Question about Canon EOS 400D / Rebel XTi Digital Camera

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My cannon 400D comes up with error99 message when I try to shoot. This only happens with my 18-55mm lems. It is fine with my 75 - 300 mm lens

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Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Posted on Sep 28, 2010

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1 Answer

I have cannon EOS 400D problem is error 99, some times after shooting


Welcome to Fixya
Err 99 could mean several different things, such as... Memory Card, Lens or Lens contacts....

Here's what you can try:
Remove the memory card an enable "shooting with out memory card" and see if you still get the error. If it works your memory card is bad. Try another lens if you can. Clean the lens contacts with a pencil eraser (be careful not to get eraser dust in the camera body or in the lens). Worst case scenario is, Err 99 could be related to the shutter failing which would mean a trip to Canon.

Have a good one!

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My name is Madhu. I use the camera Canon EOS 400D / Digital Rebel XTi. When the inbuilt FLASH is on then a message pop up as "busy now", when i tried to click the camera to take a photo then...


Welcome to Fixya
Err 99 could mean several different things, such as... Memory Card, Lens or Lens contacts....

Here's what you can try:
Remove the memory card an enable "shooting with out memory card" and see if you still get the error. If it works your memory card is bad. Try another lens if you can. Clean the lens contacts with a pencil eraser (be careful not to get eraser dust in the camera body or in the lens). Worst case scenario is, Err 99 could be related to the shutter failing which would mean a trip to Canon.

Thank you

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Cannon 400 error message 99


Error 99 is a NONSPECIFIC error message. It may be a lens problem. It may be a shutter problem. It may be a battery problem. It's Canon's way of saying "Something happened, and we don't know exactly what, but we know it isn't right".

You're going to have to try to narrow it down by using fresh batteries, trying different lenses, trying different shooting modes, shooting wide open in Av, manually focussing, turning off IS if you have it. In short, if it happens regularly, try to identify what you're doing when it happens and how that differs from when it doesn't.

But don't expect somebody else's solution to work for you. Their camera may have a different problem.

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Cannon Eos 400D Err 99?


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1 Answer

Canon 400d DSLR error 99


Hey cookie8,
According to the manufacturer you should try cleaning the lens contacts, which I usually use a rubber eraser to do this. If this doesn't work try removing the battery, and if it's not charged charge it then reinsert the battery. If neither of these options work I would have the lens looked at by an authorized service technician, and of course if there is something wrong with the lens and if it's new you might be able to exchange it for a new one thru the retailer you purchased it from and if not it should be covered under the manufacturers warranty. I hope this helps!

Sincerely,
Allan
Go Ahead. Use Us.

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2 Answers

Error 99


i had the same problem and i found this guide online fixed my problem

1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.
Does the “ERR 99′ message appear? If it does, then the camera should be
serviced. If it does not, then please proceed to the next set of steps:
1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.
Does the “ERR 99′ message appear? If so, then the CF card is the most
likely source of the issue. Try using a different card.
If the message does not appear, please complete the following steps:
1. Turn off the camera.
2. Clean the lens contacts by gently rubbing them with a pencil eraser
or soft cloth. Be careful that you do not let any debris fall into the
camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.



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17 Answers

My Canon is displaying - Err 99 what should I do?


Just found this info which should help diagnose the err 99 issues (info direct from Canon apparently)

To isolate the cause of the issue, do the following: -

1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert only a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.


Does the “ERR 99′ message appear? If so, the camera may be faulty and requires a service. If it does not, then: -

1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.


Does the “ERR 99′ message appear? If so, then the CF card is faulty. Try a different card. If the message does not appear: -

1. Turn off the camera.
2. Clean the gold contacts on the lens by GENTLY rubbing them with a pencil eraser or soft cloth. Keeping the camera face pointing down, also clean the gold contacts on the camera, being careful that you do not let any debris fall into the camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.
If the “ERR 99′ message only appears when one particular lens is attached, then that lens should be examined by a service technician.
If you see the “ERR 99′ with a different Canon lens attached, then the camera is faulty and should be serviced.

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