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You neglected to infrome whether 32 or 64 bit if 32 bit The drivers for 32 bit are standard USB handset drivers normally provided by the phone manufacturer (LG) They use the same drivers for many of their phones.. LG VX 6100, VX 7000, VX8000 and VX 8100. Possibly even more
If 64 bit you are out of luck at this time the solution use a 32 bit version of XP without SP2 or with it maybe you get lucky and it work
Yeah, unfortunately you're not the only one, the PC suite's buttons dont work for anyone, its a fault LG programmed in to the suite by accident and havent bothered sorting it out, however, if you right click the sys tray icon for the suite (the little icon down next to your windows clock) and select the media manager through the pop up menu, it'll take you straight to it, the same goes for any of the other options of the suite accessed the same way. Alternatively, go to your phones connectivity options in settings and switch USB mass storage mode on and it will act as a removable disk on your computer, and you can just drag and drop your music into the sounds folder.
A word of warning too, do not do a factory or master reset on a KP500, as there is a 60% chance the phone will not boot up past its welcome screen ever again (another common fault with Cookies that LG still havent fixed yet)
I do not have a suggestion for you, only sympathy. I have been putting mp3s on my phone for about 3 months and there are always a few that seem to be corrupted. They will either not play or more commonly cause my phone to reboot. (even though they work perfecly when burned to cd or played through vlc or winamp) It goes to the telus startup screen and stay there until the phone flashes off and back on. I have tried re-encoding the mp3s with no change in performance. I wonder if anyone knows of a different media player for this phone. Have you called Telus? I know they are a pain to deal with but there may be options. Alternatively I might suggest flashing the firmware and starting fresh.
Not exactly a solution. I tried leaving it off overnight and tried it several times after removing and inserting the batteries. I also cleaned the contacts with contact cleaner and a Q tip. It did not fix it. But I just left it off for 2 days meaning to go to the Verizon store and get it fixed or replaced. But I turned it on now and it fixed itself! Model VX8300. Maybe the contact cleaning did it but it had to dry more. You can use a Q Tip dipped in a cup of water with a teaspoon of Mr.Clean. But then rinse it with a water wet Q tip and then dry it with a paper towel. I used contact cleaner.