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I have a kensington wireless mouse. the wireless keyboard works, but the mouse does not. The red laser light is on, but it won't move

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Have you tried to resync the mouse with the receiver. Usually,you need to press the button on the reciever first, then quickly hit the button on bottom of the mouse.

Posted on Oct 05, 2009

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If everything is installed but the mouse is unresponsive, try toggling the power switch. Kensington includes a battery saving feature that will power off the wireless mouse after 5 minutes of inactivity. If it has taken you longer than five minutes to connect and install the hardware, the mouse may have shut down to save energy

Posted on Oct 05, 2009

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Posted on Nov 16, 2012

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Posted on Jan 02, 2017

yooperbud
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SOURCE: Kensington key board

Normal 0 Assuming that you have good batteries installed, turn the Keyboard over and locate the small reset/connect button on the back of the keyboard and press it. Then try to see if it is working. If not try pressing the button on the receiver and then on the keyboard. Try typing, should work okay.
Hope this helps. Bud

Posted on Jan 19, 2009

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1 Answer

Usb receiver broke on my kensington pilotboard desktop set, any ideas


You can contact Kensington's customer service and see whether they will ship you a replacement. As an alternative, you could buy another Kensington Wireless Pilot Board mouse and use its receiver. As a third alternative, you could buy another Kensington wireless mouse or keyboard and see whether the receiver for that will pick up the Pilot Board keyboard. Finally, you could buy another wireless mouse or keyboard (not Bluetooth) and see whether its receiver will pick up the Pilot Board.

Oct 26, 2013 | Kensington PilotBoard Wireless Laser...

1 Answer

The red light on my mouse (the mouse connects to the computer) died out (the pointer cant move), but the clicker still works. how do i fix it?


The red light is the laser that senses where the mouse is moving. In this case it's a hardware failure, the bulb/laser died out.
The clicker is a separate part to the device so it will still work, and it should still connect to your computer like you stated.
If you are really attached to the mouse, you might be able to find a general computer store/ technician who can replace the laser but it'd be costly.
Your best bet is to either see if the company will replace it, or you might have to scrap the mouse for a new one.
Best of luck! Your mouse is important so I hope it works out well :)

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1 Answer

My Kensington wireless keyboard (Ci70) just stopped working. I have no idea why. The mouse works just fine. XP Pro SP 3. Have rebooted. Unplugged the USB interface device. Plugged back in. Rebooted....


Replace batteries in keyboard and re-sync the devices

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>- --> Synching Mouse or Keyboard with Wireless Optical Desktop trnsp.gif Question My mouse or keyboard doesn't work with my Wireless Optical Desktop (Model Number: 64373). What's wrong and how do I fix this problem? trnsp.gif Answer Your mouse or keyboard has lost its sychronization with the Wireless Optical Desktop, which can occur after changing the batteries, for example.

To synchronize your wireless device with its receiver:
  1. Move the device within three (3) feet of the receiver.
  2. Press the button on the receiver.
    If the receiver has an LED, the light blinks.
  3. Within ten (10) seconds, press the button on the underside of your wireless device.
    If the receiver has an LED, the light glows solidly when synchronization is successful.
Early production units of some wireless devices may require repeating the above instructions two or three times.

Timing, distance, and objects impeding the wireless signal may influence your success. While usually unnecessary, some customers have reported better results by:
  • Holding the wireless device very close, within three (3) inches of the receiver.
  • Entirely ignoring the receiver's light.
  • Simultaneously holding the buttons on both the receiver and the device for from ten (10) to twenty (20) seconds.

Dec 12, 2009 | Kensington Computers & Internet

1 Answer

Laser mouse stopped working


your mouse laser is damaged. please replace your mouse.

Jul 31, 2009 | ACCO Brands Kensington PilotBoard 64390...

1 Answer

Laser mouse no power


Make sure that the switch on the mouse is ON. Try another battery. If you get the same problem, you need to contact the manufacturer or the reseller for RMA.

Jul 09, 2009 | ACCO Brands Kensington PilotBoard 64390...

1 Answer

Kensington wireless mouse doesn't work on Mac laptop.


Kensington wireless mouse is compatible with this system:

PC-Windows® 98, Me, 2000, or XP with USB port
USB Macintosh® with OS 10.1.5 or later
USB Macintosh® with OS 8 and 9 device will only function as a 1-button mouse

If you buy this item you have a disk utility on it and provide the software to run on the system. If not you can download it at this site: http://us.kensington.com/html/4398.html

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1 Answer

Mouse stopped working


Check underneath for dirt or debris blocking the laser light lens, try on a different surface ie (mousepad). If that doesn't solve your problem, it's time for a new one.

Jun 19, 2009 | ACCO Brands Kensington o - Laser Si750m LE...

1 Answer

Wireless keyboard not functioning


I unplugged the usb connector and took out the batteries for both the keyboard and mouse for 30 seconds. Then I plugged everything back in.

Jan 09, 2009 | Kensington Computers & Internet

2 Answers

Kensington key board


Normal 0 Assuming that you have good batteries installed, turn the Keyboard over and locate the small reset/connect button on the back of the keyboard and press it. Then try to see if it is working. If not try pressing the button on the receiver and then on the keyboard. Try typing, should work okay.
Hope this helps. Bud

Aug 31, 2008 | Computers & Internet

1 Answer

Kensington Mouse


Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it. This should connect the mouse to the receiver and work properly. If not, try pressing the receiver button and then press the button on the mouse. This should be done whenever you change batteries or glitch.
Hope this helps you. Bud

Nov 28, 2007 | Kensington PilotMouse Laser Wireless...

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