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Problem retuning Sagem PVR6240T set top box

I have a Sagem PVR6240T set top box.Unfortunately since the retune in the uk 30/09/09 I retune and only 6/12 channels are found.I have been recording a series and now missed part.Is there anything I can do apart from keep trying to retune,I've even gone back to default settings

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Apparently you can get your software updated by sending your Sagem PVR 62** to their offices in Chertsey, Surrey. I am about to do that. This is as a result of getting an answer from Sagem as follows:-

"Following the impact of the national retune on Wednesday 31/09/2009, Sagem have decided to offer an additional software update for their old PVR62xx range in the UK. However, since Sagem have to cover the costs for the implementation of an unscheduled update, customers will be charged £23 for their update which will be performed in our head office in Chertsey / Surrey. Please complete this form and return it to _service.uk@sagemcom.com"

Hope this helps.

Mike

Posted on Dec 11, 2009

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Hey Agoodwin,

Looks like you have missed the final software updates for the PVR72xx and 62xx series last year. The bad news is that Sagem are not likely to send another update for their old models. If you check your box settings and you have software version 0.4.5. or less, your box will probably not work again. Sorry, mate...

Posted on Oct 12, 2009

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How do I reset my sagem freeview


If I'm correct, then your box has frozen since a recent retune and is possibly (but not necessarily) displaying error codes 07 and 09. if this is the case then there is nothing you can do by way of a reset to remedy the fault.

If so, a number of Sagem models have shown incompatibilities with the recent Freeview retune, and your model (PVR 6280) is specifically listed as one ofthose affected (seehttp://news.bbc.co.uk/1/shared/bsp/hi/pdfs/01_10_09_freeview2.pdf ). Sagem are not the only ones, better known brands had problems as well.

The official advice is to contact Sagem directly on 0845 0900 316 to find out if they've scheduled an OAD (over air update).

If I'm wrong in my initial assumption and all you wish to perform is a straight system reset for any other reason then all you do is to switch the box on and then unplug it from the mains and from the aerial, leave it for five minutes to allow internal capacitors to discharge, and then refit the aerial plug and reconnect the mains power to it.

I hope that you've foundmy posting to be of use and ask only that you return the favour byrating my answer.

Oct 31, 2009 | Sagem PVR 6280 Freeview DTV Receiver /...

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I have tried retuning digi box and now i have no bbc channels what do i do next have tried rebooting it and it makes no difference also tried at least 12 times to retune still get no bbc channels


Your question is posted under the heading Sagem PVR 6280 so I'll assume that's the model which you have.

The Sagem PVR 6280 is specifically listed as a model which will have problems with the retune.

Seethe address below for a chart of affected models, but the officialadvice is that you must contact Sagem directly on 0845 0900 316 foreither an over the air update or an update DVD depending upon themanufacturer.

http://news.bbc.co.uk/1/shared/bsp/hi/pdfs/01_10_09_freeview2.pdf

SorryI can't provide you with a definite solution but I hope that I've atleast reassured you that it's not something which you have or haven'tdone!

Please return the favour by rating my answer.

Oct 04, 2009 | Sagem PVR 6280 Freeview DTV Receiver /...

2 Answers

I have lost ITV1 and Channel 4 following the recent digital retune. How do I get them back? My postcode is W12 9NE.


The Sagem PVR 6280 is specifically listed as a model which will have problems with the retune.

See theaddress below for a chart of affected models, but the official advice isthat you must contact Sagem directly on 0845 0900 316 for either an overthe air update or an update DVD depending upon the manufacturer.

http://news.bbc.co.uk/1/shared/bsp/hi/pdfs/01_10_09_freeview2.pdf

Sorry Ican't provide you with a definite solution but I hope that I've at leastreassured you that it's not something which you have or haven't done!

Please return the favour by rating my answer.

Oct 03, 2009 | Sagem PVR 6280 Freeview DTV Receiver /...

1 Answer

I retuned my freeview box, but now I am getting a buzzing sound on all channels. How do I fix this ?


The Sagem PVR 6280 is specifically listed as a model which will have problems with the retune.

Seethe address below for a chart of affected models, but the officialadvice is that you must contact Sagem directly on 0845 0900 316 foreither an over the air update or an update DVD depending upon themanufacturer.

http://news.bbc.co.uk/1/shared/bsp/hi/pdfs/01_10_09_freeview2.pdf

SorryI can't provide you with a definite solution but I hope that I've atleast reassured you that it's not something which you have or haven'tdone!

Please return the favour by rating my answer.

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3 Answers

Lost Channels retuning Sagem


The Sagem PVR 6280 is specifically listed as a model which will have problems with the retune.

See the address below for a chart of affected models, but the official advice is that you must contact Sagem directly on 0845 0900 316 for either an over the air update or an update DVD depending upon the manufacturer.

http://news.bbc.co.uk/1/shared/bsp/hi/pdfs/01_10_09_freeview2.pdf

Sorry I can't provide you with a definite solution but I hope that I've at least reassured you that it's not something which you have or haven't done!

Please return the favour by rating my answer.

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3 Answers

Have retuned sagem pvr 6200 and lost BBC1 and 2


The Sagem PVR 6280 is specifically listed as a model which will have problems with the retune. Although the Sagem PVR 6200 and 6200t are not specifically listed as problem models they are very closely related to the 6280/6240 models and share most of the same firmware and software.

See the address below for a chart of affected models, you'll need to contact Sagem directly on 0845 0900 316 for either an over the air update or an update DVD depending upon the manufacturer.

http://news.bbc.co.uk/1/shared/bsp/hi/pdfs/01_10_09_freeview2.pdf

Sorry I can't provide you with a definite solution but it's very likely that your model is one of those which only Sagem can sort out.

Please return the favour by rating my answer.

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1 Answer

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You may lose some channels when you retune the TV as the channels have been rearranged. To locate them look at the EPG although you may still find that some channels are no longer available on FREEVIEW. See the following link for additional information

http://www.freeview.co.uk/_retuneinfo/

If the above process does not work then check the link above for additional information and also visit the accompanying site links below to find more information for your model of TV / FREEVIEW box.

For troubleshooting the retune procedure visit http://tvretune.co.uk/troubleshooting/

For specific model information visit
http://tvretune.co.uk/productmanuals

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1 Answer

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You may lose some channels when you retune the TV as the channels have been rearranged. To locate them look at the EPG although you may still find that some channels are no longer available on FREEVIEW. See the following link for additional information

http://www.freeview.co.uk/_retuneinfo/

If the above process does not work then check the link above for additional information and also visit the accompanying site links below to find more information for your model of TV / FREEVIEW box.

For troubleshooting the retune procedure visit http://tvretune.co.uk/troubleshooting/

For specific model information visit http://tvretune.co.uk/productmanuals/

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