Hi, I connected the previously working dvdrw to my dell laptop w/xp home. The drive is recognized, but neither blank dvd,cds or precorded dvd's are "recognized". I've also blown some air into the drive to dislodge possible dust, etc. which was not helpful. I've read thru iomega's "terrific" user forum, and this seems to be a popular topic but w/little helpful advice. I even tried calling iomega's paid phone help (perhaps for a "problem" they are quite familiar with but do not answer on their forum & then get "paid" to resolve), but they are closed on weekends. It looks like a possible glitch w/windows xp, but that is just a guess. Any helpful and specific steps to resolution are MORE than appreciated. And...Happy Holidays. Thank you very much. Fixya Addict
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OK, first of all you said you put a blank DvD in the drive. Make sure your dell has a DvD writer. Look on the drawer of the drive and see does it say DvDrw or DvDROM. It has to say Rw for rewritable and not ROM for Read Only Media. Maybe you have a Combo Drive that is DvDrom and CDrw which means it will read both DvD's and Cd's but in can only Write CD's.
If in fact you do have a DvD writer make sure you're not trying to put a Blue Ray disc in the drive.
Lastly, remove the DvD from the drive. Click Start/My Computer. Notice what it brings up as to your DvD Drive. Does it Say DvDrw or just plain ole DvD. DvD means it will only read a DvD.
the combo drive you listed above is a cd-rw/ DVD-ROM....meaning that it will play and burn cd, cd-r, and cd-rw disks. the dvd rom will only be able to play dvd-rom and dvd-r disks providing they are in the proper format. check that the disk in question is not a dvd-rw or (+2) disk. the drive will not recognize that a disk is in the drive if the disk isnt compatable. try a dvd movie, if that works then a dvd-r, if that works then try a dvd-rw +1. if the last option doesnt work then you will have to stick with the dvd-rom and dvd-r, or purchase a dvd-rw drive to install.
Chek wtat is written on front panel
If it DVD-RW it can record only DVD-R blank, if it + so only +R
or DVD-RAM. If it is DVD +/- RW or RAM it can record any disk.
Also chek the speed for you DVD and disk you using.
If you dvd maximum speed for recording is for example 2.7, 4, 8 you should use only DVD with max speed 2.7, 4, 8 or 1-8, 1-16 etc. So they should be labeled the same as you DVD
This device is meant only for CDs. However, the drive is an internal CDRW with IDE interface. You can substitute some DVDRW drives, but some DVD drives are picky about voltage and amperage. This enclosure is on the weak side for most DVDRW drives. You'll want to find a DVDRW that can work on as low as 8VDC on the 12VDC line. And the drive can't draw any more than .75A on the 12VDC line either. If the drive requires higher amounts, yor system may only recognize the drive as being connected to your system, but it'll never have the power to read the disc, and just kick it out after spinning the disc around for a short time.
I would suspect that your CD laser is bad (CD uses a different laser than DVD), and therefore should be replaced. Here is an ebay search to help you out: