Tao 89811-PB1 Digital Picture Keychain Logo
Posted on Dec 22, 2007

Digital photo keychain

The small disc containing the photo viewer software won't play on my MAC. Is there a site where I can download the software for MAC?

  • 9 more comments 
  • JenSpiv Dec 23, 2007

    I can't get the software that came with this product to run on my PC. I also would like to know if I can download it somewhere.

  • Anonymous Dec 24, 2007

    Received a Digital Photo Album for Christmas, but my computer will not read or recognize a CD in the drive. Is there an online version that I can download?



    Thanks,

    denny c.

    [email protected]

  • tom sh Dec 26, 2007

    I have a MAC and it will not let me download the photo viewer, what can I do? Tried the CD does not fit, also went to the website and tried to download and it will not.. What can I do?

  • Bedste Dec 27, 2007

    Our son gave both my husband and I a
    Coby Digital Photo Keychain. We each have a Mac laptop. The Mac cannot handle the little CD. Both of us had them get STUCK in the CD drawer. The machine couldn't eject them and I tried all the methods. I finally got a "fine" tweezers, and grabbed the edge of the CD and pulled it out. Then I tried to go to the web-site where I could down load it. It DOESN'T work.
    Is this just a waste that we need to get our money back??? I sure will never trust Coby products again. It says it works on a MAC. NOT SO!
    A word of caution. If you have a Mac...don't try this!

  • Anonymous Dec 30, 2007

    Had the same problem... Sharper Image send me this link for Mac software.

    http://www.taoelectronics.com/download.h...

  • Summerlynn Jan 13, 2008

    I too can't seem to turn the stupid thing on. When it's on the the charge mode connected to the computer, the green light is on and the pictures are showing. The second I unplug it, the screen goes black. I've even tried holding down the menu button for a minute and still nothing. Has anyone found out how to turn it on???

  • mart08 May 04, 2008

    I purchase a sharper image digital viewer. I plug it in to my USB and all I get on My Computer is an additional cd drive. It seems that the accompanying software in the device doesn't launch. I tried it on a different computer and it does. Anyone have any ideas on how to get it to work on my computer? Thanks so much!

  • Riverababe32 Dec 25, 2008

    the sharper image digital photo album with keychain and the disk containing the software does not upload to computer

  • Anonymous Dec 27, 2008

    The Sharper Image USB 2.0 Rechargeable Digital Photo Album with keychain 1.4in display not recognized as 8MB, windows XP sp2 shows 2MB, but will not format.
    A product like this shouldn't require any troubleshooting. Gave it 30 min following typical fixes, searched for updated driver...RETURN for REFUND

  • Anonymous Dec 31, 2008

    can not download

  • Anonymous Apr 07, 2009

    Went to the website mentioned above and had to download the Zip file for Windows to get the Mac installer. But it failed. :(

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  • Posted on Dec 27, 2007
Ohana
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Go to their website... www.mscustomercare.com and they have the drivers and stuff there....The problem i have is that after ive charged it for 3 days it wont turn on! It works when its plugged into the USB but as soon as i unplug it....wont turn on!

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  • Posted on Dec 27, 2008
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Cant get pictures from computer to keychain

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A

Anonymous

I called the company and they sent me a full-size CD w/ the software for free. The number is found on that website that the other post mentioned (mscustomercare.com)

A

Anonymous

This keychain has a horrible setup. Not knowing a bit of computers I wouldn´t have had a chance.
1st) download the proper software "Tao Image TRansfer 4.9 " (google)

2nd) Plug the kexchain with the USB Cable to your computer, select USB update and then press the Menu button. Immediately start the programm ! Then nit will work.

3rd) The key chain only will be loaded if you connect it with your Computer and set it to "USB Charge"

Cheers
Dennis

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Did not receive a cd with Sharper Image Digital Photo Keychain. Downloaded software from site, but when the photo keychain is plugged into the computer, does not recognize software.

I see you have downloaded the software for the keychain. You didn't mention downloading the drivers. The drivers is what lets the keychain and the computer sync and communicate.
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My instruction booklet says:
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5. Delete any unwanted photos by selecting the image in the collection panel and clicking the X button from the menu bar.
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Cannot install on Windows XP

heyo

I was a little frustrated reading the above...being a PC user....apparently, this work well for Mac users

first, you must 'charge' the unit for 3 hours.

IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to www.mscustomercare.com at the top of the keychain section, it says "download".............. THIS version works.
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Can you be more specific? There are dozens of manufacturers of 'digital photo keychains' and most every one of them use different software. What is the name of the manufacturer or the keychain itself?
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For the Innovage photo keychain software download,go to http://www.mscustomercare.com Download the software from there. You will get a .zip file. When you "unzip" it, a folder appears on your desktop. Inside that folder is a "package" icon. Double click that and now you have Picture Viewer on your desk top.
However, I am a Mac user, too, just bought this keychain yesterday, chose my photos, got them in the Picture Viewer, but I can't see them on the keychain.!!! I am going to call their tech support. What a bummer1
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Software--Innovage Digital Photo Keychain

found that on another site - after I had the same trouble - this software really works - updated the pic frame in no time :)

IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to www.mscustomercare.com at the top of the keychain section, it says "download".............. THIS version works.
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