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Well, interesting question. If you could find the thermostat to repair the warming plate you are probably going to pay about $60.00 to purchase the part and another $50.00 in labor. The A10 can be purchased new for about $239.99. I guess the decision would be easy for me, but the choice is yours.
One of the wires soldered to the underside of the warming plate had fell off due to poor soldering.The warming plate and the warning light are connected together with piggy back connectors so that is why the light is on even when the warmer is cold.
It sounds like you have a pour over model and the problem is the tank
isn't full. Turn the machine off (or unplug it). Put a pot on the
warmer like you are going to brew coffee. Pour clean cold water into
the top until it starts coming out the sprayhead (above where the
coffee grounds go). Now plug it in and turn on. Let it heat up then you
The way your machine works is that there is always
about 2-1/2 pots of water in the tank. The water you pour in to make
coffee is actually pushing the hot water in the tank out. So, if you
don't fill the tank before using it, you may be hurting the heating
element since it isn't totally submerged in water.
I also bought the thermal carafe; before I could hack the warming plate, my wife set the "Auto Off" feature to 1 minute, which shuts off the carafe heater. The settings are preserved unless you lose power for an extended period.
The warmer does still warm through the brewing cycle but it doesn't overheat the carafe (IMO.) Hope this helps.
Make sure you are using the type of commercial coffee pot like the one in the picture. They don't have to have to be plastic with the metal bottom, they can be all glass. The commercial pots are heavy duty and usually disperse the heat well.
If you are using commercial pots the only solution without replacing the warmers is to put three pennies on the warmer and to put the pot on top of them. The pennies will get hot so don't forget and grab them but the pennies help to move the pot just a little way away from the direct heat.