I would check the wires connented to the display screen. they run from the bottom to the screen.
You have disassemble the camera. I would think first before tring this. Remove 3 screws on bottom, 1 in battery compartment, and 1 at very top of usb flap (look good). Now slide the side piece starting at the usb flap then apply pressure to top and away from unit. now look for 1 silver and three black screws (facing back and front, look good). See the screen look at the bottom follow the wires to the connector on the very bottom and check that.
Remember to replace battery door first if it fell off during process. *TEST NOTE: You can place batteries in and place a penny across the bottom to test before you put it back together.
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Sadly it sounds like the screen has been broken, often times any white on an lcd screen mean that the liquid crystals have been damaged, most likely from dropping the camera or bumping it into something. I had the same thing happen to an old camera of mine. Sorry for the bad news, but it is probably just as or more expensive to fix the screen than it is to just buy a new camera unless it is a very expensive professional camera.
It is not very easy to say few lines to tutor ,but learn to use only by experience.Put the battery on for charging.Once fully charged slide the power switch to camera.Open the lens cap ,open the view finder display.Now you can see the picture on your screen.Set the camera to auto focus.show the camera to a white screen so as to white balance the camera.Now point at an object and do a trial Zooming using the auto zoom with your finger.The image will come closer and you can draw it to white screen.Having an object in view on the white screen,press the record button.Slowly move the zoom forward to get the right frame of the object.Press reccording button once again to stop.Repeat the process on different scenes.
Now shift the mode switch to play and rewind and play the reccorded portion.Practice.
That is actually the exact same thing I am experiencing but mine has grey lines on the display window. I was able to take photos to a grey screen connect it to my comp...low and behold my pics showed....I am furious....need some answers as I will never hear the end of it from my daughter.