Question about HP OfficeJet 7410 All-In-One InkJet Printer
Following a power outage the 7410 went into a loop first with the HP invent logo and the scroll bar on the LCD screen and then, after plugging and unplugging a few times (start button would not work), I got the blue screen of death with error 00000020. Thanks to FixYa solutions, I pressed ON and Cancel at the same time and, like magic, the 7410 started working again. THANK YOU FIXYA!!!
I did everything you said, even the angry part lol and still nothing. Sigh...well, I've been wanting an air printer anyway :D
Posted on Jul 12, 2014
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Posted on Jan 02, 2017
SOURCE: HP 7410..... Blue screen with
I had the same issue with an HP Officejet 7310 AIO Printer/Fax/Scanner and after being told it was a hardware issue that couldn't be repaired... I fixed it! It was displaying a blue screen (of death), the error code 00000020 and an icon that matched the icon on the ON button. I also had a red camera icon flashing near the photo/memory stick slot. It seemed to be frozen - I couldn't even turn it off... and after trying the usual unplug, wait, and plug back in method, nothing changed. I called tech HP support and they suggested unplugging it, holding #6, and plugging it back in. When that didn't work I was told it was fried and I'd have to buy a new one. Mine rarely gets used, so I wasn't too happy AND this is the second HP AIO that I've own - the first one supposedly died after just two years - now I have to wonder because I actually fixed mine!
I'm not 100% sure how, but I started stabbing at the ON and # buttons - actually toggling back and forth in anger - and it rebooted! I couldn't believe it! Here' the thing, I'm 99.9% sure I was toggling very quickly between ON and #, but I think I also tried toggling between # and 6 as well, so I'm not sure which one did the trick, or it it was a combination of both, but it's functioning perfectly. Day three of business as usual and so far - so good.
I'd like know if this works for anyone else. Good luck! I was ready to bite the bullet and buy a new one... I'm so glad my anger got the best of me first.
Posted on Oct 22, 2008
I'm afraid this one is a critical issue. If your product is in warranty or out of warranty , it would be better to upgrade to a newer model as this is a serious flaw in the printer.
all the best.
Posted on Oct 09, 2008
Check the plastic strip that you'll see along the carriage track. Make sure it's clean. Take a soft cloth and dampen it. Run it up and down the strip and make sure it's clean. If there's any ink on it, it could cause carriage jams. The strip has tiny lines on it which tell the electronics where the carriage is. If the strip is dirty, you'll get jam messages and sometimes the carriage will slam against one end or the other.
Posted on Apr 20, 2009
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