the factory dip switch settings. Refer to Figure 1. Be sure the dip switch positions of the transmitter and the receiver match, or the ceiling fan will not function."
Check dip switches in remote and dip switches on receiver in the canopy of the fan, make sure the settings match exactly. Make sure there is power to the fan. Make sure the fan and light are not manually set to off by pullchains that may be on the fan. If the fan does have pullchains, wire it directly in (bypass the remote in the canopy) and test the functions to make sure the fan and light are working. If it works without the remote, but not with the remote, and the dip switches are set the same and you have new batteries, then the remote and receiver should be replaced.
You don't need to set the dip switches. Locate the smart/learn button on the rear of the motor unit near where all those white wires go. While holding the button on the remote press and release the smart/learn button. Your remote should now operate the door.
I have had the same problem with the light coming on intermittently by itself. At first I also could not change the settings and have the remote work with the new settings. But I found out that when you change the dip switch of the receiver you must turn off the power using the wall switch or the circuit breaker and turn it back on before the receiver will use the new dip setting. I am still waiting to see if the light will come back on after changing the dip switches from 1-on, 2-on, 3-on, 4-off to 1-off, 2-on, 3-on, 4-on and the remote's jumpers from 1-jumpered, 2-jumpered, 3-jumpered, 4- no jumper to 1-no jumper, 2-jumpered, 3-jumpered, 4- jumpered.
The CODE SWITCH RECEIVER should be located in the CANOPY (the bracket hanger). !!WARNING!! YOU ARE ENTERING A HIGH VOLTAGE ELECTRICAL ZONE!!
It will be tucked in among the electrical wiring and inside the hanger bracket.
Simply pull it out and you will see the CODE SWITCHES. There are 16 CODE combinations that can be used. Both the REMOTE and the RECEIVER MUST be set with the SAME CODE.
Good luck. :)
Most likely the dip switches on the remote receivers don't match (on the second fan, the one that doesn't work). While the remote dip swithes on both remotes match the working fan. You can simply reset the dip switches on the second fan receiver to match the one working remote, i.e. you don't need to have a second remote, one can work both fans as long as the codes (dip switches match). If you want you can make all the remotes the same, that way you have two remotes, or if you want them independent each remote and remote receiver must have unique codes (dip switch settings).
I've had the same problem w/ light turning on/off. Called customer support and 3x waited 6 minutes to leave message and get no call back. Finally got a human and she told me to change code in receiver and transmitter. This was no easy task as the fan is very high up and the stupid thing needs to come down to adjust the receiver. Changed the setting and it worked for two days until it started back with the lights turning on at all hours. I noticed there's a toggle switch in the remote that is not explained in the manual. It says CFL on one side and INC on the other. The light will NOT dim if it's in CFL and tonight is the first time I've switched it to that setting. I'm hoping this is some kind of lockout for random signals going out of the remote...It would be nice to have a proper explanation in the manual. I should have gone with another Casablanca fan--Hunter products are lame.
I had this problem. One day everything worked. The next day the fan ran at 1 speed and the remote didn't turn on the light, change fan speed, nothing. I changed batteries on the remote - no good. As you should know, the dip switches on the remote and on the fan have to match - which makes the remote and the fan on the same radio frequency so they can talk to each other. (They let you change radio frequency so that you don't control a similar fan down the hall as well as the one in the room that you intended to control.) Anyway, come to find out from the fan guy at Home Depot that sometime the dip switches on the fan "fall" out of place leaving the remote unable to talk to the fan. Sounded crazy, but sure enough one of the dip switches on the fan wasn't tightly in place. Once all the dip switches were tightly in place (with the fan dip switches matching the remote dip switches) everything ran fine. To change the dip switches on my fan that meant uninstalling the fan from the ceiling and taking the big top cover off to expose the dip switches. My fan: Hampton Bay 54 In. Brushed Steel with Remote Model 55295