Question about Dell Inspiron 1720 PC Notebook

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Windows is unable to identify cd-dvd drive

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

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Kindly let me know the name of the device, do that I can give you the link to the device driver.
Hope it helps.

Posted on Oct 05, 2009

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Posted on Jan 02, 2017

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The bad news is the part where it says varies by model. You will need the exact model of the drive to get the proper driver for it. My advice is to take it to an Acer shop and ask them to identify the cd drive for you.

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Check in device manager. To do this. 1st right click my computer, 2nd Click properties, 3rd click hardware, 4th click Device manager, 5th check that the computer is seeing the DVD/CD-ROM drives by double clicking the DVD/CD-ROM drives words or click the + symbol next to DVD/CD-ROM drives, the drop down menu will list your device if it’s there. If a device is listed double click the device. If it says it’s working properly click driver in the top bar and uninstall, then re-boot, the system will re-load the driver on re-booting. If the driver was corrupt it will re-install it correctly.
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Hi, the error code that you have on the CD/DVD drive is a known issue from Microsoft. The error code means "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code 39)".
Since you are using a Toshiba laptop; you can click on this link http://tinyurl.com/toshibadvd and click on the repair tool on the resolution. This is applicable on both Windows Xp and Vista and will delete the upper/lowerfilters on the registry.

In case that the error code still exist you need to manually delete the upper/lowerfilters under the registry by clicking on this link http://support.microsoft.com/kb/929461/en-us . You need to go the "Run" screen then type in "regedit" and click OK or hit the enter key.

This will surely fix the error code that you have on the CD/DVD drive.

Thanks

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