Question about HP Officejet 6310 All-In-One InkJet Printer

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When I turn on the printer it tells me there's a Cartridge Error: Cartridge on right must be replaced

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  • mak95 May 11, 2010

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6 Suggested Answers

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: hp7310 printer remove and check cartridge on right error

pull out the cartridge and shine a flashlight in and look at the flex circuit. Mine got damaged by the cartridge spring which gets loose. I think this is a common problem caused by a design defect. I am trying to talk to HP about it now.

Posted on Dec 31, 2007

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khanmohammad
  • 188 Answers

SOURCE: cartridge error

Hi Oachi,

Please click on the web link given below and perform the steps given in the web page to fix the issue.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304082&cc=us&lc=en&dlc=en&product=351106

If you are in US the ink cartriges number differ, there are four zones of cartridges, make sure you are using the correct one with the printer.

If you want further help click the below link and chat with online technician. This is free of cost.

http://welcome.hp.com/country/us/en/contact/chat_1.html

Bye, take care.

Posted on Mar 20, 2008

  • 1 Answer

SOURCE: "Cartridge Error" Cartridge on right must be replaced

I had the same problem. The only difference is that I decided to try using an XL cartridge to save money on ink. This is what caused my error message. After exchanging the XL and replacing it with the regular size cartridge the error message went away.

Posted on Oct 07, 2008

  • 1 Answer

SOURCE: hp7310 printer remove and check cartridge on right error

I know this might not sound like a good thing to do, but it fixed it for me. I licked my finger and rubbed it on the circuit board on the cartrige, then put it back in the printer. It seems to be working fine.

Posted on Dec 21, 2008

  • 1 Answer

SOURCE: HP OFFICEJET 4215 cartridge error

Try this while standing on one leg.

1. OPen ink caridge lid.
2. Remove the affected cartridge.
3. Close lid
4. Try to print. This will fail, but that is ok.
5. Open the ink cartridge door again.
6. Remove the other cartridge.
7. Unplug the unit.
NOTE FOR THE NEXT STEP
This can be risky and I asume no responsibility for pressng too ******* the contact points, havng too much alcohol, using the wrong kind of alcohol, or not using alcohol or other such problems that can occur.

8. Using ONLY alcholo lightly brushthe contact points
9. Lightly clean the cartridge cotact points.
10. Plug in the unit
11. Install the cartridges.
12. Go through the alignment process.
13. Switch to the other leg, those with one leg only are exempt.
14. You just might be ready to print again.

I know this sounds crazy but this just worked for me.

Callan

Posted on Dec 23, 2008

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1 Answer

The printer is saying Right Cartridge Incorrect, (My English is not so good!!)


The problem could either be caused by a communication problem between your right cartridge and the printer or a short in the right cartridge. Please follow the steps below to identify and fix the problem:



1. Make sure the printer is on.

2. Open the printer cover. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.

3. Remove both cartridges from the carrier.

4. Close the printer cover.

5. Unplug and re-plug the printer into the power outlet to reset it.

6. When the printer turns on, reinsert one cartridge first.

7. Close the printer cover and check for any errors.

8. If no error appears, reinsert the other cartridge. Close the printer cover.

9. Replace whichever cartridge is causing the error to appear with a new cartridge.

Aug 11, 2011 | Lexmark X3550 All-In-One Printer

1 Answer

I bought a new ink cardridge for my lexmark x4550 and now it keep telling me that the right colour cardridge is missing


Mostly, printer cartridge error occurs when the printer head is unable to identify the cartridge properly. And the basic reason behind this is that the cartridge is improperly attached.

To reattach the cartridge check the following steps :

turn on the lid of the printer and then remove the cartridge from the printer head.

Check the cartridge to make sure that there are no scratches or other damaged parts that can contribute to a printer cartridge error report.

Take note that the cartridge should not be left open for more than 30 minutes; otherwise the ink will start to dry up and the cartridge will get clogged.

Dec 31, 2010 | Office Equipment & Supplies

2 Answers

Empty cartridge warning


Most problem experienced with hp photosmart c6180 is the yellow catridge error. Try cleaning the contact surface of the catridge and the printer using moistened cotton buds..if error continues, you should clear the error that keeps on displaying.. here's how: press & hold "*" key...while holding, press "#" key and then release both keys..."Enter Special Key Combo" will be displayed...press "1", "2" and "3" to display "Support"...press ">" right arrow button and release when "System Config Menu" appear....press "OK" and/or arrow key to display "Hardware Failure Status"...press "OK"....when "Hardware Failure Status:Clear" appeared, press "OK" to clear...press "OK" again to display "Hardware Failure Status Cleared. Press Cancel To Continue".....press "CANCEL" as many times to display "Welcome To Photosmart Express" or "Ink System Failure".....the last part is to turn off the printer and unplug at the back...wait for 30 sec, then plug and turn on the printer...if asked, press "OK" to continue and allow the "One Time Ink Initialization" to procede..After this try to print...

May 15, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Printer tells me to remove and replace the right ink jet cartridge. I do it and I still get the same error. I turned the printer off and on and try to reload the new cartridge and still get the same error....


Look inside where that ink goes, if the spring on the right is hanging down, or has poked a hole in the ribbon cable at the rear, you will need to replace the carriage assembly. A new printer would be less expensive.

Aug 07, 2009 | Office Equipment & Supplies

1 Answer

Error 50 c


  1. Power off your printer.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the printer on. The print cartridge carrier moves and stops at the loading position, unless the printer is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
Hope this helps.
  1. Lower the scanner unit until it is completely closed.
  2. If you receive the error message again, replace both cartridges.

