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Someone is trying to send us a fax but we only get a couple of lines then the message line error, is this a problem with our fax machine or theirs?

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Can be bouth,yours or theres. First you must check your fone line or put the fax machine on another line,then try again from the same persons fax. Also let they test your lines

Posted on Oct 06, 2009

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Are you getting faxes from other people ok if so the proplem could be with their end of the line or the document could be too big as a stored document on their machine.. get them to send a single page adn send them one back if you both get them ok ask them to try individual pages..Good Luck A

Posted on Oct 05, 2009

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No. Most of the time this "phone line error" can be caused by the telephone connection or issue on the phone line where the fax machine is connected.
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On my activity report, under comment is states TX ECM I know the TX is transaction (I think?) what does ECM stand for


ECM (Error Correction Mode)
The Error Correction Mode (ECM) is a way for the fax machine to check the integrity of a fax transmission while it is in progress. ECM transmissions are possible only between machines that both have the ECM feature. If they do, you may send and receive fax messages that are continuously checked for their
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Sufficient memory must be available in your FAX/MFC for this feature to work.ECM (Error Correction Mode) Detects errors during fax transmission and resends the page(s) that had an error.
If you have Call Waiting, RingMaster, Voice Mail, an answering machine, alarm system or any other
custom feature on a single phone line with your fax machine, it may create a problem sending or
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Your Brother machine handles the Caller ID and Call Waiting/Caller ID subscriber services.
However, if you subscribe to only Call Waiting or some other custom service and its signal comes
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I've been trying to send fax for a couple days now. The fax is connecting, then it never connects and a sheet prints show Error 388. I've tried plugging fax into new jack and all, but it still doesn't...


This error shows that there is too much noise / interference on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Check that the phone cord is plugged in correctly on the printer and in to the telephone Jack. Also check that the phone cord is not damaged in any way. If you have other devices sharing the phone line on the premises or sharing the phone socket than disconnect them to see if this allows the fax to be sent successfully. This could also be a general problem with the phone / fax line outside of your premises and could even be at the receiving end. Try faxing a message to someone else. Then retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

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Error 388:
Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Error 403:
Definition

During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions
  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.

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Fax machines do not work well or at all on digital lines. They are designed for analog lines, like the standard phone company line. You may have to install a dedicated fax line from your tel. company.

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