Question about Philips GoGear HDD6330 MP3 Player

3 Answers

Philips HDD6330/17 suddenly not recognized by Vista

My GoGear seems to be working fine but it is no longer recognized by my computer. When I bought my computer, I just plugged it in and it worked fine. Device manager says that it can't start the device. I unistalled the driver so I could use the drivers it came with, but the software that came with it says that it only works with Windows XP. When I tried to download drivers from Philips.com, it said the same thing. Any help would be appreciated!

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  • ldooley Dec 30, 2007

    same no disk to download

  • missnana Feb 09, 2008

    I have Vista, not XP. I should have mentioned that in my first post. I've downloaded the detect device patch at Philips and it still doesn't read. I called Philips and they kept saying that they're not compatible and didn't understand that it worked fine for months! The Vista site says they are compatible. I downloaded the MTP porting kit from Microsoft and that didn't work either. I really like this little player and I really don't want to blow a bunch of money on an iPod. Help, please?

  • isayg Nov 04, 2008

    i cant download music on to mp3 player. can you help me?

  • groff Dec 07, 2008

    Philips HDD6330/17 not recognized by Windows Vista. Error message says it will only work with XP.

  • mjwms Apr 25, 2009

    My player is now recognized as a USB mass storage device and is not recognized as an MP3 device. I too have Vista and am no longer able to use my device. It also tells me to "please connect player to PC" whenever my USB cable is not attached to the device.



    Help and a solution would be most appreciated.

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How to dowload softare of philips go gear

Posted on Feb 02, 2009

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I know this is an old post but I recently bought a Dell that came with Vista Home Premium SP1. I tried installing the Philips software but got the same notice saying it only ran on XP SP1 or later. Then I figured there was nothing to lose so I plugged in the HDD6330 into the USB port and Vista recognized it without a problem and now works fine even with WMP 11.

Posted on Oct 21, 2008

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Check which version of Windows Media Player you have loaded.
Open Windows Media Player. Click "Help" and "about". This should show which version you have.
Windows Automatic Updates may hve updated to version 11.

The Philips HDD6330 is only compatible with version 10 under Windows XP.

If you have version 11, then uninstall and it should roll back to version 10.

Posted on Feb 08, 2008

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Posted on Jan 02, 2017

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SOURCE: I cannot sync any songs to Philips GoGear

my philips gogear 30 gb won't sink it keeps saying connect to computer, even though i do. HHHHHHHHHHEEELLP

Posted on Dec 13, 2009

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1 Answer

My philips gogear vibe wont turn on


Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip,

if you're device isn't working properly or there's a frozen display.


Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off.


If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.


Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager."


This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button.


Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode.


Click the "Repair" button when it appears on your computer, then folow the steps to fully recover the GoGear.


Properly disconnect your GoGear from your computer and restart the device.


Recharge your device if your GoGear dies suddenly while playing.

Connect the GoGear to your computer via the supplied USB cord.


Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on.

This will begin the charging process of your GoGear.


If recharging doesn't work, the battery may need to be replaced.

Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.


hope this helps





Oct 07, 2012 | Philips GoGear ViBE SA1VBE08K MP3 Player

1 Answer

I was charging my media player and now it is stuck in charge mode?


Hi,Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip, if you're device isn't working properly or there's a frozen display. Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off. If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.


Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager." This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button. Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode. Click the "Repair" button when it appears on your computer, then follow the steps to fully recover the GoGear. Properly disconnect your GoGear from your computer and restart the device.


Recharge your device if your GoGear dies suddenly while playing. Connect the GoGear to your computer via the supplied USB cord. Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on. This will begin the charging process of your GoGear. If recharging doesn't work, the battery may need to be replaced. Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.


Good luck.

Mar 11, 2011 | Philips GoGear ViBE Digital Media Player

1 Answer

GOGEAR SA 3345/37 - Computer is not recognizing player as a player


The 5125 recognizes copyright-encryption and has an Audiobook feature

The 3345 does not recognize copyright-encryption, and does not support audiobooks - if you want some laughs - the file system in the 3345 has an Audible folder, but the player does not recognize Audible - it was a design fluke

Philips 2008 models are a step down for the 2007 models, if you ask me

Jul 25, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Philips gogear


Windows XP has a native driver that will work - if your computer is not recognizing the device, then unplug the GoGear from computer, turn your GoGear off, and hold in the volume+ button. Reconnect the GoGear to your computer while still holding the volume+ button. After 5-50 seconds, Windows should say Found Hardware Wizard and will load/reload the needed drivers.

Otherwise, you may have to reinstall the installation CD (does not work with Vista) - it has a key component called Philips Device Plug-In which needs to be reloaded.

Mar 26, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

Please connect to pc


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Dec 29, 2007 | Philips GoGear HDD1850 MP3 Player

7 Answers

Philips Go Gear MP3/Video Player 2 GB (Model SA3125)


The Phillips Go Gear is not compatible to Windows Vista, and there is nothing one can download to make it compatible. I contacted Phillips, and they said that there are no plans to update the software so that it works on Vista. Pass this to everyone that is having a similar problem. Contact Phillips on their website, and request that the Phillips Go Gear software be updated to include Windows Vista. If more people raise a stink (especially threatening never to buy Phillips products), maybe something will be done.

Dec 25, 2007 | Philips GoGear HDD1830 MP3 Player

2 Answers

Can't connect to PC - also sound on one channel only


Install a clean version of the software from the Philips website first.

Then,,
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Nov 03, 2007 | Philips GoGear HDD6330 MP3 Player

1 Answer

Not Recognized


First, go to the Philips website, and go to the FAQ section - there is a whole section on precisely this problem.

When that doesn't work...

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Oct 16, 2007 | Philips HDD1630 MP3 Player

2 Answers

Please connect to pc


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Oct 18, 2006 | Philips GoGear HDD6330 MP3 Player

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