Jul 29, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Still tells me to replace cartridges I've already replaced!


press the cartridge change button and wait for printer to go to the right position. take carts out and blow hard into the cartridge holder. this should get rid of any dust in there, you can also try cleaning the chips with a dry soft cloth.(never touch with bare hands as this will damage the chips perminatly)

Hope this helps you.

Mar 31, 2009 | Epson Stylus Multifunction Inkjet Printer/...

1 Answer

Error 50


Is that an error code "Cartridge Error 50C" ? If so, see below....

Cartridge Error 50C: Your print cartridge has shorted.
1. Power off your All-in-One and unplug it.
2. Plug in your All-in-One again and turn it on.
3. Uninstall and then reinstall your cartridges.
4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.

Error: Black Cartridge Missing - The black cartridge is not installed. (Install cartridge PN 82)
Error: Color Cartridge Missing - The color cartridge is not installed (Install cartridge PN 83)

Cartridge Error: Complete the following instructions:
1. Power off your All-in-One.
2. Use both hands to lift up the scanner unit until the scanner support holds it open.
3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
4. Remove the color print cartridge.
5. Lower the scanner unit until it is completely closed.
6. If the error message reappears, replace the black print cartridge with a new print cartridge.
If it does not repeat steps 1-3 and then go to step 7.
7. Reinstall the color cartridge and remove the black print cartridge.
8. Lower the scanner unit until it is completely closed.
9. If the error message occurs again, replace the color cartridge.
10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
11. Lower the scanner unit until it is completely closed.
12. If you receive the error message again, replace both cartridges.

Nov 22, 2008 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

My HP photosmart C4200 ALL-in-One series is telling me is telling me that my print cartridge is missing or not detected, I just barely replaced the ink.


Hello,

Below is a partial entry of the help document at HP. The complete text can be found by clicking on this link here.

If you have already read and completed these steps, please notify me that you have by using the Text Area Comment Box below. Proivde me with any thing else you have already tried. Lastly, do you have a manual for your printer in digital format that you can place on your PC and refer to? I can post one here for you if you need it.

Essentially, there is no easy Trick to clearing this issue. The most common error made by users it in replacing both cartridges at the same time. Each cartridge should be replaced individually. Once completed the printer will want to execute a print head alignment test. This print out will include instructions on selecting the numbered lines that line up most exactly. Then you would enter the corresponding number.

Bypassing or interrupting this alignment test after replacing cartridges will cause error messages such as yours. So, if you did this out of ignorance or confusion, remove each cartridge one at a time using the method descrbed below. When both have been removed and reinstalled and the alignment process completed you should be error free. Should you still receive this error, remove and clean each cartridge using the method described below, one cartridge at a time.

If after completing all the steps below, you still receive the error message, your printer has a larger problem that is internal hardware related. You can either replace the printer or have it serviced by HP. Most people opt to replace the printer as an error such as this at the internal hardware level usually indicates that the printer has reached the end of its usable life span. If this is happening prematurely, have it serviced under warranty. Printer warranties are usually one year from HP. If you purchased using a credit card you may have an extended warranty. Check with your card company right away for information on any extended warranty you have from using your Credit Card.

If you have any further questions, please ask me using the comment box below.

Regards,
Worldvet

Solution one: Remove and reinsert the ink cartridges
  1. Turn the product on.
  2. Make sure to have letter or A4 unused, plain, white paper loaded in the input tray.
  3. Open the ink cartridge door.
    NOTE: Make sure that the carriage holding the ink cartridge moves to the right. If it does not move to the right, turn the product off. If it is a new product, make sure all the packaging material is removed. Close the ink cartridge door and then turn the product on again. The carriage should move to the right. Figure 1: Opening the ink cartridge door c01333689.jpg CAUTION: The product must be turned on before the ink cartridge door is opened. If the product is off when the ink cartridge door is opened for access to the ink cartridges, the product will not release the cartridges. The product can be damaged if the ink cartridges are not docked safely before removal.
  4. Wait until the carriage is idle and silent, and then lightly press down on an ink cartridge to release it. The error message should indicate the problem cartridge by displaying an icon that represents it.
    • The tri-color ink cartridge is in the slot on the left.
    • The black or photo ink cartridge is in the slot on the right.
    Figure 2: Pressing down on an ink cartridge to release it c01333690.jpg 1 - Ink cartridge slot for the tri-color print cartridge 2 - Ink cartridge slot for the black and photo ink cartridges
  5. Pull the ink cartridge toward you out of its slot.
  6. Make sure the tape has been removed from the cartridge. If the tape has not been removed, remove it now. Figure 3: Removing the tape c00880894.jpg CAUTION: Do not touch the copper-colored contacts or reattach the tape.
  7. Hold the cartridge with the HP logo on top.
  8. Reinsert the ink cartridge into its slot by gently pushing the upper part of the ink cartridge forward until it clicks into the socket. CAUTION: When installing the ink cartridge, do not rest your hand on top of the product for leverage. This might cause the carriage to lift out of position. Figure 4: Incorrectly grasping the top of the product for leverage c01333691.jpg Figure 5: Pushing the cartridge in firmly c00853118.jpg
    • When installing the tri-color ink cartridge, slide it into the left slot.
    • When installing a black, photo, or gray photo ink cartridge, slide it into the right slot.
    Figure 6: Tri-color cartridge in the left cartridge slot and black cartridge in the right cartridge slot c00880896.jpg
  9. Close the ink cartridge door.
If the error message persists, continue to the next solution.

Nov 11, 2008 | HP Office Equipment & Supplies

1 Answer

Changing cartridges


I just turned on my hp psc 750 and an error message appeared. Incorrect black cartridge installed
I just used it yesterday, what is wrong???

Nov 06, 2007 | HP PSC 750 All-In-One InkJet Printer

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