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Pc will not find zen x fi when docked. - Creative Labs Audio Players & Recorders

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Download the latest driver from Creative Zen Website. Then follow the instructions on how to force install the driver on your system:

1. Look for the icon named "Computer" or "My Computer" and right click on it and select properties, this will open a window named "System Properties".
2. In the system properties windows click on the tab named "Hardware", and Select "Device Manager".
3. On this window you will see all the devices installed on your computer, look for the device not working properly (printer, dvd rom, keyboard, camera, mp3 player, etc), if there is a bigger problem, more likely you will see a cross by it, or an alert stating there is an issue with it.
4. Right click on the device you where having problems with and select uninstall, it will give you a confirmation, press OK
5. Once the device disappeared from the list, click on the menu bar icon that looks like a computer with a magnifying glass this will cause for the system to scan for any devices not registered and will force the re installation of the device.

Posted on Oct 05, 2009

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1 Answer

My Zen freeze while i transfer music and video ; Docked Screen


i had this problem alot for first week or two when moving stuff about best bet is to reset the little bugger leave it to sort itself out with the newly transfered data then switch off and upoun power up reset again hope it helps :)

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Docked screen


I am assuming that it's disconnected when the Docked screen is showing.

There should be a small reset button on the bottom of the device. You'll need a paperclip or some other narrow object to push it. The player should turn off, and when you turn it back on, the player should rebuild. (Don't worry - you shouldn't have lost any data in the process.)

If the player still doesn't work, then post back.

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You need to reset the Zen. Push a pin into the reset switch found on the bottom left side of the device.

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Your hard drive might have broken during the process. To troubleshoot the hard drive and your Zen in general, please click here

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Hello,

The following worked for me. Go to the Creative Zen Support warranty info page of their site:

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.

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if you are using a fromt usb port- switch to the back usb. The front ports don't always give the zen enough power. Also- look in Device Manager and see if there is a zen listed there- and if it is does it have a yellow exclamation mark? It may not be the zen that is having problems but your computer.

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· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.

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