Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP Officejet 7410 All-in-One Blue screen error message 00000020

Following a power outage the 7410 went into a loop first with the HP invent logo and the scroll bar on the LCD screen and then, after plugging and unplugging a few times (start button would not work), I got the blue screen of death with error 00000020. Thanks to FixYa solutions, I pressed ON and Cancel at the same time and, like magic, the 7410 started working again. THANK YOU FIXYA!!!

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I did everything you said, even the angry part lol and still nothing. Sigh...well, I've been wanting an air printer anyway :D

Posted on Jul 12, 2014

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Posted on Jan 02, 2017

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SOURCE: HP 7410..... Blue screen with

I had the same issue with an HP Officejet 7310 AIO Printer/Fax/Scanner and after being told it was a hardware issue that couldn't be repaired... I fixed it! It was displaying a blue screen (of death), the error code 00000020 and an icon that matched the icon on the ON button. I also had a red camera icon flashing near the photo/memory stick slot. It seemed to be frozen - I couldn't even turn it off... and after trying the usual unplug, wait, and plug back in method, nothing changed. I called tech HP support and they suggested unplugging it, holding #6, and plugging it back in. When that didn't work I was told it was fried and I'd have to buy a new one. Mine rarely gets used, so I wasn't too happy AND this is the second HP AIO that I've own - the first one supposedly died after just two years - now I have to wonder because I actually fixed mine!
I'm not 100% sure how, but I started stabbing at the ON and # buttons - actually toggling back and forth in anger - and it rebooted! I couldn't believe it! Here' the thing, I'm 99.9% sure I was toggling very quickly between ON and #, but I think I also tried toggling between # and 6 as well, so I'm not sure which one did the trick, or it it was a combination of both, but it's functioning perfectly. Day three of business as usual and so far - so good.
I'd like know if this works for anyone else. Good luck! I was ready to bite the bullet and buy a new one... I'm so glad my anger got the best of me first.

Posted on Oct 22, 2008

SOURCE: Service Manual for HP OfficeJet 7410

That was no good.

Posted on Jul 29, 2008

  • 105 Answers

SOURCE: HP Officejet 7410 Display HP logo and Invent

I'm afraid this one is a critical issue. If your product is in warranty or out of warranty , it would be better to upgrade to a newer model as this is a serious flaw in the printer.

all the best.

Posted on Oct 09, 2008

  • 628 Answers

SOURCE: HP 7410 Poor printing, carriage jam message(fake), loud noise

Check the plastic strip that you'll see along the carriage track. Make sure it's clean. Take a soft cloth and dampen it. Run it up and down the strip and make sure it's clean. If there's any ink on it, it could cause carriage jams. The strip has tiny lines on it which tell the electronics where the carriage is. If the strip is dirty, you'll get jam messages and sometimes the carriage will slam against one end or the other.

Posted on Apr 20, 2009

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SOURCE: HP 7410 Officejet will not turn on - keeps showing "Invent" logo

The solution located here works!

Posted on Aug 09, 2009

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After a simple paper jam that was successfully cleared the Power On light on my HP 7410 went off and the LED screen displays HP Invent with the status bar continuously moving left to right. All of the...

if you haven't tried this already...pull the power cable out or switch off at power point for few seconds. Then plug it back in and power up...

good luck


Dec 08, 2010 | Office Equipment & Supplies

2 Answers

My HP Officejet 7410 Unit is powered and the HP Invent logo is displayed on the screen with the progress bar moving at the bottom, but the power button is not lit and none of the other printer functions...


I will advice you reset the printer, follow the steps below to reset the printer,

1. Without turning the unit off, unplug the power cord from the back of the product.
2. Press and hold ?# and 6? keys.
3. While holding those keys plug the power cord back in.
4. Wait until the screen goes blank before you release those keys.
5. Follow on printer screen instructions.

If that did not fix the problem, try this,
  1. Unplug the power cable from printer while the printer is powered on.
  2. Press and hold OK and HELP buttons while plugging in the power cord. Wait for the screen to go black or blank before releasing the keys.
  3. Just turn on the printer and configure your printer new.
The problem should be fix with this.

Take care.

Sep 14, 2010 | HP OfficeJet 7410 All-In-One InkJet...

3 Answers

HP 7410 has power, screen is lit, but power button is not. None of the functions (print, copy, scan, etc. will work. Any ideas?

Seems like something a lot of us are experiencing. I have the exact same problem. Has anyone found a solution?

Dec 07, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Machine is not booting up. It's constantly rebooting and showing HP invent logo

Take it in for service. There may be something wrong internally if that keeps looping.

Nov 25, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP 7410 will not boot. It powers up and the HP logo screen flashe

This was solved really well on this blog. It is some problem with the wifi board. If you disconnect it (no so hard and well explained on the blog) you will have network printing over a cable but no wireless.

Oct 23, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Printer stopped working.

Printers are cheap and not worth fixing it sounds like you have a common problem involving the internal CPU in the printer to have it repaired it would cost twice as much as to buy a new on

Sep 21, 2009 | HP OfficeJet 7410 All-In-One InkJet...

3 Answers

HP All-in-one stuck in boot up loop

Here's a step by step explanation of the same solution, with photos; very easy to follow:

Jan 12, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP Officejet 7410 Display HP logo and Invent

I'm afraid this one is a critical issue. If your product is in warranty or out of warranty , it would be better to upgrade to a newer model as this is a serious flaw in the printer.

all the best.

Sep 11, 2008 | HP OfficeJet 6210 All-In-One InkJet...

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