Question about HP LaserJet 3390 All-in-One Multifunction Printer

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HP 3390 scanner error 6

After changing the X49 cartridge on our HP 3390, I get a scanner error 6 message with the instructions to turn off then on. Didn't help. Putting an old cartridge back in looked more promising with a "enter white sheet" followed by "cleaning". After it spit the page out it went back to error 6.

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

ImWireless
  • 113 Answers

SOURCE: press enter to align cartridge

Please try this http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu00657&cc=us&lc=en&dlc=en&product=60259&dlc=en&lang=en You may also be able to bypass this messgage by following the instructions on this link. Further, please check if the cartridges you are replacing are the correct ones.

Posted on Mar 01, 2007

SOURCE: remove and check color cartridge error

i was woundering are these new cartages or refiled ?
cause our wont work with refilled caratages

so this is how i found that out !


Issue After you install a print cartridge, the scan, copy, and fax lights begin to flash at the same time. The printer will not print. One of the following error messages may display on the control panel:

  • Color or Right Print Cartridge is not compatible
  • Incorrect Print Cartridge(s)
  • Print Cartridge Problem
  • Incorrectly Installed Cartridge(s)
  • Black or Color Cartridge(s) Failed
Solution Follow the steps below until the above issue is resolved. All of the following steps may not be necessary to resolve the issue. When the lights stop flashing, the issue is resolved. NOTE: Either one or both of the cartridges could be causing the problem. Step one: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help. NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
  1. Make sure the printer is on. Press the Power button if it is not lit.
  2. Open the printer cover, and then wait until the print cartridge carriage is idle and silent.
  3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge c00838141.gif
  4. Slide the cartridge out and inspect it. CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzles c00838142.gif 1 - Copper electrical contacts 2 - Nozzles
    • Check the electrical contacts for debris.
    • Make sure all the clear nozzle protective tape has been removed. CAUTION: Do not attempt to remove the copper electrical strip. Figure 3: Removing the clear nozzle protective tape c00838143.gif 1 - Protective tape
    • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
  5. If the cartridge is compatible, reinstall it in the printer:
    • Color cartridges go into the left carriage slot.
    • Black cartridges go into the right carriage slot. Figure 4: Sliding cartridge into place c00838144.gif
Step two: Clean the problem cartridge contacts If the steps above did not solved the problem, follow the steps below to clean the electrical contacts on the print cartridge and in the carriage in the printer.
  1. Gather the following items to clean the cartridge and print carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water may contain contaminants which could damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or paper towel to rest the cartridges on during cleaning.
  2. Open the printer lid and wait until the print cartridge carriage stops moving.
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up. NOTE: If you are removing a print cartridge, try to clean the contacts quickly enough that the cartridge is not outside of the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long.
  4. Unplug the printer.
  5. Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Clean the print cartridge contacts. The illustration below shows the contacts. Do not touch the nozzles. Figure 5: Electrical contacts c00838145.gif
  7. Clean the contacts in the print carriage, inside the printer. The illustration below shows the carriage and the contacts.
  8. Either let the cartridge sit for several minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinstall the cartridge, plug the printer back in, and close the printer cover. Figure 6: Print carriage contacts c00838146.gif
Step three: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

Posted on Apr 07, 2008

  • 1 Answer

SOURCE: Changing cartridges

I just turned on my hp psc 750 and an error message appeared. Incorrect black cartridge installed
I just used it yesterday, what is wrong???

Posted on Aug 24, 2008

  • 1 Answer

SOURCE: When I change the black ink cartridge, the

I just had the same issue (align page not detected).

We had just re-installed the empty color cartridge back into the printer (long story but basically we knew we could only print B/W).

The align page printout had a lot of empty spaces around the black lines. This is apparently where the color lines are supposed to print.

Without those color lines, the printer would not detect the align page as color is part of the alignment being done.

Since we only wanted black printouts, I pressed 'cancel' to stop the alignment process, and now we just hit the Black copy button and ignore the alignment prompt on the printer window.

The HP site (enter psc750 in product window) has some helpful ideas as to what the problem might also be. It could be the shipping tape is still on the new cartridge (and preventing the black or color from printing on the align sheets) etc.

Posted on Apr 02, 2009

  • 3278 Answers

SOURCE: can't install 3390 toner: door won't close and

Remove cartridge and reinsert. Be certain to insert until it is firmly in place. Hope this helps.

Posted on Aug 03, 2009

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Is that an error code "Cartridge Error 50C" ? If so, see below....

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1. Power off your All-in-One and unplug it.
2. Plug in your All-in-One again and turn it on.
3. Uninstall and then reinstall your cartridges.
4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.

Error: Black Cartridge Missing - The black cartridge is not installed. (Install cartridge PN 82)
Error: Color Cartridge Missing - The color cartridge is not installed (Install cartridge PN 83)

Cartridge Error: Complete the following instructions:
1. Power off your All-in-One.
2. Use both hands to lift up the scanner unit until the scanner support holds it open.
3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
4. Remove the color print cartridge.
5. Lower the scanner unit until it is completely closed.
6. If the error message reappears, replace the black print cartridge with a new print cartridge.
If it does not repeat steps 1-3 and then go to step 7.
7. Reinstall the color cartridge and remove the black print cartridge.
8. Lower the scanner unit until it is completely closed.
9. If the error message occurs again, replace the color cartridge.
10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
11. Lower the scanner unit until it is completely closed.
12. If you receive the error message again, replace both cartridges.

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  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
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  8. Lower the scanner unit until it is completely closed.
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