When I try to open the scanner to scan a picture it is delayed and then a message pops up that says the instruction at "0x10070e51" referenced memory at "0x001f80000". The memory could not be written. Then says ok to terminate or cancel to debug
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Re: Scanner wont scan
I have an Epson Perfection scanner and it has always worked perfectly. Then, out of the blue, it completely stopped working. I cannot recall the error codes, but the solution I found was to uninstall/reinstall. I still don't know what occurred to create the problem, but it has worked flawlessly since the reinstallation.
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I suggest you first download the correct drivers and software or verify from the installation you have on your Mac that the software installed is the same version listed on the website. Having done this verification, kindly start the scanning software provided, turn on the scanner and then press scan. Sometimes, if there is a delay in the software response to a scanner's command or a delay from the scanner to a software's command then such messages show up.
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Hi, it is possible that your scanner has a transport locking lever or knob underneath which might have been keeping the carriage locked in place. Try checking and release if there is one.
Hope this works for you. Pls post again how things turn up. Good luck and kind regards.