Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP Officejet 7410 All-in-One Blue screen error message 00000020

Following a power outage the 7410 went into a loop first with the HP invent logo and the scroll bar on the LCD screen and then, after plugging and unplugging a few times (start button would not work), I got the blue screen of death with error 00000020. Thanks to FixYa solutions, I pressed ON and Cancel at the same time and, like magic, the 7410 started working again. THANK YOU FIXYA!!!

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I did everything you said, even the angry part lol and still nothing. Sigh...well, I've been wanting an air printer anyway :D

Posted on Jul 12, 2014


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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
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Posted on Jan 02, 2017

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SOURCE: HP 7410..... Blue screen with

I had the same issue with an HP Officejet 7310 AIO Printer/Fax/Scanner and after being told it was a hardware issue that couldn't be repaired... I fixed it! It was displaying a blue screen (of death), the error code 00000020 and an icon that matched the icon on the ON button. I also had a red camera icon flashing near the photo/memory stick slot. It seemed to be frozen - I couldn't even turn it off... and after trying the usual unplug, wait, and plug back in method, nothing changed. I called tech HP support and they suggested unplugging it, holding #6, and plugging it back in. When that didn't work I was told it was fried and I'd have to buy a new one. Mine rarely gets used, so I wasn't too happy AND this is the second HP AIO that I've own - the first one supposedly died after just two years - now I have to wonder because I actually fixed mine!
I'm not 100% sure how, but I started stabbing at the ON and # buttons - actually toggling back and forth in anger - and it rebooted! I couldn't believe it! Here' the thing, I'm 99.9% sure I was toggling very quickly between ON and #, but I think I also tried toggling between # and 6 as well, so I'm not sure which one did the trick, or it it was a combination of both, but it's functioning perfectly. Day three of business as usual and so far - so good.
I'd like know if this works for anyone else. Good luck! I was ready to bite the bullet and buy a new one... I'm so glad my anger got the best of me first.

Posted on Oct 22, 2008

SOURCE: Service Manual for HP OfficeJet 7410

That was no good.

Posted on Jul 29, 2008

  • 105 Answers

SOURCE: HP Officejet 7410 Display HP logo and Invent

I'm afraid this one is a critical issue. If your product is in warranty or out of warranty , it would be better to upgrade to a newer model as this is a serious flaw in the printer.

all the best.

Posted on Oct 09, 2008

  • 628 Answers

SOURCE: HP 7410 Poor printing, carriage jam message(fake), loud noise

Check the plastic strip that you'll see along the carriage track. Make sure it's clean. Take a soft cloth and dampen it. Run it up and down the strip and make sure it's clean. If there's any ink on it, it could cause carriage jams. The strip has tiny lines on it which tell the electronics where the carriage is. If the strip is dirty, you'll get jam messages and sometimes the carriage will slam against one end or the other.

Posted on Apr 20, 2009

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SOURCE: HP 7410 Officejet will not turn on - keeps showing "Invent" logo

The solution located here works!

Posted on Aug 09, 2009

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My 7410 All-in-One printer stopped in a blue screen with 00000020

0000020 is a BIOS error code for WiFi communication error. (Took me HOURS to find that in 2008!)
1. Power down the printer - disconnect the power supply 20 seconds. Restart it while pressing the ON along with OK both for 3-5 seconds. This will recover a failed BIOS. However, if the WiFi really is dead (and it IS the weakest link in the printer), you may get the error again.
2. Power off the printer (again). Disconnect the WiFi card (back panel, look for a 6-7 wire cable wrapped in plastic tape). If the printer restarts, you have your answer... but not the solution!
3. HP7400-series WiFi cards are rare as hens-teeth these days. Mine failed a 2d time; I use the cat5e connector and just leave the WiFi disconnected.

Mar 12, 2014 | HP OfficeJet 7410 All-In-One InkJet...

3 Answers

HP 7410 has power, screen is lit, but power button is not. None of the functions (print, copy, scan, etc. will work. Any ideas?

Seems like something a lot of us are experiencing. I have the exact same problem. Has anyone found a solution?

Dec 07, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Machine is not booting up. It's constantly rebooting and showing HP invent logo

Take it in for service. There may be something wrong internally if that keeps looping.

Nov 25, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP 7410 will not boot. It powers up and the HP logo screen flashe

This was solved really well on this blog. It is some problem with the wifi board. If you disconnect it (no so hard and well explained on the blog) you will have network printing over a cable but no wireless.

Oct 23, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Printer won't turn on

Well it just needs some good old TLC it just may need to be repaired if the reset did not work if its under warrenty hp will replace it give them a call you be glad you did.


Btw, I’m available to help over the phone in case u need at

Aug 18, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Display screen stuck on hp invent - buttons don't work

This is apparently a common problem with this model, but HP has not offered any help with it. Mine did it a few weeks ago and I found the solution in another thread on fixya. Follow this link and then open the back of the printer and disconnect the wireless card as described by Maggix. It will kill your wireless capability but let the printer start working again.

Jan 01, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP Officejet 7410 Display HP logo and Invent

I'm afraid this one is a critical issue. If your product is in warranty or out of warranty , it would be better to upgrade to a newer model as this is a serious flaw in the printer.

all the best.

Sep 11, 2008 | HP OfficeJet 6210 All-In-One InkJet...

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