Question about Kodak EasyShare DX4900 Zoom Digital Camera

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My Kodak DX4900 lense will not retract when I turn the camera off. If I hit it, then it retracts. It has no problem coming out when I turn it on, but won't retract when I turn it off unless I hit it. What's the problem and can I fix it? Thanks.

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Due to lack of spare parts KODAK no longer repair this model.
There is an option of trading your old camera to a brand new camera for a favorable price.

For more info on this you need to contact:

The Kodak Digital Imaging Support:
UK 0870 243 0270
International Toll line +44 (0) 131 458 6714

Posted on Oct 12, 2009

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This is a list of the error codes, obviously some aren't of much help but ...
E1 The memory card is not compatible with the DC50 Zoom Camera. Use a compatible card. E10 Take the camera to your dealer for service. E11 Take the camera to your dealer for service. E12 Take the camera to your dealer for service. E13 Take the camera to your dealer for service. E14 Take the camera to your dealer for service. E15 Take the camera to your dealer for service. E16 Take the camera to your dealer for service. E17 Take the camera to your dealer for service. E20 Reseat the memory card.
or
Replace the memory card with a known good card.
or
Take the camera to your dealer for service. E21 Confirm that the memory card is compatible with the camera.
or
Reseat the memory card.
or
Replace the memory card with a known good card.
or
Take the camera to your dealer for service. E22 Reseat the memory card.
or
Replace the memory card with a known good card.
or
Take the camera to your dealer for service. E23 Confirm that the memory card is compatible with the camera.
or
Take the camera to your dealer for service. E24 Confirm that the memory card is compatible with the camera.
or
Replace the memory card with a known good card.
or
Take the camera to your dealer for service. E25 Confirm that the memory card is compatible with the camera.
or
Replace the memory card with a known good card.
or
Take the camera to your dealer for service.

Posted on Oct 06, 2009

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1 Answer

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Check to see if the retractable dust covers on the lense, if one of or both are knock out of there track that they slide in.

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You definitely have some dirt on the outside of your lense. You need to keep it clean by holding cloth on the outside of the lense. Turn the camera off. If the lense does not retract fully, while turning it off, press on the lense (up and down motion with the lense motion) very softly for a few times. The lense should retract 100% inn. If not %100 retreacted, but almost 100% retracted push the lense a little harder in until it retracts all the way in exactly the normal position. That should take care of your problem. Good luck

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Try turning the camera on and off a few times. If it did not go in while turning it off gentely push the lense in. You might have to try this a few times. If the lense retracts, but not all the way in, push the lense a litte harder in. When the lense is 100% retracted, turn the camera back on, the lense should pop off. Your lense is probaly dirty. Need to clean it and keep it clean always.

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1- some dirt somehow got on the outside of side of the lense. So the lense could not fully retract or open out. As a result you can take any picture. If the lense comes out even a little bit, try to pull it out NOT too hard a few times. If it does not retract, turn the camera off and push the lense in (up and down) NOT too hard foe a few times. If the camera opened up 100% or retracted 100%, your camera should be back to normal.

2- If you dropped the camera, some mechanical part of the lense is broken or dislocated or the cable may have come loose. In this case you need to take out the lense from the camera and inpect it for broken pieces or loose cable. clean the outside of the lense and push the lense in and out a few times. Put the lense back on and your camera would be back to normal.

Good luck!!!!!!

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This is due to a fault in the circuitry inside the camera that controls the retraction/extension motor. Unfortunately, this needs to be fixed in a camera workshop.
/Chris

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1 Answer

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When the battery dies, usually the camera will retract the lens if possible. If the battery is so dead the lens can not retract, I would recommend trying to charge or change the battery. Or try to turn the camera on, and then manually shutting it off if you can.

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