Question about HP Photosmart 2710 All-In-One InkJet Printer

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I have put in ink cartridge and printer just keeps saying insert black or photo print cartridge in right stall. It won't let me copy anything, but I can print.

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Cleaned with Q tip and alcohol the area behind where cartridge goes.

Posted on Oct 08, 2009

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Posted on Jan 02, 2017

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Printer says to insert black print cartridge in right stall


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http://www.retrevo.com/search/v2/jsp/mytrevo/myTrevo.jsp?page=man

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Install the ink cartridges.
  1. Turn on the printer.
  2. Lift the top cover.
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  4. Pull the pink pull-tab to remove the clear tape from each ink cartridge. Do not touch or remove the copper contacts.
  5. Insert the HP #57 tri-color ink cartridge in the left stall. Insert the HP #58 photo ink cartridge in the right stall.
  6. Close both ink cartridge cradle latches by pushing down on each latch until it snaps into place.
  7. Close the top cover and press the OK button to print a calibration page. This verifies that the print cartridges are installed correctly.

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The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

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