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Disk drive not working

Disk drive is not working on my mum's packard bell computer. Its not acknowledging music cds or any other document or programme on any other disk. I'm not entirely sure of the model, but the computer is 5 years old. We've tried using the troubleshooting guide which came with the computer and ran a test on the drive, but this didnt reslove anything. Is it advisable to get an external disc drive or shoud we get a new computer all together

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I'm assuming you mean the CD/DVD drive and not your hard drive. Replacing the drive is relatively easy and you can get one at Staples for about $20. Or you can get an external one and plug it into your USB.

Posted on Oct 05, 2009

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If you are not facing any other issues other than playing the CDs, I would suggest you to go for an External Drive and get this issue resolved. In case you are facing many other issues and the computer you are using is not a Pentium 4 or equivalent, I would advice you to go for a new computer with better configuration.

Posted on Oct 05, 2009

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From parkard bell suppport website Quote

"Step 4 - Re-installing your software
Call the help desk and ask them to guide you through the
ExtHS process.
Please have your Recovery CDs to hand when you call
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Once you have completed the ExtHS process you will
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