Question about U.S. Robotics Modem: U.S.Robotics 56K V.92 Performance Pro Modem (FM3CP5610B)

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I own a USR5637 which worked fine with everything

I own a USR5637 external modem which worked fine with everything until my power went out one night and now when I plug it to a phone line I get no dial tone and I can't use Dial up internet. How can i fix this?

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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EricZollman
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SOURCE: Modem not recognized

This could be one of many things, but my first suggestion is this.

Open up your Device Manager:

Right click My Computer and select Properties - click on the hardware tab - click the Device Manager button.

Inside your Device Manager check to see if your Modem has a yellow or red icon next to it...

If so open the properties for your modem and click on the resources tab. This page will tell you if the devices IRQ number is conflicting with any other devices.

If the IRQ number is the problem try changing it, then re-booting your computer.....

Posted on Feb 22, 2008

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SOURCE: No Dial Tone

yes

Posted on Apr 17, 2008

  • 2920 Answers

SOURCE: How do get a dial tone when using the data fax modem?

try bypassing their modem and see if you get a dial tone,,,if you do then you know thats where the problem is

Posted on Feb 26, 2009

  • 40 Answers

SOURCE: Modem connects to internet but I have no dial tone to make calls

I have personally seen this issue before and with an Arris cable modem the issue you are having means that there is a over current issue with your phone line. What this means is that your phones are either getting to much or to little voltage. Usually this is caused by a crossed phone wire/staple through a phone line or possibly corrosion on your line. The first step into troubleshooting this would be to check where your phone lines tie together at and make sure nothing has come loose or broken. Also if you any of your lines run outside to a phone box go in the customer side of that and check to make sure there is no corrosion. This can also be caused by a phone going bad. Go around and unplug your phone lines 1 at a time from the phone line and see if it starts responding correctly. You made need to power cycle/reset your modem when you do this to clear the error. The final way that you can tell if it is in your phone line or not is to unplug the modem from your house line and plug a phone straight into the modem. This should make at least that one phone start working correctly.

Posted on Apr 09, 2009

  • 31 Answers

SOURCE: Can't get modem to work

Do this

  1. unplug modem from computer
  2. uninstall drivers
  3. reinstall drivers first then
  4. install modem
  5. check for updates at moto site as well microsoft.
  6. swap USB cables if its a plug and play device.
  7. check phone line swap for a cat 3 RJ 11 cable not all modular cords are the same
  8. Cheapo dollar store or made in china labels on mod cords are decieveing, poor quality as well construction . Buy a Qulaity cord.
  9. check phone jack if you own a puppy or kitty the love to mark and green corrosion will mess a jack up. replace if its green ans well the mod cord may be green don't waste time in cleaning it. key word RESISTANCE !
as a CET in electronics and I have been around a long time, ignore some unprofessional advice less stress that way.

Posted on Apr 16, 2009

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